Turkish Airlines Annual Report 2010

96%

Satisfaction Level
A 96% passenger catering service satisfaction level was achieved in 2010.

Adding savor to the flying experience

The catering services provided by Turkish Do&Co have been receiving rave reviews from passengers, who say that the flavor lingers on long after the flight is over.

 

 

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Best Catering in Economy Class
On the basis of its survey of international passengers of many different nationalities, Skytrax selected Turkish Airlines as the recipient of its “World’s Best Catering in Economy Class Award”.

Our Services / Catering

 

Offering its guests a delicious as well as an enjoyable experience as they travel across the skies, Turkish Airlines continued to undertake its investments and to score new successes in this area during 2010. A joint venture of Turkish Airlines and Do&Co Restaurants & Catering in which each controls an equal stake, Turkish Do&Co has been supplying catering services aboard Turkish Airlines flights at many national and international airports since 2007.

In 2010 Turkish Airlines was the winner of the Skytrax World’s Best Catering in Economy Class award. Turkish Airlines’s “Flying Chef Program”, in which onboard chefs prepare the meals for First and Business Class passengers, was inaugurated on the airline’s New York route in April 2010. This new catering service, which is to be available on Turkish Airlines’s international flights, is currently being provided on ten routes: Bangkok, Hong Kong, Seoul, New York, Johannesburg-Cape Town, Osaka, Narita, Chicago, Shanghai, and Toronto. Turkish Do&Co’s trained chefs not only familiarize passengers with the catering concepts adhered to in First and Business class but also provide cabin crews with professional support in the preparation of in-flight meals. Through them, Turkish Airlines has the opportunity assess passenger demands by taking part in onboard passenger service and to show off Turkish hospitality to the whole world.

Turkish Airlines’ leading position in in-flight catering is confirmed by international organizations as well. Turkish Airlines was the winner of the Skytrax World’s Best Catering in Economy Class award in 2010. 96% of our passengers say they are “extremely pleased” with the Turkish Airlines catering services provided to them. This performance is a strong motivation for us to do even better.

Offering its guests a delicious as well as an enjoyable experience as they travel across the skies, Turkish Airlines continued to undertake its investments and to score new successes in 2010.