Turkish Airlines’ honorary observers come together for a second time

The ‘Honorary Observer Program’ started by Turkish Airlines as part of its customer-oriented service efforts has completed its first year.

The Honorary Observers came together this year on 17 March for the second Friends of Turkish Airlines Dinner held at the Esma Sultan Yalı in Istanbul Ortaköy. Airing their observations and recommendations at the dinner, the Friends were briefed on work done and improvements made in the areas they reported during the year. Turkish Airlines plans to increase the number of Honorary Observers to determine how passengers perceive the quality of the service they offer and to develop the quality of their service accordingly.