The Turkish Airlines Informatics Orchestra

TURKISH AIRLINES IS MANAGED BY An extensıve INFORMATION TECHNOLOGIES INFRASTRUCTURE, THE FOCUS OF WHICH IS THE HUMAN BEINGS WHO ARE ITS MILLIONS OF PASSENGERS. AND CONDUCTING THAT ORCHESTRA IS THE AIRLINE’S DEPARTMENT OF CORPORATE DEVELOPMENT AND INFORMATION TECHNOLOGIES.

Have you ever considered what the information technologies unit of an airline is responsible for? Their job starts the minute you decide to travel and continues right up to the end of your trip.

Thousands of agents and sales offices at home and abroad serve hundreds of thousands of customers every day, responding to passengers’ every travel demand via the internet, mobile phone, kiosks and call centers. An average of 85,000 passengers are reunited with their loved ones at 170 different destinations every day by Turkish Airlines.

Planes equipped with advanced technologies undergo regular maintenance iwn which no detail is overlooked. Flight plans are drawn up for the eight thousand cabin and cockpit crew who serve on the flights. Separate baggage labels are readied for approximately 125,000 pieces of luggage per day. It is imperative that tens of thousands of servers, software, computers and printers function without interruption while all this is going on.

NONSTOP SERVICE
To meet the technological requirements and supply the infrastructure of a mammoth corporation like Turkish Airlines, a need is felt for a broadly comprehensive operation of comparable proportions.  Turkish Airlines’ Department of Corporate Development and Information Technologies was designed specifically to meet that need. With a staff of 450, it works nonstop 24/7. The services supplied by this unit are not limited to finding solutions for Turkish Airlines and its personnel either.

The information and communications technologies used in the aviation sector are right up with those employed on the planes themselves.

Reservations systems have to function in complete integration with the systems of other airlines and travel agencies all over the world. Everything from processing the messages sent from planes and arranging the slot where a plane is going to park to processing catering choices, loading the baggage onto the right plane and tracking down lost luggage needs to function in harmony with numerous other systems. And the information technology team at Turkish Airlines is managing and developing the system that coordinates all those processes.

Turkish Airlines’ Chief Information Officer, Adnan Metin points out that technology has ushered in a period in which the customer is truly king, Adnan Metin stresses the iPhone application and the increase in transactions processed over the internet and adds that they have introduced a project that will allow passengers to change their domestic tickets on the airline’s website.

“It’s not possible to have a spare heart on hand when you are performing heart surgery,” says Adnan Metin. And Turkish Airlines’ information processing technology is no different. It has to function nonstop 24/7. While passengers are reading this article and enjoying their flight, a hidden army of Turkish Airlines dedicated data processors is toiling away.

ENVIRONMENTALLY FRIENDLY AND ECONOMICAL
Beyond offering customers and employees opportunities through information technologies, new ground is also being broken in environment-friendly projects. Thanks to the optimization of flight routes based on instant weather alerts and other factors through Turkish Airlines’ recently completed FWZ project, not only has a twenty million euro savings on fuel been achieved but there is also a serious drop in the amount of carbon dioxide being discharged into the atmosphere. “Our Company has been growing systematically for the last eight years,” says Adnan Metin.  “We launched important projects that are going to change eighty percent of Turkish Airlines’ application inventory. We have already implemented some of those projects, and the others are continuing apace.”

INFORMATION TECHNOLOGY IN FIGURES
Turkish Airlines’s Information Technologies Unit conducts quite a large-scale operation. Here are a few figures relating to it:
500 terabytes: volume of the data storage system in 2011
31 billion: total number of transactions processed on the system in 2011
7,402: average number of PNR ticketed per day
500,000: average number of users visiting the www.thy.com website per day
1,000,000: average number of flight inquiries made over the website per day
240,000: total number of users accessing the FlyTurkish app
90,000: average number of transactions completed per day on Turkish Airlines’ mobile apps
1 minute: time it takes to purchase a ticket via the mobile ticket sales app
13 billion: number of miles earned by users in the Miles & Smiles program