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Announcements

Announcements published about special cases caused by coronavirus pandemic

Zur Kenntnisnahme für Türkei-Reisende nach Deutschland! Mehr erfahren

Passagiere, die innerhalb von 48 Stunden* vor Ankunft in Deutschland keine negativen PCR-Testergebnisse (Covid-19 Test) vorlegen, können nicht an Bord gelassen werden. Passagiere unter 6 Jahren sind von diesem Verfahren ausgenommen.

Der PCR-Test kann in zertifizierten Zentren, die auf der Website des Ministeriums für Gesundheitswesen der Republik Türkei aufgeführt sind https://hsgm.saglik.gov.tr/tr/haberler/yetkilendirilmis-covi-d-19-tani-laboratuvarlari.html, und an Flughäfen mit Testmöglichkeiten durchgeführt werden. Passagiere, die aufgrund des Tests nicht fliegen können, haben das Recht auf eine kostenlose Umbuchung.

Weitere Informationen zu den länderspezifischen Einreisebeschränkungen finden Sie hier.

*Wir möchten Sie darüber informieren, dass das 48-Stunden-Limit beginnt, wenn der Abstrich gemacht worden ist und nicht der Zeitpunkt, an dem das Testergebnis übermittelt wird.

Evacuation flight information for passengers arriving in/departing from the Russian Federation Learn more

In addition to the citizens of the Russian Federation taking the evacuation flights from the Istanbul Airport, Turkey, citizens of CIS, citizens of Abkhazia and citizens of South Ossetia are permitted to board the flights provided that they present a flight ticket proving that they will continue their journey as transit passengers from the Vnukovo International Airport. Turkish citizens and citizens of other countries can take the evacuation flights departing from the Vnukovo International Airport but citizens of the Russian Federation are not permitted to take the evacuation flights departing from Moscow. 

We wish you safe and healthy flights.

Attention passengers departing from and arriving to the Russian Federation Learn more

In accordance with the decision taken by the official authorities, all flights to and from the Russian Federation between 15.04.2021 and 01.06.2021 have been suspended.

During this time, flights are to be executed mutually twice a week between Russian Federation and Turkey. Visit our flight status page for the latest information about your flight.

Information for passengers with domestic flights regarding partial curfews to be imposed Learn more

Dear Passengers,

Turkish Airlines passengers with tickets for domestic flights will be permitted to travel during the partial curfew starting on April 14, 2021 provided that they submit the flight documents.

Informationen für aus dem Ausland in der Türkei ankommende Passagiere erfahren Sie mehr

Fluggäste, die ab dem 15. März 2021 GMT + 3 in die Türkei einreisen (ausgenommen Transitpassagiere und Passagiere unter 6 Jahren), müssen sich innerhalb von 72 Stunden vor ihrem Abflug in die Türkei hier registrieren:

Die erfolgreiche Registrierung muss per Ausdruck oder Screenshot auf dem Mobilgerät beim Check-in bzw. vor dem Boarding vorgezeigt werden.

Passagiere ab 6 Jahren, die in die Türkei reisen, müssen einen negativen PCR-Test (Nukleinsäure) vorzeigen. Die Probe für den PCR-Test muss innerhalb von 72 Stunden vor dem geplanten Abflug des Passagiers aus dem Herkunftsland entnommen worden sein.

Weitere Informationen finden Sie auf der Seite Länderspezifische Einreisebeschränkungen..

We were awarded APEX Diamond status within the scope of COVID-19 hygiene measures. Learn more 

We have been awarded the Diamond status by APEX Health Safety powered by SimpliFlying for our efforts in ensuring the highest standards of cleanliness and sanitization. You can visit the APEX Health Safety page for detailed information about the assessment, which includes 75 contact points in 10 categories. 

We have meticulously implemented all the measures and innovations developed for our passengers to travel in a healthy and safe manner with the beginning of the pandemic period. We are proud to gain Diamond status in 10 categories and 75 contact points, including contactless check-in processes, social distance application, extra cleaning measures, our hygiene experts, hygiene kits we offer and more. 

Your health and safety will always be at the forefront of us. See you on new travels.

International flights for citizens under the age of 18 and over 65 during the normalization process Learn more

According to instructions issued by the Ministry of Interior, passengers under the age of 18 and over 65 must comply with the following rules on their international flights.

