• Home
  • Travel Information
  • Post-flight

Lost & Found Procedures

Turkish Airlines does not take any responsibility for baggage without tags.

During the check-in process, please do not forget to fill in a name tag and attach it to each piece of your baggage.

 

Lost Baggage :

If your baggage is lost, you should immediately contact airline staff and file a written complaint with the documents below:

  • Flight coupon/ticket
  • Baggage tag
  • Id-card(passport, driving license)

All these documents and information are necessary for creating a PIR (Property Irregularity Report) in order to search for lost baggage in the WorldTracer System. Station offices are responsible for just the first 5 days. If your baggage is not located within the first 5 days; you should complain to the Central Baggage Tracing Department with:

  • PIR (Property Irregularity Report)
  • Baggage tag
  • Flight coupon/ticket
  • Id-card (passport, driving license)
  • Declaration form (for lost baggage's contents' list and prices)

The Central Baggage Tracing Department will then create a file that enables an in-depth investigation for another month. If the baggage is still impossible to locate, they will transfer the file to the Insurance Department for compensation.

Damaged Pilfered Baggage:

If your baggage is damaged or pilfered you should report this immediately to a member of the airline staff and file a written complaint in case of noticeable damage such as where a wheel or handle is broken, the surface material is torn, or there are missing items within, and include;

  • Flight coupon
  • Baggage tag
  • Id-card (passport, driving license)

According to International Regulations, in the case of a damaged/pilfered baggage, passengers have to report the incident within 7 days from the date that the journey is completed.

Late Delivery:

In accordance with International Regulations, in the case of late delivery of a passenger’s baggage, complaints must be filed with in 21 days from the date of delivery.



Lost and Found

Connection:

Central Baggage Tracing Department.

  • Address:
    Atatürk Airport International DepartureTerminal IML3247 Yeşilköy    34149
  • Tel:
    +90 212 444 0 849
  • Fax:
    +90 212 463 23 87
  • E-mail:
    bat@thy.com
     

Istanbul Lost & Found Office (24 hours)

  • Tel:
    +90 212 444 0 849

Click here to check the status of your baggage.

THY A.O. is not responsible for the forgotten objects in aircraft that are under the responsibility of the passenger.