Our Feedback Management Process

Your feedback is valuable to us!

As Turkish Airlines INC. our primary objective is to ensure customer satisfaction by providing world-class service in the aviation industry. Hence; all kinds of feedback that we receive from our valued customers, remains a source of great strength for us.

Assessment and Solution Processes

  • For any feedback that you have, a record is being created in the system, whose number will be provided to you. 
  • Our expert staff, evaluates the sent message with customer-centric approach, transparent, objective and within the framework of the principle of confidentiality.
  • If necessary, the relevant department will be contacted to complete the research.
  • Passengers will be contacted and informed about the result of detection and the process is completed with a 'customer satisfaction' within the framework.
  • All feedback reports show us the way to increase the quality of service.
  • Within these processes the Customer Relations Department can be contacted 7/24.