  • Citizens aged 65 and older, who are considered to be at higher risk for Covid-19, must obtain a Travel Permit Document for intercity travel. Children under 18 years of age may travel intercity without a Travel Permit Document, if accompanied by their parent/guardian.
  • Passengers between 12 and 18 years of age may travel intercity if they are accompanied by a parent, first degree relative or guardian. Passengers between 18 and 20 years of age may travel intercity if they are traveling to where their families are. In exceptional cases, they can travel alone if they have a Travel Permit document.
  • Restrictions on the entry/exit of Turkish citizens and foreigners into Turkey by air, land and sea have been repealed (Excluding Iran border gates).
  • Turkish citizens 65 years of age and older are not required to obtain a Travel Permit Document for connecting flights (domestic flights) if they can prove that their flight will continue abroad.
  • ­It is not necessary for Turkish citizens under the age of 18 to be accompanied by their parent/guardian on connecting flights (domestic flights) if they can provide that the flight will continue abroad.
  • ­Our citizens aged 65 and older, and under the age of 18 from abroad will not be required to have a Travel Permit Document or be accompanied by a parent/guardian on connecting flights within Turkey (domestic flights).

For passengers with tickets issued for scheduled domestic and international flights between June 11, 2020 and April 30, 2021 who were/will be unable to board due to COVID-19 Learn more 

Passengers who were unable to board the scheduled Turkish Airlines and AnadoluJet flights between June 11, 2020 and April 30, 2021 because they were not accepted by the destination country and/or have a positive COVID-19 test result and/or unable to board their flights because of the PCR test applied for flights arriving to Turkey, may change their ticket, request a refund, change their ticket to an open ticket, or extend the validity of their ticket.

If the ticket is issued on or before April 30, 2021:

  • The ticket is issued for a scheduled domestic and international Turkish Airlines and AnadoluJet flight (including flights departing Turkey and arriving TRNC) departing Turkey between June 11 and April 30, 2021 (included) but the passenger is not accepted by the destination country and/or is COVID-19 positive/first contact.
  • The passenger departs Turkey, has a connecting international flight and is prevented from flying due to country-specific restrictions or tests requested by the country authorities
  • The passenger is permitted to board the flight even though the obligation to take a PCR test or other tests specified by the authorities of the first point of departure are not fulfilled and the results are not submitted or if the PCR test expired due to stopover, delay and similar reasons and/or if the passenger is not permitted to board the connecting flights at Istanbul Airport (IST), Sabiha Gokcen Airport (SAW) and Ankara Esenboga Airport (ESB) transfer points due to country-specifif restrictions (including TRNC flights)
  • The passenger has a ticket issued before December 28, 2020 for flights to Turkey between December 30, 2020 and April 30, 2021 but ‘s not permitted to board the flight due to the obligation to submit a PCR test result in Turkey.
  • The passenger has a ticket issued for flights and transit flights from/to Turkey for Turkish Airlines and AnadoluJet domestic and international flights (inc. flights to TRNC) between January 14, 2021 (included) and April 30, 2021 (included) but is not able to travel due to vaccination planned by the Ministry of Health and the passenger can submit a proof for this

Ticket change, changing a ticket to an open ticket and refund transactions can be completed once in accordance with the terms and conditions of the flight and regardless of the fare rules.

Change requests

You can change tickets for Turkish Airlines and AnadoluJet flights until May 31, 2021 without a fee, provided that your destination is in the same flight zone and your flight is in the same cabin.

  • For tickets departing from abroad that will be processed at the transfer point: If you perform your transaction at the ticket sales offices in Ankara Airport (ESB), Istanbul Airport (IST) and Sabiha Gökçen Airport (SAW), you can make a one-time free change for the same route and cabin for a later date.
  • For tickets departing from any point in Turkey, issued as connecting flights to abroad, that will be processed at the transfer point due to restrictions on travel: If you perform a transaction at the ticket sales offices in Ankara Airport (ESB), Istanbul Airport (IST) and Sabiha Gökçen Airport (SAW), you can make a one-time free change for the same route and cabin for a later date.
  • The interline flight tickets can be changed without paying an additional fee provided that they are in the same fare class. Fare differences, if applicable, are collected separately. If the interline flights are changed to Turkish Airlines or AnadoluJet flights, a change fee shall not be applied.
  • The passenger has a ticket issued for flights and transit flights from/to Turkey for Turkish Airlines and AnadoluJet domestic and international flights (inc. flights to TRNC) between January 14, 2021 (included) and April 30, 2021 (included) but is not able to travel due to vaccination planned by the Ministry of Health and the passenger can submit a proof for this, the change can be completed regardless of the fare rules.

Refund Requests

You can obtain your refund without paying a fee for individual and group tickets on Turkish Airlines and AnadoluJet flights.

