Turkish Airlines Annual Report 2010

14,206

The total number of Turkish Airlines personnel increased by 11.4% to 14,206 in 2010.

(This number does not include Turkish Airlines Teknik A.Ş. employees.)

Dynamic, hard-working, dedicated personnel contribute to Turkish Airlines' continued growth.

Turkish Airlines also continues to grow day by day with the addition of new members to its family in line with the expansion in its business volumes. Consisting of people with many different national and cultural backgrounds, they all strive to take Turkish Airlines to even greater heights.

 

 

 

11.4%

Rate of Increase in Personnel
The number of Turkish Airlines personnel increased by 11.4% in 2010.

52.1%

Female Employees
The number of female personnel employed by Turkish Airlines is above both the Turkish national average and the overall average in the international aviation industry.

Human Resources and Training

 

One Big Family United in One Corporate Culture

Ensuring its corporate success through its people- and success-focused human resources policies and strategies, Turkish Airlines maintained its leading position in this aspect of the sector as well in 2010. The company owes its success to the united efforts of 14,206* Turkish Airlines employees, the number of which increased by 11.4% in 2010. Successfully carrying its global identity to 174 flight destinations, Turkish Airlines experiences the pride and happiness of its achievements through personnel who come from many different national and cultural backgrounds.

Under a project conducted jointly by Turkish Airlines’s personnel and corporate communications departments in 2010, a survey was prepared to discover employees’ perceptions and expectations about the company. The scope of this survey was broadly defined so as to include all personnel working for the company both in Turkey and abroad. Based on evaluations of the feedback received from the survey, recommendations were made concerning action needing to be taken with respect to internal communication and these findings were put into effect. At the same time, projects aimed at increasing employee satisfaction and productivity were made more effective while newly-hired personnel were given support through corporate culture training and a variety of orientation programs to facilitate their adaptation processes.

• The personnel count does not include people on the payroll of Turkish Technic.

In addition to efforts to improve employee health and safety and the workplace environment and its conditions, a variety of social and cultural activities were organized in order to enhance employee motivation and productivity.

Paralleling the growth in our fleet, there was a 30% year-on rise in the number of cockpit personnel in 2010 while the number of in-flight personnel also increased by 36%.

In addition to efforts to improve employee health and safety and the workplace environment and its conditions, a variety of social and cultural activities were organized to enhance employee motivation and productivity.

52.1% of Turkish Airlines’ employees are women, which is above both the Turkish national average and the overall average in the international aviation industry.

During 2010 the percentage of Turkish Airlines’ female employees among total employees increased by about four points and reached 52.1%. Women not only account for the biggest share of the company’s personnel but also hold a significant number of its management positions.

About 93% of all personnel are employed in the company’s flight management, marketing & sales, commercial, financial, and human resources units (assistant general manager level) while only 7% report directly to the general manager or to the board of directors. Turkish Airlines’ international operations are conducted under the responsibility of the assistant general manager for marketing & sales, a position that was newly created in 2010.