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• General Information

  What is the meaning of Service Charge?

  The Service Charge is, the fee taken from the passengers for the tickets issued from Turkish Airlines Call Center, Turkish Airlines Sales Offices or the web site www.turkishairlines.com as the service value.

  Why is Turkish Airlines taking the Service Charge fee?

  While applying the Service Charge fees, Turkish Airlines is separating the total ticket fares taken from the passengers for the sales service and the flight operation service. Turkish Airlines Call Center and the web site www.turkishairlines.com is open 365 days per year and 24 hours a day in order to give making reservation and buying tickets services to their passengers. Issuing the domestic and international tickets with the Service Charge fees will quickly help Turkish Airlines to be adapted in the international travel industry.

  From which tariff and destinations will be the Service Charge fee taken?

  The Service Charge fee will be taken from the international and domestic tickets reserved and/ or issued directly in Turkish Airlines sales offices, Turkish Airlines authorized travel agencies, Turkish Airlines Call Center and the web site www.turkishairlines.com The Service Charge fee could either be applied or not, according to the ticket issuing country.

  Will the Service Charge fee be refunded during the refund conditions of the tickets?

  If the refund demand is done according to the passenger's own request or any reason because of the passenger, the Service Charge fee will not be refunded. But the refund demand is done because of the involuntary situations, the Service Charge fee will be refunded if only the tickets are issued from Turkish Airlines sales offices, Call Center or the web site www.turkishairlines.com The Service Charge fee will not be taken from the refund situations.

  Can the Service Charge fee be charged if the Turkish Airlines' tickets are changed because of date, class and/ or flight route alteration?

  "In any case of reissue the Service Charge fee can't be charged from both domestic and international tickets. *Exception: Turkish Airlines offices in USA, will collect USD20.00 Service Charge fee upon passengers request of Reissue,Rebooking and/or Rerouting on the ticket. The charge of USD20.00 will be collected as per transaction."

  The Service Charge fee for the Connecting Flights.

  • For the connecting flights, the Service Charge fee will be applied for the longest sector. For the domestic and international tickets, if the class of the rate is changed the Service Charge fee will be applied according to the highest class.

  Miles&Smiles reward tickets

  • The Service Charge fee will not be applied from any domestic and international Miles&Smiles reward tickets.
  • The Service Charge fee will not be applied from the Miles&Smiles paid companion tickets.
  • The Service Charge fee will not be applied from the Miles&Smiles upgrade tickets.
  • The Service Charge fee will not be applied from the other Miles&Smiles products.
  • The Service Charge fee will not be applied from the Miles&Smiles tickets in case of issuing the code-share flight tickets by Turkish Airlines.

• Turkey Departure

  DEPARTURE FROM TURKEY
  Flight Type	Economy/Comfort Cabin	Business/First Cabin
  Domestic – Turkish Airlines (Sabiha Gokcen Airport excluded)	10 TRY	15 TRY
  Domestic – Turkish Airlines (Sabiha Gokcen Airport Departures)	5 TRY	10 TRY
  Domestic - AnadoluJet	5 TRY	N/A
  Short and Medium Haul International – Turkish Airlines	15 EUR	20 EUR
  Long Haul International – Turkish Airlines	20 EUR	30 EUR

• International Departure

  Countries with a 15 EUR ticketing service charge
  Austria	Belgium	France	Switzerland

  
  

  Countries with a 10 EUR ticketing service charge
  Germany	South Africa	Kuweyt	Serbia
  Albania	Croatia	Latvia	Slovenia
  Azerbaijan	Netherlands	Lebanon	Syria
  Bahrain	United Kingdom	Hungary	Ukraine
  United Arab Emirates	Ireland	Macedonia	Oman
  Bosnia and Herzegovina	Spain	Egypt	Jordan
  Bulgaria	Sweden	Norway	Greece
  Czech Republic	Italy	Poland
  Denmark	Montenegro	Portugal
  Finland	Qatar	Romania

  
  

  Countries with No ticketing service charge
  Bangladesh	Israel	Morocco	Thailand
  Brazil	India	Moldova	Turkmenistan
  Belarus	Iraq	Malta	Tajikistan
  Canada	Iran	Malaysia	Tunis
  China	Japan	Nigeria	Tanzania
  Algeria	Kenya	Pakistan	Uganda
  Ethiopia	Kyrgyzstan	Russia	U.S.A (*)
  Georgia	Kosovo	Saudi Arabia	Uzbekistan
  Ghana	South Korea	Sudan	Vietnam
  Hong Kong	Kazakhstan	Singapore	Yemen
  Indonesia	Libya	Senegal

• Ticketing Service Fee Chart for Anadolu Jet

  Domestic Flights
  All Flights	10 TL

  
  

  International Flights
  All Flights	15 EUR

  
  

  No Charge Spots
  Tehran (Iran), Moscow (Russia), Nakhichevan (Azerbaijan))	TSF Not applicaple
  London Stansted (England)	15 GBP(Pound)