Turkish Airlines Annual Report 2010

285,913

Take off/Landing Ground Handling Service Operations
Turkish Ground Services (TGS) is a subsidiary of Turkish Airlines. In 2010 the company provided high-quality, cheerful ground handling services in a total of 285,913 operations conducted at six airports.

Quality in ground handling services

Adhering to the principle of absolute customer satisfaction at all of the 174 national and international destinations to which it flies, Turkish Airlines also ensures that its ground handling services are carried out through joint ventures in such a way as to fully satisfy its passengers’ expectations.

6 airports

Turkish Ground Services carried out its operations all year long at six airports during 2010.

Our Services / Ground Handling Services

 

Quality in Ground Handling Services

Conducting its operations with the vision of ensuring that passengers enjoy a total-quality flight experience in every respect, Turkish Airlines strives to ensure that ground handling services are delivered with the same Turkish Airlines attention to quality and cheerfulness at every stage. Adhering to the principle of absolute customer satisfaction at all of the 174 national and international destinations to which it flies, Turkish Airlines also ensures that its ground handling services are carried out through joint ventures in such a way as to fully satisfy its passengers’ expectations.

Turkish Ground Services (TGS) is a joint venture of Turkish Airlines and HAVAŞ Ground Handling. It began providing ground handling services at six airports in Turkey (İstanbul Atatürk, Ankara Esenboğa, İzmir Adnan Menderes, Antalya, Adana, and İstanbul Sabiha Gökçen) as of 31 December 2009. TGS employs nearly 6,000 people and more than 3,000 items of equipment to deliver ground handling services at the highest levels of quality and efficiency. In a remarkably short time it has established itself in a leading position in the Turkish ground handling services industry. Its headquarters operations and all six of the airport stations at which it was operating in 2010 underwent inspections and audits for which they were awarded internationally-recognized ISO 9001:2008 Quality Management System certifications.

Employing nearly 6,000 people and more than 3,000 items of equipment to deliver ground handling services at the highest levels of quality and efficiency, TGS quickly established its leading position in the ground handling services industry. Its headquarters operations and all six of the airport stations at which it was operating in 2010 were audited and awarded international ISO 9001:2008 certification.