Turkish Airlines Annual Report 2010

Zero non-compliance

Having adopted a Total Quality Approach, Turkish Airlines adheres to a “Zero Error and Zero Non-Compliance” policy in the conduct of its activities.

Turkish Airlines leads in way in its approach to quality as well

Turkish Airlines successfully pursues its ongoing goal to be the sector’s leader in its approach to quality through efforts to improve and develop quality standards at every stage of its activities.

Quality Assurance and Environmental Concerns