Turkish Airlines Web Site Conditions of Use

1.1 General

Thank you for visiting Turkish Airlines website and/or phone app. The web site and/or phone app is (hereinafter to be referred to as “Website”) owned and operated by Turkish Airlines whose principal office is at Turkish Airlines General Management Building Ataturk Airport, Yesilkoy, 34149 Istanbul, Turkey. Registry Number:  75184-14968,
Phone: +90 212 463 63 63 Fax: +90 212 465 21 21

AS ANY INFORMATION YOU ATTAIN BY OR ANY PURCHASES OR OTHER TRANSACTION YOU MAKE BY USING THIS WEBSITE WILL BE SUBJECT TO THESE TERMS OF USE, PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE YOU START TO USE THIS WEBSITE.

For the purposes of terms of use: "We", "Our" and "Us" refers to Turkish Airlines while references to “You” and “Your” refers to the persons accessing Website (including persons who access Website on  behalf of other persons); references to "Material" or "Materials" include software, programs, data, information and databases.

Your accessing and using Website constitutes Your unconditional and irrevocable acceptance of (these Terms of Use (the ‘Agreement’).

By using the Site, you represent and warrant that You are, under any law applicable to you and your using the Website, an adult who possesses the legal right and ability to enter into binding contracts, including but not limited to this Agreement and to use this Website in accordance with all of the terms and conditions of this Agreement and You will be responsible for all payments due to Us for bookings made by You or another person using Your login information.

IF YOU ARE NOT AT LEGAL AGE OR COMPETENCE TO USE THIS WEBSITE OR DO NOT AGREE TO TERMS AND CONDITIONS OF THE AGREEMENT, PLEASE REFRAIN FROM USING THE WEBSITE AND EXIT IMMEDIATELY.

These terms of conditions of the Agreement shall also apply when You use the Website or areas of it through other internet sites which provide access to the Website in full or in part.

1.2. Changes to Website

As the owner of Website, We are entitled to any and all rights to organize, use and dispose of Website and any Material contained therein. We may make improvements or changes to the information, services, products and other Materials or terminate the Website, at any time without notice. We may also modify the Agreement at any time, and such modification shall be effective immediately upon posting of the modified Agreement on the Website. Accordingly, Your continued access or use of Website is deemed to be Your acceptance of the modified Agreement.

1.3. Permissible Use

Online services of Website are provided solely for the purpose of enabling You to use of goods or services rendered by the Website (checking flight status, giving customer feedback, membership sign-up, booking a flight, online check-in, etc...). You may only use the Website in accordance with the Agreement and for the legally permitted purposes described above. In particular, You hereby declare Your agreement to the following:

1 You shall not use the Website in a manner which causes an infringement of the proprietary rights of others.
2 You shall not utilize any devices, mechanisms, software or other scripts which could interfere with the working of the Website. This also includes uploading files infected with viruses.
3 You shall not take any action which could result in an unreasonable or excessive load on the Turkish Airlines infrastructure.
4 You shall not block, overwrite or modify any Turkish Airlines-generated content or in any other way disrupt the Website.
5 You shall not reproduce information from the Website for commercial purposes. This also includes providing fares for Turkish Airlines flights on another website or another online server. In particular, You shall not copy, distribute, in any other way use or reproduce discarded content from the Website with the help of 'robots', other search machine technologies or through other automatic mechanisms.
6 You shall not acquire, or attempt to acquire, any unauthorized access to any of Our networks, by whatever means.
7 You shall not make any unauthorized, false or fraudulent bookings, in particular, any bookings which are paid for with credit cards or bank account details belonging to a third party that has not consented to this.

1.4. Consequences of Improper Use

Without prejudice to Our other rights (irrespective of whether they are based on law or other regulations), We reserve the right to cancel Your booking without notifying You and/or to deny Your access to the Website if You have contravened the terms and conditions of the Agreement.

1.5 Links to Other Sites

The Website, solely as a convenience to You; contains links to other internet sites or webpages which are not established, maintained or edited by Us and similarly, there may be other web sites or webpages established, maintained or edited by third parties containing links to the Website. Use of those sites or pages are subject to terms and conditions imposed by the related third party establishing, maintaining or editing such site or page and providing link to such sites or pages through Website does not constitute a guarantee by Us for the products or services that you will be receiving through such sites or pages and  any disputes arising out of the products and services rendered by such sites or pages shall be dealt between you and the related third party establishing, maintaining or editing such sites or pages and You hereby accept that We have no responsibility or liability for use of such sites or pages and You will have no claims towards Us or any of our affiliates, subsidiaries arising therefrom.

In case You wish to establish links to the Website, You shall notify Us of Your intention prior to doing so. We may deny permission for any such links to the Website. If however, We give Our permission for any such links, We are not under any obligation to establish reciprocal links with You or any third party. We expressly reserve Our right to prevent access to any link which in Turkish Airlines’ sole opinion is inappropriate or withdraw Our  consent at any time to any link. Failure by Us to exercise such right does not constitute acceptance of responsibility or liability in relation to such linked websites or pages.

1.6 Proprietary Rights

The Website is owned by Us and operated by Us and/or Our suppliers. The intellectual property rights, including the copyrights, in the material contained in the Website and any of Our trademarks and brands included in that material belongs to Us and/or Our licensors and/or  suppliers.  

