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INTRODUCTION
2002 / AUGUST

Dear Passengers,

One of the most important factors contributing to Turkish Airlines' success today is your objective criticism. We have always attached importance to your comments and complaints, which we evaluate as part of our administrative policy in our endeavour to eliminate shortcomings. This is the secret of the rise in the quality of our service.
Please inform us of your opinions concerning all our services, including reservations and in-flight and post-flight services. There are two easy ways to do this. During your flight you can ask your cabin attendant for a customer opinion form to fill in, or you can contact us through our Internet website at www.thy.com. You may be assured that your views will be given serious consideration by the departments concerned at our General Directorate and taken into account in our future operations.

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INTRODUCTION
2002 / AUGUST

From this month onwards all passengers holding a Miles&Miles membership card will be able to use our new KIOSK machines. These machines, which enable our Miles&Miles members to carry out all the procedures available over the Internet at the airport, are now installed in domestic and international CIP flight lounges and at our Business Class counters in Istanbul. A Kiosk machine will also soon be installed at Ankara's Esenboša Airport. From the Kiosks you can obtain information regarding your mileage account, your profile, special offers, newsletter and Miles&Miles programme details and rules. In addition you can claim your missing miles and obtain a printout of your mileage statement. A pin code is not necessary for these transactions. You only need your Miles&Miles card to access the Kiosk machines.

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INTRODUCTION
2002 / AUGUST

As Turkish Airlines progresses rapidly day by day, our unvarying principle is to constantly bring about improvements for our passengers. I thank you for the confidence you feel in us and wish you a pleasant flight.

Yusuf BOLAYIRLI
President and CEO

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