Expectant Mothers and Passengers with Disability

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  • Expectant Mothers

    • No health report is necessary until the end of the 27th week of pregnancy.
    • The report should be in Turkish or English.
    • Pregnant women expecting one baby can fly with a doctor's report that states that they are fit to fly by air carriage between 28-35 weeks. After that, they are no longer fit to fly even with medical clearance.
    • Pregnant women expecting twins or more can fly with a doctor's report that states that they are fit to fly by air carriage between 28-31 weeks. After that, they are no longer fit to fly even with medical clearance.
    • Medical clearance must be dated maximum 7 days prior to the flight.
    • The doctor’s name and surname, diploma number and signature must be shown clearly on the medical clearance.
  • Passengers With Disability

    We suggest that our passengers arrive in the airports at least 1 hour before domestic flights and 2 hours before international flights so their flight transactions can be completed on time.

    The cabin crew unfortunately cannot help you during the flight in matters related to breathing devices, food, monitoring medication and restroom needs. However, they will assist you on opening of your meal cover and utensils in plastic bags, and on your way to the door and back if you need to use the lavatories.

    Our ill passengers:

    • Ill passengers that have obtained a report from the "There is no obstacle to travel on an aircraft" from the airport physician or other physician that are treating them are permitted to travel on board Turkish Airlines flights. 
    • This report compiled not later than ten days prior to the flight must be written in both Turkish and English languages. 
    • Passengers in need of care during the flights may only fly accompanied by their attendants. 

    Our Visually Impaired and Hearing Impaired Passengers:

    • No medical reports are requested from visually impaired and hearing impaired passengers and they may travel unaccompanied. However, passenger with both visual and hearing impairments must travel attended. 
    • Guide dogs are accepted into the cabin free of charge after their reservations are made. Dogs attending passengers with their disabilities are allowed into the cabin without being placed in a cage. The dogs must be clean, muzzled and they must sit in front of passenger and or under neat the seat. The guide dogs accepted on board must have a valid health certificate, identification, vaccination documentation and other documentation required by the laws of the country that is traveled to. 

    Our passengers with Limited Movement Ability:

    • No reports are requested from passengers with disabilities, however, passengers with disabilities that cannot use the lavatories unattended or those with disabilities that prevent them to exit the aircraft by themselves if needed are not allowed to board the aircraft unattended unless they claim self sufficiency.
    • Reservations must be made at least 24 hours prior to the flights for patient bed requests. You may obtain information for flights departing in less than 24 hours from our reservation units. 
    • A separate check-in counter is found in the Ataturk Airport for our disabled passengers. Disabled passengers are given priority in other airports. 

    Who Isn’t Allowed to Board the Aircraft?

    • Passengers who need to use electrical or pressurized equipment during the flight (Except for oxygen tubes and portable respiratory equipment supplied by Turkish Airlines). However passengers may bring their own portable oxygen concentrators, CPAP machines etc as long as the device is FAA approved and passengers are responsible to have enough battery for the duration of the flight.
    • Passengers who have had asthma attacks before the plane's doors have been closed,
    • Newborn infants who have been born within the last 48 hours,
    • Passengers with contagious diseases during the communicable term of their disease are not allowed to board the aircraft under any circumstances. 
  • Services for travelers with disabilities on USA flights

    Information on safety restrictions.

    In order to load the equipment that belong to disabled passengers and are bigger than standard wheelchair, the size information of the same is submitted to Technical Directorate by the reservation personnel, and if Technical Directorate gives approval, the equipment is admitted. 

    Information on how to obtain assistance.

    Reservations are made through the Call Center, ticket sales offices, and the website. If requested via Reservation 48 hours before the flight, the PRM passengers are provided with companion, transportation and wheelchair services up to aircraft/terminal building free of charge during landing and takeoff. If such requests are made via the Call Center, ticket sales offices, or the website, they are first approved through the Reservation records, and then, the relevant passenger(s) is informed about such services (by phone, the website, ticket sales offices) The contact number is available in the contact section on ticket covers and the website. PRM passengers are advised to arrive 3 hours before at check-in. 

    Turkish Airlines Call Center Number : 1 800 874 8875  

    Information on seating on-board.