No material, information, software, products or services obtained from the Website may be modified, copied, displayed, performed, licensed, reproduced, republished, uploaded, posted, transmitted, sold, distributed, researched, recovered, monitored or retrieved  in any way, without Our prior written permission. You are allowed to download only one copy of the Material on a single computer solely for Your own personal non-commercial use only, provided that You keep intact all accompanying copyright and other proprietary notices.

1.7 Security

We will take all reasonable measures to hold the information You transmit to Us using the Website in confidence (without prejudice to Our rights specified in Clauses 1.12 and 1.14 below) and protect it from unauthorized access. Despite those measures, We do not warrant unauthorized access to that information can never happen. We will not be liable for any such unauthorized access unless caused solely by Our gross negligence, in which event You will be entitled to compensation up to a maximum of the value of the services purchased by You.

To ensure secure online payment and all other transactions of personal data, the Website uses latest industry security standards. For more information, please check our security standarts.

1.8 Disclaimer of Warranty

Your access to and use of software and Materials on, or through, the Website is solely at Your own risk. We make no representation, warranty or covenant whatsoever about the reliability, stability or virus free nature of such software.
We are inspecting the Website regularly for maintaining the information therein accurate and up to date. However, despite all  Our efforts,  there may be occasions where information on Website may be outdated by actual events. The current information relating to the relevant services may differ from the information displayed on Website. No warranty or undertaking of any kind, either express or implied, including without limitation, any warranties of condition, quality, performance, merchantability, currency, fitness for a particular purpose is given in relation to the Materials  or its effect to any information, service or products including but not limited to the ones displayed on Website or any other information, product or service connected or not and We hereby expressly disclaim any such warranty or undertaking to the fullest extent permitted by law.

1.9 Indemnity

As a condition of use of the Website, You agree to indemnify and hold harmless Us from and against any and all liabilities, expenses (including without limitation, legal fees and expenses) and damages arising out of claims resulting from Your use of the Website.

In no event will We be liable for any direct or indirect damages of  any kind in relation to Your access to or the use of Website or any Materials contained therein on grounds of breach of contract, tort or any other reasons. We accept no liability for interruption of transmission, defect or failure due to breach of contract, tort, negligence or any other reasons. By accessing to or using the Website or any other linked website, You agree to waive and release Us from any damages, claims, liabilities, including but not limited to, court fees and other expenses you may incur due to Your use of/visit to the Website.

1.10 Jurisdiction

This Agreement and Your use of the Website or any Material contained in or accessed or downloaded from it and any dispute or claim arising out of or in connection with such, shall be governed by, construed and interpreted in accordance with the laws of Turkey and You agree to submit to the exclusive jurisdiction of the  Istanbul/Bakırköy Courts. We reserve the right to bring proceedings before the courts of the country where you reside or where Your use of the Website has taken place.

Where the Agreement are translated into languages other than Turkish, in the event of any conflict or inconsistency between the Turkish version or other version of the Agreement, the Turkish version of the Agreement shall prevail.

1.11 Flight Alerts

If You have elected to receive notifications (including but not limited to booking confirmation, flight status alerts, etc.) via email or your mobile phone or such other mobile devices from Us, terms and conditions of the Agreement shall apply to those as well. Without limiting the generality of the foregoing, We shall not be liable for non-delivery of any and all notifications or messages and cannot guarantee the timeliness, reliability or accurateness of any and all notifications or messages which You receive. We shall use Our reasonable efforts to ensure You receive timely and accurate information. We shall not be liable for any loss or damage, direct or indirect, which You may suffer as a result of our failure timely send such notifications or Your relying on the information contained in such notifications or receiving or not receiving these notifications. Please note that We may at any time terminate this notification service without notice.

1.12 Storage of IP Addresses

When You visit the Website, Our web server automatically saves the IP-address of Your internet service provider, the Website You are visiting Us from, the web pages that You visit on Our Website and the date and duration of the visit.  You hereby accept that We may use such information for any lawful purposes, including but not limited to marketing or resolution of disputes.

1.13 Currency Conversion

Currency rates are based on several publicly available sources. The accuracy of such rates is not verified, and actual rates may vary. Currency quotes may not be updated every day. We believe in the accuracy of the information supplied by this application but We do not warrant or guarantee such accuracy. If using this information for any financial purpose, We advise You to consult a qualified professional to verify the accuracy of the currency rates.

1.14. Suggestions, Comments and Feedback

If You respond to a document published by Us with information including feedback data, such as questions, comments, suggestions, or the like regarding the content of any of Our documents, such information will be deemed to be non-confidential and We will have no obligation whatsoever with respect to such information and may reproduce, use, disclose and distribute the information to others without limitation.

Any communications You send to the Website or otherwise to Us by electronic mail are on a non-confidential basis, and We may reproduce, publish or otherwise use them in any way for any purpose. We may use the content of any such communications, including any ideas, inventions, concepts, techniques or know-how disclosed herein, for any purpose, including the developing, manufacturing and/or marketing of goods and/or services.  Further, We may use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever including developing and marketing services incorporating such information.

1.15 Contact Website

If You have comments, questions or complaints about or requests relating to the Website or the Agreement or anything else about Us, please contact us in writing at the address below referencing ‘Contact Us’.
Please note that by accessing and using the Website, You unconditionally and irrevocably indicate that You have read and accepted our Privacy Policy, General Conditions of Carriage and Conditions of Booking as well.