All ticket information is stored electronically in the computer system and an itinerary receipt is given to you at the time of ticketing containing all ticket data. Reservation and payment procedures are all the same as in paper ticket. You can complete your check-in at airport check-in counters by showing your identification card with photo. (Personel identification card, driving licence, passport or marriage certificate)
"Itinerary Receipt", which is given to you at the time of ticketing, is a travel document which confirms all ticket data for both reservation and flight, so you do not need an extra paper ticket for confirmation.
E-ticket has several benefits. An e-ticket can not be lost, forgotten or stolen and enables all ticket procedures to be faster, more practical and safer from reservation to boarding.
Identification Card with photo, driving licence, marriage certifiate or passport may be presented at check-in.
No, e-ticket is different from TOD. Once your e-ticket data is stored in the system, you can go directly to check-in counters. However in case of TOD, first you must purchase your ticket at ticket sales counter and then you can start your check-in issues.
You will receive your "boarding pass" even if the computers are down at the airport. All flight data will be entered manually and your boarding pass will be issued as usual.
Refund rules of e-tickets are the same as paper tickets. Refund application of an e-ticket is easier than the paper ticket. If the paper ticket is lost for which the refund is requested, firstly lost ticket procedure has to be completed for the refund. Refund application for e-ticket is easier because all ticket data is stored in the system and refund will be completed without waiting for "lost ticket" procedure.
All our domestic and international flights are eligible for e-ticketing.
For our e-ticket eligible flights on our web site, for the reservations created between maximum 355 days and minimum 3 hours prior to first flight and provided that you pay the ticket via our web site by EFT-Money order, Turkish Airlines Pay&Fly through partner banks’ “Internet Banking System or by credit card, e-ticket document shall be issued which can also be used as an invoice.
If it is eligible flight for the electronic ticket, you can purchase your ticket by using your credit card by our call center (444 0 849). You will be informed either by sms or email about your electronic ticket.
Within seven days of the last flight date indicated on the ticket, please contact the nearest THY Sales Office to get your e-ticket document containing your electronic ticket information, which serves as a receipt.
All passengers should apply together to check in desk. Personal applications will not be accepted. Please prepare your valid ID card (passport, ID card, Drivers license) and your credit card used for payment.