- Frequently Asked Questions
Award TicketCapacity Controlled Award Tickets
Seats available for award ticket are limited and may not be available on all flights. The reservation classes for the "capacity controlled award tickets" are X (for Economy Class), Z (for Comfort Class), I (for Business Class) The required miles for "capacity controlled award tickets" are lower than the required miles for ''seat guaranteed award tickets''.
Seat Guaranteed Award Tickets
There is no seat limitation for the "Seat Guaranteed Award Tickets", meaning that you will be treated as a passenger traveling with a revenue ticket, if and when there is availability in the flight class you wish to fly.
For seat guaranteed award tickets, required mileage amounts will vary according to the travel dates in high or low season. The reservation classes for the seat guaranteed award tickets are X (for economy class), Z (for Comfort Class) and I (for business class)
Only domestic award tickets can be issued by the authorized travel agencies in Turkey. Other award tickets cannot be issued by travel agents.
No mileage is collected with award tickets or other award services.
Miles&Smiles mileage can not be transferred to other persons or Members and can not be combined with other Miles&Smiles Member accounts to obtain a single award. (Except the family membership regulation for Elite Plus members) In case of decease, the death certificate, heredity and certificate of renunciation approved by a notary public (the document showing that the other inheritors’ waive from their rights) must be presented to Turkish Airlines in order to transfer the deceased member's mileage to one of the inheritors' Miles&Smiles account. The related miles are transferred to the inheritor’s account as Bonus Miles. The transferred miles are valid from the date which they were first credited to deceased member’s account.
Changes to award tickets
Changes to Award Ticket travel dates, re-routing (applied only on Turkish Airlines flights , provided that the reservation is made for the same award zone and class) and re-crediting of miles for totally unused Award Tickets (such as tickets on which neither the outward nor the return coupon has been used) are subject to an additional charge.
The number of miles required to qualify for award tickets is same for adults and children. Award tickets cannot be issued for children under the age of 2.
Name changes are not permitted once the Award ticket has been issued.
Award tickets are issued as round-trip or oneway.
Award tickets cannot be used on flights operated by other airlines (code-share flights)
Award tickets are valid for one calendar year following the issue date. These tickets cannot be transferred and/or their validity cannot be extended or combined by any means of payment. Reissuing does not extend a ticket 's validity.
Open jaw is permitted only once on Turkish Airlines or other Star Alliance carriers’ flights.
Award Tickets cannot be issued as ''open tickets”.
When using your award tickets on flights of Turkish Airlines, either on the outbound or on the return flight, only one stopover is permitted.
Our Members Are Allowed to Have One Stopover for Awards with Values from Min.60.000 Miles for Economy Class, From Min. 90.000 Miles for Business Class and from Min.135.000 Miles for First Class excluding the awards on US Airways.
The stopover rule valid for the award tickets on US Airways flights as below:
- Stopover is permitted on the international flights operated by US Airways flights.
- Stopovers are not permitted when travel is within one award region or the itinerary includes an open jaw.
- One (1) en route stopover is permitted at US Airways hub cities (Philadelphia, Denver, Charlotte, Phoenix, Pittsburgh, Las Vegas).
- Stopovers are allowed only for the most direct route of travel.
- Stopovers must be reflected in the reservation at time of ticketing. Stopovers are not allowed once an award has been ticketed or travel has commenced.
Mileage value zone
For award tickets to different destinations in various zones, the amount of miles required for the higher mileage value zone is deducted from the member’s mileage account.
Award tickets may be issued up to a maximum of 8 flight segments.
Unused award tickets
Re-depositing of miles for totally unused award tickets are subject to a handling fee.
Award tickets may not be upgraded to higher classes.
Award ticket reservation should only be booked and confirmed in the award classes. Award tickets cannot be issued in cases where a reservation is not confirmed.
Keeping the following points in mind, you may book your award ticket at any Turkish Airlines sales office, reservation center, our web site, by logging on to MOBIL THY using your cell phone or your travel agent. You can make the reservation of your award ticket in the award class, by providing your membership number.
Award tickets may be subject to certain additional expenses (such as airport taxes, duties, etc.) Other payment methods besides cash and credit card such as MCO and vouchers are not accepted.
The number of miles required for award tickets is automatically deducted from your mileage account. You can check your remaining miles in your mileage summary. Award tickets must be issued immediately after a reservation is confirmed. The reservation s that remain unused for the award tickets will be cancelled according to standart deadline rules. Award tickets can be picked up from any Turkish Airlines sales offices upon presentation of a valid identification card and Miles&Smiles card. You also need to deliver a copy of your ID and your Miles&Smiles card together with your signed request to the Turkish Airlines Sales agent.
Ticketing time limits
Ticketing must be done in accordance with normal ticketing time limits.
Combination with other airlines
Turkish Airlines award tickets which are combined with other Star Alliance member airlines can only be booked on capacity controlled award ticket classes that are X for Economy Class, Z for Comfort Class, I for Business Class and O for First Class and the mileage amounts indicated on the Star Alliance award table are valid for the combined award tickets.
The same airport
The same airport destination should not appear more than once in either the outbound or the inbound portion of the itinerary.
Lost /Stolen Award Tickets
In case your award ticket is lost or stolen, please apply to any of the Turkish Airlines Sales Offices.