“Each of us is a volunteer for quality”

Joining the National Quality Movement, which works jointly with the Quality Association of Turkey (KALDER) in 2006, Turkish Airlines also earned a Quality Management System Certificate ISO 9001:2000 later in the year.

The Airlines’ successful efforts to improve the quality of its services continue to earn appreciation in all sectors, with the result that Turkish Airlines was invited to share its knowledge and experience in the area of ‘Quality Initiatives and Customer Satisfaction in the Service Sector’ at the recent KALDER-organized 15th Quality Congress. Speaking at the congress, which was attended by KALDER members and a large number of guests, Turkish Airlines’ President Temel Kotil, Ph.D. gave an interesting presentation on the airlines’ efforts in this area, saying, “Each of us is a volunteer for quality.” Kotil answered questions following the presentation.