    If the passengers make a relevant request in relation to their mobility restrictions (right/left leg fracture, etc.) during the reservation process, their seats are selected and approved accordingly. Seats available to PRM passengers are shown in the aircraft seating plans. Such passengers' seats are selected and finalized before the flight. It is ensured that they can travel on window seats. Although not available in the flights of the Company, the leg rest is special equipment used during the flights of passengers with leg fracture or leg disabilities. Leg rests are not used during takeoff and landing. Additional seats are used for such requests during flights. 

    Information on fitness to fly.

    Admittance of Passengers With Partially or Completely Reduced Mobility. Medical report, waiver and release form are not required for the visually-impaired or hearing-impaired passengers considered as passengers with partially reduced mobility. Such passengers are allowed to travel on their own. Passengers who are both visually-impaired and hearing-impaired and who are considered as passengers with completely reduced mobility are not allowed to travel unaccompanied. 

    The passengers, whose one leg is broken, and who are considered as the passengers with partially reduced mobility (who can move with the crutches in case of emergency or for his own need), are allowed to travel unaccompanied by signing the Release and Waiver of Liability Form. Medical report is not required. However; if such passengers need assistance, then they must travel accompanied. 

    It is required that passengers, whose both legs are broken, or paraplegic passengers who are considered as passengers with completely reduced mobility (Cabin Wheelchair-WCHC), must travel accompanied. Such passengers are allowed to travel unaccompanied after signing Release and Waiver of Liability Form. Medical report is not required. Passengers, who can move up the stairs by walking, who can walk in the cabin and who are carried to/from the aircraft with ramp wheelchairs (Ramp wheelchair-WCHR), are allowed to travel on their own. Medical health report, or Release and Waiver of Liability Form are not required. 

    Passengers, who cannot move up/down the stairs but can walk in the cabin and who are carried to/from the aircraft with step wheelchairs (Step wheelchair-WCHS), are allowed to travel on their own. Medical health report or Release and Waiver of Liability Form are not required. Medical health report is not required for the elderly passengers with partially reduced mobility.

    In the event that such passengers declare that they can meet their personal needs on their own on board the aircraft, they travel with no accompanying persons but in the event that the passengers declare exact the opposite, they travel with an accompanying person. Release and Waiver of Liability Form shall be filled in by the passengers in three copies during check-in.

    One copy shall remain with the boarding personnel, one copy shall remain with the cabin chief, and one copy shall remain with the passengers. Release And Waiver of Liability Form shall not be used for the flights from/to USA.

    Information on assistance dogs.

    For admittance of assistance dogs to the flight, a valid immunization card, identity card and any other documents required as per the applicable rules in destination country must be checked by check-in personnel. If required documents are not available or missing, assistance dogs shall not be admitted to flight.

    Assistance dogs are admitted to cabin free of charge. Assistance dogs are included in quota on pets allowed to be carried in passenger cabin. d. Assistance dogs are allowed in cabin without a cage/case. Assistance dogs must be clean, leashed and muzzled, and must sit on the floor next to their owner's feet. 

    Reservation must be made at least 48 hours prior to time of flight to carry assistance dogs in cabin or cargo compartment, and such reservation must be confirmed. (Assistance dogs may be admitted to flight subject to the approval by station official depending on the occupancy rate even if they do not have a confirmed reservation.) Passengers must be informed at the time of reservation about general rules in relation to carriage of live animals.

    According to local regulations, it is not obligatory to admit animals other than dogs as assistance animals for flights from/to the USA. The authority to make final decision regarding admittance of assistance animals to flight is vested in Complaint Resolution Officer (CRO). 

    Information on oxygen.

    During the flights, it is possible to supply the passengers with oxygen, the amount of which is specified in the medical reports of the passengers traveling by sitting or on stretchers. Moreover; during long flights, the passengers can be supplied with humidifier oxygen upon the demand of doctor. 

    Owing to the fact that medical certified oxygen tubes are available on board the aircraft, the sick passengers are not allowed to use their own oxygen tubes. However; oxygen tubes are allowed to be carried in the cargo compartment as checked baggage after the checks required for making sure that the tube is empty, are performed. Maximum weight of oxygen tubes must be 5 kilograms.

