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Special Service Requests

1. Do You Provide Accommodation Services at Transit Locations to Passengers Who Have Connecting Flights?

Passengers have right to have free hotel accomodation only when there is more than 10 hours (7 or more hours for business class passengers) between two  international connecting flights due to Turkish Airlines’  schedule structure for maximum 2 nights. Both of the connections must be with Turkish Airlines, reservations must be confirmed and transfer flight’s reservation must have done for the first scheduled flight. Hotels will be Turkish Airlines’ corporate hotels that will be provided though “Hotel Desk” office which was located at the arrival floor after customs. Passengers should have checked visa procedures in advance. In the event that they are not granted visas at the transit, Turkish Airlines assumes no responsibility for providing hotel services. For detailed information, please call +90 212 4440849

2. What Type of Services do you Provide Business Class Passengers at the Airport?

Check-in from separate counters, priority in choice of seating, newspapers and magazines, boarding the plane after all other passengers have boarded, special identifying tags for baggage and separate baggage loading, easy check-in at the Istanbul Ataturk Airport Stations, e-mail or fax check-in, special lounge services in Istanbul, Izmir, Ankara, Antalya and fifty three overseas stations.

3. May I Purchase an Extra Seat?

Yes. Passengers may request extra seats. This extra seat will cost the same as the other seat.

4. Do You Provide Ambulance Services?

Yes. Ambulance Services are provided at the boarding point; (departure airport) from the terminal gate to the aircraft and at the destination point, (arrival airport) from the aircraft to the terminal gate.