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INTRODUCTION
2002 / FEBRUARY

Dear Passengers,

We were confident that the black clouds over world aviation would begin to disperse in the first months of the new year. Turkish Airlines has taken swift and courageous decisions in response to circumstances, and as its first step towards reinforcing its place in the world market has recommenced flights to Osaka in February. Recovery of the Japanese market, which slackened for all airlines following the attacks of 11 September, is a favourable sign for the tourism sector, too.

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INTRODUCTION
2002 / FEBRUARY

Since the World Football Championship will be held in Korea and Japan in June, we already have a flood of reservations for our flights to the Far East. Demand for flights to Turkey from Japan, Korea and China has increased to the level of the pre-crisis period; an optimistic signal for both Turkish Airlines and for Turkey, which is a bastion of stability in the region.
I wish to remind you about two of our newly expanded services which provide information and assistance regarding every aspect of Turkish Airlines: Our website at www.thy.com now encompasses a very broad range of procedures and information ranging from reservations and ticketing to minute-by-minute takeoff and landing details and the Miles&Miles card programme. You can make your reservations over the Internet, request your ticket to be delivered to your home if you wish, and read our in-flight magazine Skylife on your own computer screen. Serving the aircraft meals of which you have expressed so much appreciation in your own home is about the only thing we still cannot do !

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INTRODUCTION
2002 / FEBRUARY

Our Flight Line Service is at your service 24 hours a day for obtaining all kinds of information by phone and making your flight reservations. All you have to do is dial 444 0 849, that is 444 0 THY, to make use of this range of services. All our personnel are working in close cooperation to achieve the same goal: ensuring safe, comfortable, trouble-free flights.
We thank all our passengers for choosing to fly with Turkish Airlines, and wish you a pleasant flight.


Yusuf BOLAYIRLI
President and CEO

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