Turkish Airlines Annual Report 2010

831

Inspections
During 2010 Turkish Airlines and its suppliers were subjected to a total of 831 inspections of which 261 were unscheduled.

Continuity and maximum assurance in quality

Committed to adhering to a policy of continuity and maximum assurance in quality, Turkish Airlines cooperates with national and international authorities in the ongoing development and implementation of quality and safety standards.

 

 

 

Quality Assurance and Environmental Concerns / Quality Assurance

 

The assurance of Turkish Airlines quality

In response to the global economic crisis, a number of cost-advantage policies were developed and implemented just as competition grew more intense in 2010. Nevertheless Turkish Airlines successfully positioned itself among the world’s leading airline brands without any impairment whatsoever either in its quality or in its flight safety. Committed to adhering to a policy of continuity and maximum assurance in quality, Turkish Airlines cooperates with national and international authorities in the ongoing development and implementation of quality and safety standards.

During 2010 a variety of scheduled and unscheduled inspections were conducted throughout Turkish Airlines and its associated units by authorities, agencies, and customer airlines within the framework of various certifications and authorizations. At the national level these inspections were performed by the Turkish Civil Aviation Authority and under the Turkish Standards Institute’s Quality Management System Monitoring and Auditing Program. At the international level, Turkish Airlines successfully passed inspections carried out by the UK Civil Aviation Authority, by the French Directorate General for Civil Aviation, by Jordanian and Ghanian civil aviation authorities, by the European Aviation Safety Agency, and by airlines that are Turkish Airlines’s flight training customers.

The Quality Assurance Department carried out a total of 831 inspections, of which 261 were unscheduled, throughout Turkish Airlines and among its suppliers. In the course of these inspections, attention was given to even the most minute findings in line with the effort to achieve zero-error performance. SAFA/SANA (Safety Assessment of Foreign/National Aircraft) inspection activities continued to monitored and coordinated with Turkish Airlines aircraft being subjected to a total of 609 inspections. Despite rises in both the number of inspections and the number of issues looked into, Turkish Airlines’ SAFA/SANA record continues to improve.

Having been renewed in 2009, Turkish Airlines’s TS-EN ISO 9001:2008 Quality Management System certification was validated again in 2010, thus providing Turkish Standards Institute confirmation of Turkish Airlines’ quality. ISO 9001:2008 Quality Management System principles include such issues as “customer focus”, “ongoing improvement”, “employee participation” etc.

Activities related to the renewal of Turkish Airlines’ AOC, EASA Part M, SHY-M, EASA Part 147, SHY-147, TRTO, and FTO certifications were coordinated and all of these certificates have been received.

During 2010 a variety of scheduled and unscheduled inspections were conducted throughout Turkish Airlines and its associated units by authorities, agencies, and customer airlines within the framework of various certifications and authorizations.