Baggage Delays

For detailed information on the procedures to be followed in the rare event of a baggage delay, please click on the headings below.

For online lost baggage tracking click here.

Show All

  • Lost Baggage

    Passengers whose baggage is missing at reclaim must, on the same day and before leaving the arrival hall, have a Property Irregularity Report (PIR) prepared by applying to Station Lost and Found Offices with their

    • Travel ticket,
    • Baggage tag,
    • Identity document (identity card, passport).

    The Property Irregularity Report is filed on the WorldTracer system which begins searching for the lost baggage. When found the baggage is delivered to the passenger without delay, free of charge. For the first five days the Station Lost & Found Offices are responsible for searching for the lost baggage. For baggage not found within five days the

    • PIR,
    • Baggage tag,
    • Travel ticket,
    • Identity document and
    • Request form,

    are obtained and sent to the Baggage Services Management. In the event that detailed investigations carried out by this department are not successful, the lost baggage file will be evaluated for compensation.

    Click here for Baggage Identification Form

  • Damage or Loss

    If damage to the baggage is of a kind that can be immediately ascertained (such as broken wheels or handles, tears or missing contents) the passenger must, on the same day and before leaving the arrival hall, applying to Station Lost and Found Offices with their

    • Travel ticket,
    • Baggage tag,
    • Identity document, and
    • Repair Invoice (if damaged),
    • Photograph (if damaged),
    • Purchase Invoice (if available),

    where a damaged and/or lost baggage report will be prepared. If the damage is not of a kind that can be immediately ascertained, application must be made in person or in writing to the carrier within seven days of the date of travel.

  • Late Delivery

    Passengers whose baggage was delivered late due to delays must make application in person or in writing to the carrier supplying documents verifying expenses incurred in the period up until delivery of the baggage.

    No liability will be accepted in the event that passengers are unable to produce baggage labels in their own name. Do not forget to fill in the name tag that was given to you by the check-in desk in full and to affix it to your baggage.

  • Contact

    Please click here to contact us for baggage issues

For information on your lost items click here.

Turkish Airlines Inc. incurs no liability for items lost during flights that are the responsibility of passengers. For information on your lost items click here.

Turkish Airlines Inc. incurs no liability for items lost during flights that are the responsibility of passengers.