  • Interline flights are included. 
  • To benefit from your refund right, you must be able to document the restriction on travel.
  • Passengers with tickets issued for flights between December 30, 2020 and April 30, 2021 but are not permitted to board the flights are not required to submit a document.
  • Passengers who made an international departure but were not accepted on the connecting flight at the transfer points of Ankara Airport (ESB), Istanbul Airport (IST) and Sabiha Gökçen Airport (SAW), due to the obligation to submit the PCR test or other tests determined by the national authorities: if you failed to submit such tests on time and/or due to country restrictions, you are not entitled to a return.
  • Passengers who made an international departure from Turkey and arriving abroad (including TRNC flights) but are not accepted to the connecting flight at the transfer points of Ankara Airport (ESB), Istanbul Airport (IST) and Sabiha Gökçen Airport (SAW) due to the obligation to submit the PCR test or other tests determined by the country authorities: if you failed to submit such tests on time and/or due to country restrictions, you are not entitled to a return.
  • If passengers of group reservations who cannot travel due to the restrictions specified by countries or being COVID-19 positive, posing a risk or has been in contact with a COVID-19 positive person have a ticket issued for flights from Turkey for domestic and international flights (for Turkish Airlines and AnadoluJet) for January 14, 2021 (included) and later but are not able to travel due to vaccination planned by the Ministry of Health, the change can be completed regardless of the fare rules. These passengers do not have the right to refund.

Refund options

  • You can create a voucher worth 15% more than the ticket price.
  • You can top-up your Miles&Smiles account 100 Miles for every EUR 1 of the ticket price.

Change-to-Open Ticket

You can change your ticket to an open ticket without paying an additional fee.

Extension of the ticket period

You can extend the validity of your ticket until May 31, 2021, without paying an additional fee.

You can perform your ticket change/return transactions by applying to Turkish Airlines sales offices with a document showing the situation that prevents your travel or you can reach us feedback form. Passengers with tickets issued for flights between December 30, 2020 and April 30, 2021 but are not permitted to board the flights are not required to submit a document. You can perform your change-to-open ticket transactions through Turkish Airlines sales offices, the call center, and the agencies from which the ticket was purchased

Additional rights for passengers with tickets issued between March 21, 2020 and December 31, 2021 (included) Learn more

For all Turkish Airlines and AnadoluJet tickets issued or to be issued between March 21, 2020 and December 31, 2021 (included), passengers may change their reservation, change the route or change their ticket to an open ticket under the conditions written below, provided that their flights are cancelled before the first scheduled flight time of the original ticket. (It is not valid for flights arriving to / departing from China.)

Change requests 

Other fare differences that may arise from the change (transaction fee, exchange differences, class, differences arising from date and destination changes, tax differences) are collected from the passenger. For partially flown tickets, the ticket change should be for the same IATA destination.

Change-to-Open Ticket 

You can change your ticket to an open ticket without paying an additional fee. 

Extension of the ticket period 

You can extend the validity of your ticket until March 31, 2022, without paying an additional fee

You can perform your ticket change/return transactions through Turkish Airlines sales offices and the call center. You can perform your change-to-open ticket transactions through Turkish Airlines sales offices, the call center, and the agencies from which the ticket was purchased. 

Last uptade: 05.04.2021

Pakistan PCR Test Application Learn more

As of August 8, 2020, passengers are required to submit a negative COVID-19 PCR test result during check-in for departures from Pakistan. Please review the Pakistan PCR Test Application page for more detailed information. We would kindly like to inform you that passengers failing to submit negative results are not allowed to board the flight. We wish you safe travels!

Last publish date on August, 19 2020

Updates to Turkish Airlines Lounge services Learn more

Due to New Coronavirus (COVID-19) pandemic, we have implemented changes in our Turkish Airlines Lounge services.

Turkish Airlines Lounge Miles&Smiles at Istanbul Airport International Terminal, Turkish Airlines Lounge Domestic at Istanbul Airport Domestic Terminal, Turkish Airlines Lounge Domestic at Ankara Esenboga Airport Domestic Terminal and Turkish Airlines Lounge Washington D.C. at Washington D.C. Dulles International Airport are providing services for our passengers, following the implementation of additional hygiene measures.

Turkish Airlines Lounges in Antalya and Izmir Airports are providing services as of April 1 2021, and Turkish Airlines Lounge in Bodrum is providing service as of April 5, 2021.

Other lounges will remain temporarily closed.

Last update: 06.04.2021