    Medical ZP-100 P/N oxygen tubes used in the fleet can be used for 75-300 minutes. Oxygen flow can be adjusted according to the needs of the passengers. Oxygen, lasts for 75 minutes, when given 8I/min. maximum flow rate, lasts for 300 minutes, when given 2I/min. minimum flow rate. Oxygen tube demands must be stated at least 24 hours before the flight. 

    Respiratory Equipment

    Portable oxygen concentrators (POC), respiratory equipment (respirator, ventilator) and sleep apnea equipment (CPAP) can be carried either with the passengers inside the cabin or in the cargo compartment. Such equipment must necessarily comply with RTCA standards and EMI, must be FAA-approved and their brands must be accepted by the Corporate. 

    (LifeStyle, AirSep Focus, AirSep FreeStyle 5, Delphi RS-00400, DeVilbiss Healthcare iGo, Inogen One, Inogen One G2, Inogen One G3, Inova LabsLifeChoice, Inova Labs LifeChoice Activox, International BiophysicsLifeChoice, Invacare XPO2, InvacareSolo2, Oxlife Independence Oxygen Concentrator, Oxus RS- 00400, Precision Medical EasyPulse, Respironics EverGo, Respironics SimplyGo, SeQual Eclipse and SeQual SAROS Portable Oxygen Concentrator) POC (Portable Oxygen Concentrator) electronic respiratory aids must not be confused with the oxygen tubes. 

    Reservation unit must be informed 48 hours before the flights and the approval of the Technical Directorate must be obtained for the usage demands. Sufficient amount of battery (extra battery which is one and a half times more durable than the flight period) must be supplied taking the flight period into account. 

    Information on how to get to and from the toilet on-board.

    WCHR on board only available on widebody (B777/A330/A340) aircraft. Passengers with congenital physically and/or mentally sick, or the passengers with acquired incapacity for any reason whatsoever, and needing special attention and medical assistance during the flight operation. Evacuation of such passengers in case of any unplanned emergency shall be performed by the cabin crew members after all passengers are evacuated. 

    The ground handling agents shall be responsible for performance of the processes in relation to handing over of sick passengers, pregnant passengers, passengers with reduced mobility, mentally disabled passengers and such kinds of passengers, to the aircraft, and the station managers shall be responsible for adoption of the final decision in respect of ensuring the traveling of such passengers. 

    The cabin crew members are required to ensure the required coordination with the ground personnel during handing over of any passengers with reduced mobility and any passengers with wheelchair to the aircraft, and any irregularities occurred in respect of handing over of such passengers are required to be reported to the Cabin Operation Management through e-form. As per the Company regulations, the station officials shall be responsible for the coordination of required services and equipment (wheelchair, lift, etc.) in respect of carrying the sick passengers and passengers with reduced mobility in Company flights. 

    Sick passengers, or passengers with partially or completely reduced mobility are allowed to stay on board the aircraft during transit waiting periods upon agreement by the related departments. Any information transfer in relation to delays, announcements for in-flight service and connection flights in respect of the hearing impaired passengers shall be performed by the cabin crew visually/in writing. 

    The cabin crew members shall help the sick passengers and passenger with reduced mobility to reach the lavatories, to place their properties and to provide service for food/beverage/passenger comfort materials (opening the lid/bag, etc.), in the cabin during the flight, and the mobility shall be ensured through the in-flight wheelchair. Any seats on the window side shall be allocated for any disabled passengers defined as passengers with reduced mobility. 

    Blunt walking sticks carried by sick or elderly passengers for their personal use shall be taken at the entrance of the aircraft, and shall be kept temporarily in the coatroam, or inside the overhead bins at the aircraft having no coatroom, in order to be given back to the passenger at the end of the flight. The walking sticks may be carried by the passenger at USA flights. Tennis rockets may be carried by the passengers in the cabin under the National Civil Aviation Security Legislation Annex 17. 

    Information on toilets on board.

    It is necessary to obtain information from Structural and Cabin Eng. Mngt. 

    Compensation for mobility equipment.

