Complaint Resolution Official (CRO)

If you have any difficulties or problems while travelling on Turkish Airlines, you may ask any ground staff or crew member for a Complaint Resolution Official (CRO).
 
Our CRO’s are available during operating hours at all our U.S. and İstanbul airports.CRO hotline for USA and Istanbul calls ;
 

Salah GUNAY, Chicago	1+ (773) 894 7102
İbrahim Ethem GÜNER, Washington	1+ (703) 661 4731
Richard Grimaldi,  New York	1+ (212) 261 0470 ext. 49815
Neslihan Isıdan,  New York	1+ ( 212) 261 0470 ext. 49820
Semra İBRAHİMİ HAMZA,  New York	1+ (212)  261 0470 ext. 49800
Cengiz KARTAL, New York	1+ (718) 751-2603
Mehmet Emin ARIDICI, New York	1+ (718) 244-7760
Zohre ÇAYIR, New York	1+ (718) 751 2604
Cem CIRACI, Los Angeles	1+ (877) 527 6036
Niyir Rahşan ACAR, Chicago	1+ (773) 693 2849 ext. 227
Berna ÇAGIRICI, İstanbul	0800 211 44 00 – 01
Huriye GÜMÜŞSU, İstanbul	0800 211 44 00 – 01
Emel SALMAN, İstanbul	0800 211 44 00 – 01
Erkan İŞSEVER, İstanbul	0800 211 44 00 – 01
Cüneyt Fethi  ŞAHMAN, İstanbul	0800 211 44 00 – 01
Muammer SANCAKLI, İstanbul	0800 211 44 00 – 01
Leyla BAŞOL AKYÜZ, İstanbul	0800 211 44 00 – 01
Haşim Barkın TELSEREN, İstanbul	0800 211 44 00 – 01
Pınar KAYGUSUZ, İstanbul	0800 211 44 00 – 01
Ali HARBİ,  İstanbul	0800 211 44 00 – 01
Serkan SAZAN, İstanbul	0800 211 44 00 – 01
Kadir KÖK, İstanbul	0800 211 44 00 – 01
Maral ÖZODABAŞYAN,  İstanbul	0800 211 44 00 – 01
Yücel BAŞYİĞİT,  İstanbul	0800 211 44 00 – 01
Berkay TÜREL,  İstanbul	0800 211 44 00 – 01
Çetin DEMİRCİOĞLU, İstanbul	0800 211 44 00 – 01

CRO staffs have been specially trained and  are aware of applicable Federal Aviation Administration (FAA), U.S. Department of Transportation (DOT), Air Carrier Access Act (ACAA) and Americans with Disabilities Act (ADA) regulations and legislation.

To get more detailed information, download the Department of Transportation regulations on Non-Discrimination on the Basis of Disability in Air Travel in PDF format.
 
You may get more information on the U.S. Department of Transportation website under www.dot.gov