What's New & Announcements
Izmir Adnan Menderes Airport New CIP Lounge...
As the construction of the new domestic terminal is about to be commenced, The Turkish Airlines CIP Lounge of the domestic terminal has been moved into a new location within the TAV Terminal for continuing to service to its dear guests, since 12th of December, 2011. Ticket sales and check-in services are available for all passengers in the new CIP Lounge for the duration of the construction of the new domestic terminal in Izmir Adnan Menderes Airport.
The new CIP Lounge may be reached through a special way in the direction of the arrival floor in TAV International Terminal.
Ethiopian Airlines has joined Star Alliance...
Ethiopian Airlines, one of Africa’s largest and fastest growing carriers, has joined the Star Alliance family. Now you can earn miles as you travel with Ethiopian Airlines, and spend them as you wish!
Don’t let name unconformity damper your pleasure
Dear members,
It is necessary that the name associated with your Miles&Smiles membership matches the one on your flight ticket in order for you to be credited your miles in the most convenient manner.
To change the name associated with your membership please send a scanned copy of your ID alongside your request to milesandsmiles@thy.com or call Customer Services and Bookings (444 0 849).
Please click here for more information.
Share your CIP privileges with fellow travelers
Elite and Elite Plus Card holders, already eligible to provide family members or one guest with Access to CIP lounges, will from now on able to accommodate their fellow travelers with the same amenities in exchange for 4.000 miles. Everyone can enjoy CIP privileges with Miles&Smiles.
Please click here for more information.
CIP Lounge
Four relaxation rooms at the Istanbul Atatürk Airport International CIP Lounge have become available. Turkish Airlines Business Class paid ticket and Elite Plus card holders (who are on a schedule-related wait of between four and seven hours for their departure and destination points, and those on long haul-flights) will be able to take advantage of the CIP Lounge's service.
Elite Plus;
As already known, Miles&Smiles program Elite Plus card holder’s “reservation assurance,” available for reservations completed at least 72 hours before departure for Economy and Comfort cabin, 48 hours before departure in Business Class flights is applicable for the following booking classes: Domestic Flight, Economy Cabin Y-B Class; Domestic Flight, Business Cabin C Class; International Flight, Economy Cabin Y,B,M Class; International Flight, Comfort U Class; and International Flight, Business Cabin C-D Class.
As of November 01, 2011 reservation assurance for Elite Plus members in the above mentioned classes will only be applicable for domestic flights Economy Cabin Y,B Class, Business Cabin C Class and for international flights economy cabin Y Class, Business class C class flights
To the attention of United States Of America Passengers
Free baggage allowance of TK direct Filghts from/to United States Of America destinations (NYC,WAS,LAX,CHI) is applied as 2 pcs. Free baggage allowance for America Interline Travels include other carriers is applied as 1 pcs. For Free Baggage Allowance and Excess Baggage Charges details please click
Don't forget to credit your miles during check-in!
You may also feel the advantage of flying around the world with Miles&Smiles, by crediting your miles immediately. To credit your miles automatically to your account; state your membership number alongside your name and surname during reservation and present your membership card during check-in. Miles&Smiles continues to offer advantages!
Our call centre's new phone line is at your service
Dear Passengers;
In addition to the existing Turkish Airlines' call center number 444 0 849, a new call center number 0 850 333 0 849 was put into service.
These numbers can be used even for beyond Turkey calls as +90 212 444 0 849 and
+90 850 333 0 849.
The most “Elite” gift for your loved ones…
Elite Plus members will be able to nominate 3 individuals of their choice to Elite status against 40.000 bonus miles for each people after April 01,2011. İn this way, while you are enjoying the Elite Plus membership full of opportunities, your 3 closest people will win Elite Card privileges.
Please click here for more information.
Upgrade easily with Comfort Class
As of 22 February 2011, you will be able to upgrade your Economy Class tickets to Comfort Class or Business Class and also Comfort Class tickets to Business Class easily. Please click here for more information.
We are here!
For the operations on your Miles&Smiles card and membership application, we are waiting for you at our desk in Ataturk Airport International Terminal.
You can visit our desk which is located next to the Turkish Airlines check-in counters all week between 07:30-22:30 and enjoy the advantages of Miles&Smiles.
Important Notice about Routes of the Week
Mileage accrual is not permitted from Economy, Business or Comfort Class tickets issued from Routes of the Week promotion which is valid between 01-31 august 2011 and planning to be applied every mothy to different cities.
Attention to the Business Class passengers and Elite, Elite Plus Card holders
Business Class passengers and Elite, Elite plus card holders and Star Alliance Gold holders travelling by Turkish Airlines may require fast track cards which are available from check-in desks of international flights. Fast track cards are enable the passengers to pass faster from passport control counter 30 in İstanbul Ataturk Airport arrival floor.
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