    The compensation procedures are applied as per the International Rules (Montreal/Warsaw conventions). 

    Information on how to complain.

    There is a CRO (Complaint Resolution Official) in the US arrival/departure stations. The web site includes the CRO list and their contact numbers. The web site also includes the Customer Relations Management contact details for all passenger complaints.

    Information on PRM helpline.

    Turkish Airlines Call Center Number : 1 800 874 8875

  • CRO(Complaint Resolution Official) List

    Boston Şükriye Sinem BOZKURT 00 1 631 639 1123  
    Boston Fatih TURAN 00 1 617 505 7025  
    Boston Mehmet Hanifi YILDIZ 00 1 617 416 1299  
    Chicago Salah GÜNAY 00 1 312 595 0849 49756
    Chicago Niyir Rahşan ACAR 00 1 312 595 0849 49712
    Chicago Şafak Yıldız ALTAN 00 1 312 595 0849 49717
    Houston Aytekin ÖZEL 00 1 713 877 0701 49375
    Houston Yunus Özbek 00 1 713 877 0701  
    Houston Ahmet Sacid ARI 00 1 713 877 0701 49356
    Houston Tolga BAŞARAN 00 1 713 877 0701 49376
    İstanbul Nurcan KANBEROĞLU 00 90 212 463 6527 -
    İstanbul Sevil AKIN 00 90 212 463 6527 -
    İstanbul Pelin Tuğçe ÖKTEM OLUK 00 90 212 463 6527 -
    İstanbul Onur ÖZDEMİR 00 90 212 463 6527 -
    İstanbul Osman Hasan ERYENER 00 90 212 463 6527 -
    İstanbul Esra YILMAZ 00 90 212 463 6527 -
    İstanbul Güzin KAVRAN 00 90 212 463 6527 -
    Los Angeles Özgür AĞCA 00 1 310 408 1336 49956
    Los Angeles Esen OBUZ BİLGİN 00 1 310 640 8989 49908
    Los Angeles Gholamreza Ghandchi TEHRANI 00 1 310 648 4879 49960
    Los Angeles Bahareh Bonnie ATAEI 00 1 310 640 8989 49916
    Los Angeles Anna KOTTWITZ 00 1 310 640 8989 49965
    Los Angeles Setareh Zeinali YAZDI 00 1 310 640 8989 49917
    Los Angeles Baris Murat KUS 00 1 310 640 8989 49919
    Los Angeles Umar CHAUDHRY 00 1 310 640 8989 49965
    Los Angeles Parisa Karimi KELESHTERİ 00 1 310 640 8989 49921
    Los Angeles Elizabeth Celikian 00 1 310 640 8989 49965
    New York Richard GRIMALDI 00 1 212 261 0470 49815
    New York Neslihan ISIDAN 00 1 212 261 0482 -
    New York Semra İbrahimi HAMZA 00 1 212 261 0470 49800
    New York Cengiz KARTAL 00 1 718 751 2603 -
    New York Murat TURHAN 00 1 718 751 2605 -
    New York Berna SOYBAŞ 00 1 212 261 0484 -
    New York Serpil KAHVECİ CECELİ 00 1 212 461 0470 49834
    New York Kemal ALAK 00 1 718 751 2616 49832
    New York Zohre ÇAYIR 00 1 718 751 2604 -
    New York Ajdn ZEKIROVSKI 00 1 718 751 2616 49833
    New York Cüneyt KUN 00 1 718 751 2607 49831
    New York David Rodil ANTIOQUIA 00 1 718 751 2607  -
    New York Md Abidur RAHMAN 00 1 212 2610470 49828
    New York Shaharazad RUPA 00 1 212 2610470 49828
    New York Mindy KAMACHIE 00 1 212 2610470 49828
    New York Fatima ABDULSHAKOOR 00 1 212 2610470 49828
    New York Ebru Bagnaz YALBUZDAG 00 1 212 2610470  49828
    Washington Cihan GÜL 00 1 703 661 4731 -
    Washington Murat ORUÇ 00 1 703 661 4740 49665
    Washington Mustafa Birkan KOREZ 00 1 703 661 4740 49656