Ticket Service Charge

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  • General Information

    What is the meaning of Service Charge?

    The Service Charge is, the fee taken from the passengers for the tickets issued from Turkish Airlines Call Center, Turkish Airlines Sales Offices or the web site www.turkishairlines.com as the service value.

    Why is Turkish Airlines taking the Service Charge fee?

    While applying the Service Charge fees, Turkish Airlines is separating the total ticket fares taken from the passengers for the sales service and the flight operation service. Turkish Airlines Call Center and the web site www.turkishairlines.com is open 365 days per year and 24 hours a day in order to give making reservation and buying tickets services to their passengers. Issuing the domestic and international tickets with the Service Charge fees will quickly help Turkish Airlines to be adapted in the international travel industry.

    From which tariff and destinations will be the Service Charge fee taken?

    The Service Charge fee will be taken from the international and domestic tickets reserved and/ or issued directly in Turkish Airlines sales offices, Turkish Airlines authorized travel agencies, Turkish Airlines Call Center and the web site www.turkishairlines.com The Service Charge fee could either be applied or not, according to the ticket issuing country.

    Will the Service Charge fee be refunded during the refund conditions of the tickets?

    If the refund demand is done according to the passenger's own request or any reason because of the passenger, the Service Charge fee will not be refunded. But the refund demand is done because of the involuntary situations, the Service Charge fee will be refunded if only the tickets are issued from Turkish Airlines sales offices, Call Center or the web site www.turkishairlines.com The Service Charge fee will not be taken from the refund situations.

    Can the Service Charge fee be charged if the Turkish Airlines' tickets are changed because of date, class and/ or flight route alteration?

    "In any case of reissue the Service Charge fee can't be charged from both domestic and international tickets. *Exception: Turkish Airlines offices in USA, will collect USD20.00 Service Charge fee upon passengers request of Reissue,Rebooking and/or Rerouting on the ticket. The charge of USD20.00 will be collected as per transaction."

    The Service Charge fee for the Connecting Flights.

    • For the connecting flights, the Service Charge fee will be applied for the longest sector. For the domestic and international tickets, if the class of the rate is changed the Service Charge fee will be applied according to the highest class.

    Miles&Smiles reward tickets

    • The Service Charge fee will not be applied from any domestic and international Miles&Smiles reward tickets.
    • The Service Charge fee will not be applied from the Miles&Smiles paid companion tickets.
    • The Service Charge fee will not be applied from the Miles&Smiles upgrade tickets.
    • The Service Charge fee will not be applied from the other Miles&Smiles products.
    • The Service Charge fee will not be applied from the Miles&Smiles tickets in case of issuing the code-share flight tickets by Turkish Airlines.
  • Turkey Departure

    DEPARTURE FROM TURKEY
    Flight Type
    Economy/Comfort Cabin Business/First Cabin
    Domestic – Turkish Airlines
    (Sabiha Gokcen Airport excluded)
    10 TRY 15 TRY
    Domestic – Turkish Airlines
    (Sabiha Gokcen Airport Departures)
    5 TRY 10 TRY
    Short and Medium Haul International – Turkish Airlines 15 EUR 20 EUR
    Long Haul International – Turkish Airlines 20 EUR 30 EUR
  • International Departure

    Countries with a 15 EUR ticketing service charge
    Austria Belgium France Switzerland

    Countries with a 10 EUR ticketing service charge
    Germany South Africa Kuweyt Serbia
    Albania Croatia Latvia Slovenia
    Azerbaijan Netherlands Lebanon Syria
    Bahrain United Kingdom Hungary Ukraine
    United Arab Emirates Ireland Macedonia Oman
    Bosnia and Herzegovina Spain Egypt Jordan
    Bulgaria Sweden Norway Greece
    Czech Republic Italy Poland  
    Denmark Montenegro Portugal  
    Finland Qatar Romania  

    Countries with No ticketing service charge
    Bangladesh Israel Morocco Thailand
    Brazil India Moldova Turkmenistan
    Belarus Iraq Malta Tajikistan
    Canada Iran Malaysia Tunis
    China Japan Nigeria Tanzania
    Algeria Kenya Pakistan Uganda
    Ethiopia Kyrgyzstan Russia U.S.A (*)
    Georgia Kosovo Saudi Arabia Uzbekistan
    Ghana South Korea Sudan Vietnam
    Hong Kong Kazakhstan Singapore Yemen
    Indonesia Libya Senegal  
  • Ticketing Service Fee Chart for Anadolu Jet

    All Flights
    Internet 10 TL
    Call Center & Sales Office 15 TL