Dear Guests,
We continue to move forward confidently on the path to becoming the world’s most influential airline. Turkish Airlines hosted close to 39 million guests in the last year. Our passenger numbers are expected to approach  50 million in 2013. As we enjoy the excitement of that achievement on the one hand, on the other, cognizant of our growing responsibilities, we are also doing our utmost to offer you the highest quality service. Under the leadership of our distinguished Prime Minister, Turkish Airlines is doing everything in its power to enhance Turkey’s increasing power in the international arena and to advance Istanbul’s candidacy for the 2020 Olympic Games and the city of Izmir’s for EXPO 2020.

We have made great and significant strides in the area of service quality in recent years. As an airline that unites the world, we have tried to bring you the warmth and comfort of home on our flights, with a smile as well as through our service, which is thought-out right down to the finest detail. We have gone out of our way to make our guests feel special and to take an interest in each of them individually. These efforts of ours have earned us the title of Best Airline in Europe for two consecutive years. As always, your support and kind favor have been our greatest source of motivation.

We may of course have some shortcomings as we carry out an operation on such a broad scale. The opinions and feedback of you, our valuable passengers, are therefore very important to us during this process of development. You may share your views with us by filling in the customer information form in Skylife magazine, by contacting our call center at 444 0 849, or by clicking on the communication link on our website,  www.turkishairlines.com. Your feedback, which I personally follow closely, is carefully evaluated and becomes our guide for providing you with even better service.

Our continuing innovations in all areas extend to our magazine as well. I hope that you will enjoy our Skylife magazine, which was given a new face last month with new design as well as new content. I would like to bring to your attention here one expression of gratitude in the area of sponsorship and two expressions of congratulations. As you know, we collaborated with world brand Barcelona FC for three years, and that collaboration was extremely beneficial to both parties. I would like to thank them and wish them all success in their endeavors in the coming season. I would also like to congratulate the Galatasaray Club for ending the 2012-2013 season as champions of the Spor Toto Super League, and the Fenerbahçe Club for winning the Ziraat Turkey Cup.

I thank you for choosing Turkish Airlines and wish you a pleasant flight.

Sincerely yours,

Temel Kotil, Ph.D. President & CEO