- Music of the world at İş Sanat
- Jazz fun begins
- December at Babylon
- Exciting nights at Balance
- Tango Pasion at Maslak
- Open Sesame!
- Silk Road films pass through Bursa
- History and cinema meet for the 9th time
- They loved Turkey
- Genghis Khan is coming
- Contemporary art in Istanbul
- ‘Opening and closing doors of life’
- Palace storage chests...
- What André Kertész saw and felt
- Marking the 150th anniversary of the Crimean War...
- Nature and nature
- Mithat Bereket’s ‘Compass’
- Nedim Günsür retrospective
- The vibrant sculptures of Mehmet Aksoy
- a 24-hour-a-day exhibition
- Civil Aviation at the end of 2006
- “The customer is my all”
- Skylife trademark is registered
- ‘444 0 THY’ is most successful call center
- Professional Competence Workshop held at Turkish Airlines
- Special talks for Turkish Airlines’ cabin personnel
- Turkish Airlines promotes Turkey in Prague and Dublin
- Turkish Airlines’ Rostov office has a new address
- ‘Here, there and everywhere’ for 111 Euros
- Luck puts a smile on your face at www.thy.com!
- Teachers fly at half price
- Direct flights to 10 more cities
- Turkish Airlines to transport 100,000 pilgrims to Mecca
- Turkish Airlines celebrates World Children’s Day
Dear Guests, For most of us the end of the year is a time when we take stock of the year just past and lay plans for the future. Here at Turkish Airlines we see that we have chalked up a number of successes in 2006, and we would like to share them with you.
Turkish Airlines, which has established an important airline bridge with its flights to the four corners of the earth, added 24 new international destinations this year. On the domestic routes as well, ten direct flights from Istanbul to ten different cities were introduced. For passengers on our international routes, the special terminal space reserved for Turkish Airlines at Atatürk Airport went into service along with our newly refurbished CIP Lounge. Security control, check-in procedures and passport control are now carried out entirely in our Airline’s own special section.
Parallel with the opening up of the new routes and an increase in number of flights and occupancy rates, the 59 new aircraft we ordered in 2004 are also continuing to join the Turkish Airlines fleet. This year we had the pleasure of accepting the 100th airline into our fleet, which now exceeds a hundred planes.
Turkish Airlines is also pursuing its successful efforts with regards to safety and security, both subjects to which we have been sensitive for years. We successfully completed a renewed inspection by the U.S. Federal Aviation Authority for our ‘Aircraft Maintenance Authority Certificate’. What’s more, having successfully completed all its inspections for flight safety, Turkish Airlines was proclaimed Turkey’s first IOSA (IATA Operational Security Association) operator.
At the same time Teknik A.Ş. was created as part of Turkish Airlines for the purpose of making the concepts of quality and productivity in the aviation sector permanent. By thus bringing existing quality to an even higher level and achieving an even stronger position in the global competition, an important step was taken towards entering the ranks of the world’s leading airlines.
Our efforts on behalf of the ‘National Quality Movement’, in which we engaged for the purpose of elevating customer satisfaction to the highest level and improving the quality of the service we provide, culminated this year as well. And Turkish Airlines, which aims to raise its quality to the highest possible level through all its teams and their efforts, earned a ISO 9001:2000 Quality System Certificate.
Proud to be Turkey’s flagship carrier, Turkish Airlines, in awareness of its social responsibility, continued to lend its support to numerous activities from the arts to sports. As an airline that consistently acts in awareness of its social responsibility, our airline this year received the ‘High Award for Social Responsibility’ for not harming the environment in any way. And in November, Turkish Airlines’ Call Center added another important link to its chain of successes by being deemed worthy of an award in the category, ‘Call Center of the Year by Performance’, in the ‘Call Center Awards 2006’ competition.
The year 2006 was also a year of achievement for Turkish Airlines Cargo, which offers its customers quality, rapid and reliable cargo transport service. At the end of the first six months, our airline’s gross profits had increased by 242%, our net profits by 141% and the volume of our assets by 29% on the same period the previous year.
To enable people in different age groups to travel at more reasonable prices, our discounts of 25% for students under 25, seniors 65 and up, and children aged 3-12 remain in effect for all flight destinations in Turkey and in all classes on domestic flights.
Having doubled the number of passengers it carries in the past three years, Turkish Airlines decided to join the Star Alliance for the purpose of generating solutions to burgeoning passenger needs, and making a contribution to the realization of its other medium and long term strategic goals. We would like to share with you that our airline’s growth targets in the period ahead are aimed at South Africa, South America and the Far East and that our efforts to become a force in these regions are continuing apace.
Under IATA regulations, all airline ticket sales are going to be in the form of electronic tickets by the end of 2007. Our airline has already made great strides in this direction. At the moment almost all the tickets sold over our website, www.thy.com, are e-tickets, and we will continue to offer our passengers services parallel with developing technology in the years ahead.
For the purpose of capturing a stronger position in the global competition, we are taking steps towards a new process of assessing customer satisfaction in which Customer Relationship Management (CRM) methods - such as hidden customer, honorary observer and customer satisfaction surveys - will be utilized in the most effective manner.
Together with our ever growing structure, and ever zealous to make quality an inseparable part of our way of doing business, we are going to continue providing you with better service in the years ahead. In closing I would like to extend to all of you, our valuable passengers, my most heartfelt wishes for the Feast of Sacrifice and for the New Year.
Temel KOTİL, Ph.D.
CEO and Member of the Board