Quality Policy

Turkish Airlines INC. hereby declares its Quality Policy to bring the employees, customers, sub-contractors, investors, all its partners and share holders together to meet a common goal in respect of its future in accordance with national and international legislation and standards as well as the principles of commercial ethics along with the corporate mission and values on passenger carriage, cargo transportation, maintenance and training activities with focus on total quality.

Searching for perfection in service

Each point that we have reached in our activities is the beginning of our new inquisitions for and through perfection.

Giving priority to Safety and Security in all through our activities with awareness of the value of life

Our well-equipped human resource work zero-defect oriented in adequate facilities and through use of advanced technology to ensure flight safety and security.

Displaying a customer-focused approach

By taking into consideration of the variety of the cultures, on time service is provided through accurate assessment of the present and future expectations and needs of our customers. The satisfaction, recommendation and the complaints of the customers are effectively evaluated.

Creating a difference through our employees

Service is produced through our employees who have the awareness of the ultimate value of his/her work on customer service, who adopt the corporate values, who produce solutions, who share information, who participate in team work and who continuously improve themselves.

Making use of advanced technology

The technology that provides advantage in competition is utilized.

Managing Resources

Provides all the resources to ensure operational safety, security and quality at the highest level and uses at the most appropriate level.

Maintaining widespread and well-built flight network

Strives to be one of the world’s leading airlines with respect to flight network, distance and hours, passengers and cargo quantities, aircraft fleet and the widespread destinations.

Sustaining the global airline identity

The product and the services that have been provided and supplied are identified, audited and administrated in the light of the concept of sustainable quality.

Being prominent in the world of civil aviation

An active and conspicuous role is undertaken in the management, activities and on decisive levels of national and international civil aviation organizations.

Acting with awareness of social responsibility

Full support is given for the projects that bring forth social benefits on the issues of education, culture, art, history, environment, sports and humanitarian support through providing resources directly or indirectly.

Collaborating with our business partners

Our agencies, share holders, sub-contractors and other investors are worked with for the sustainable profit, worldwide and continuous growth and success of our company in the long run.

Increasing efficieny and productivity

Planned results are aspired to be reached in all our processess through appropriate resources and at first attempt.

Complying with the Quality Management System and continuously improving its effectiveness

Chances for improvement of the system are created through continuous review and quality focused, systematic and well defined approach on organizational structure and activities.