Contact us

Feedback Form Customer Contact Center
Phone 444 0 849 / +90 850 333 0 849
Fax +90 212 465 22 63
Address Türk Hava Yolları Müşteri İlişkileri Müdürlüğü B Kapısı
Atatürk Havalimanı 34149 Yeşilköy-İstanbul
You may also contact us through the contact form that can be given by the cabin crew during the flight

Please send your feedback based on the following issues and topics.

Reservation and Ticketing
Reservation, ticket, fare, payment, cancellation, refund, change, schedule change

Website and Online Transactions
Online reservation, ticket, payment, online check-in,mobile transactions, web content

Airport services and flights operations            
Check-in, boarding, flight operations, visa/passport formalities, hotel services,passenger lounges, special services (wheelchair, stretcher eg.)

Cabin and Catering Services
Cabin comfort, Inflight Entertaining System and Products, Catering Services

Baggage irregularities, excess baggage, cabin baggage and forgotten items   
Miles&Smiles Programme
miles and smiles programme, rules and applications