Passagiere, die innerhalb von 48 Stunden* vor Ankunft in Deutschland keine negativen PCR-Testergebnisse (Covid-19 Test) vorlegen, können nicht an Bord gelassen werden. Passagiere unter 6 Jahren sind von diesem Verfahren ausgenommen.
Der PCR-Test kann in zertifizierten Zentren, die auf der Website des Ministeriums für Gesundheitswesen der Republik Türkei aufgeführt sind https://hsgm.saglik.gov.tr/tr/haberler/yetkilendirilmis-covi-d-19-tani-laboratuvarlari.html, und an Flughäfen mit Testmöglichkeiten durchgeführt werden. Passagiere, die aufgrund des Tests nicht fliegen können, haben das Recht auf eine kostenlose Umbuchung.
Weitere Informationen zu den länderspezifischen Einreisebeschränkungen finden Sie hier.
*Wir möchten Sie darüber informieren, dass das 48-Stunden-Limit beginnt, wenn der Abstrich gemacht worden ist und nicht der Zeitpunkt, an dem das Testergebnis übermittelt wird.
In addition to the citizens of the Russian Federation taking the evacuation flights from the Istanbul Airport, Turkey, citizens of CIS, citizens of Abkhazia and citizens of South Ossetia are permitted to board the flights provided that they present a flight ticket proving that they will continue their journey as transit passengers from the Vnukovo International Airport. Turkish citizens and citizens of other countries can take the evacuation flights departing from the Vnukovo International Airport but citizens of the Russian Federation are not permitted to take the evacuation flights departing from Moscow.
We wish you safe and healthy flights.
In accordance with the decision taken by the official authorities, all flights to and from the Russian Federation between 15.04.2021 and 01.06.2021 have been suspended.
During this time, flights are to be executed mutually twice a week between Russian Federation and Turkey. Visit our flight status page for the latest information about your flight.
Dear Passengers,
Turkish Airlines passengers with tickets for domestic flights will be permitted to travel during the partial curfew starting on April 14, 2021 provided that they submit the flight documents.
Fluggäste, die ab dem 15. März 2021 GMT + 3 in die Türkei einreisen (ausgenommen Transitpassagiere und Passagiere unter 6 Jahren), müssen sich innerhalb von 72 Stunden vor ihrem Abflug in die Türkei hier registrieren:
Die erfolgreiche Registrierung muss per Ausdruck oder Screenshot auf dem Mobilgerät beim Check-in bzw. vor dem Boarding vorgezeigt werden.
Passagiere ab 6 Jahren, die in die Türkei reisen, müssen einen negativen PCR-Test (Nukleinsäure) vorzeigen. Die Probe für den PCR-Test muss innerhalb von 72 Stunden vor dem geplanten Abflug des Passagiers aus dem Herkunftsland entnommen worden sein.
Weitere Informationen finden Sie auf der Seite Länderspezifische Einreisebeschränkungen..
We have been awarded the Diamond status by APEX Health Safety powered by SimpliFlying for our efforts in ensuring the highest standards of cleanliness and sanitization. You can visit the APEX Health Safety page for detailed information about the assessment, which includes 75 contact points in 10 categories.
We have meticulously implemented all the measures and innovations developed for our passengers to travel in a healthy and safe manner with the beginning of the pandemic period. We are proud to gain Diamond status in 10 categories and 75 contact points, including contactless check-in processes, social distance application, extra cleaning measures, our hygiene experts, hygiene kits we offer and more.
Your health and safety will always be at the forefront of us. See you on new travels.
According to instructions issued by the Ministry of Interior, passengers under the age of 18 and over 65 must comply with the following rules on their international flights.
Passengers who were unable to board the scheduled Turkish Airlines and AnadoluJet flights between June 11, 2020 and April 30, 2021 because they were not accepted by the destination country and/or have a positive COVID-19 test result and/or unable to board their flights because of the PCR test applied for flights arriving to Turkey, may change their ticket, request a refund, change their ticket to an open ticket, or extend the validity of their ticket.
If the ticket is issued on or before April 30, 2021:
Ticket change, changing a ticket to an open ticket and refund transactions can be completed once in accordance with the terms and conditions of the flight and regardless of the fare rules.
Change requests
You can change tickets for Turkish Airlines and AnadoluJet flights until May 31, 2021 without a fee, provided that your destination is in the same flight zone and your flight is in the same cabin.
Refund Requests
You can obtain your refund without paying a fee for individual and group tickets on Turkish Airlines and AnadoluJet flights.
Refund options
Change-to-Open Ticket
You can change your ticket to an open ticket without paying an additional fee.
Extension of the ticket period
You can extend the validity of your ticket until May 31, 2021, without paying an additional fee.
You can perform your ticket change/return transactions by applying to Turkish Airlines sales offices with a document showing the situation that prevents your travel or you can reach us feedback form. Passengers with tickets issued for flights between December 30, 2020 and April 30, 2021 but are not permitted to board the flights are not required to submit a document. You can perform your change-to-open ticket transactions through Turkish Airlines sales offices, the call center, and the agencies from which the ticket was purchased
For all Turkish Airlines and AnadoluJet tickets issued or to be issued between March 21, 2020 and December 31, 2021 (included), passengers may change their reservation, change the route or change their ticket to an open ticket under the conditions written below, provided that their flights are cancelled before the first scheduled flight time of the original ticket. (It is not valid for flights arriving to / departing from China.)
Change requests
Other fare differences that may arise from the change (transaction fee, exchange differences, class, differences arising from date and destination changes, tax differences) are collected from the passenger. For partially flown tickets, the ticket change should be for the same IATA destination.
Change-to-Open Ticket
You can change your ticket to an open ticket without paying an additional fee.
Extension of the ticket period
You can extend the validity of your ticket until March 31, 2022, without paying an additional fee
You can perform your ticket change/return transactions through Turkish Airlines sales offices and the call center. You can perform your change-to-open ticket transactions through Turkish Airlines sales offices, the call center, and the agencies from which the ticket was purchased.
Last uptade: 05.04.2021
As of August 8, 2020, passengers are required to submit a negative COVID-19 PCR test result during check-in for departures from Pakistan. Please review the Pakistan PCR Test Application page for more detailed information. We would kindly like to inform you that passengers failing to submit negative results are not allowed to board the flight. We wish you safe travels!
Last publish date on August, 19 2020
Due to New Coronavirus (COVID-19) pandemic, we have implemented changes in our Turkish Airlines Lounge services.
Turkish Airlines Lounge Miles&Smiles at Istanbul Airport International Terminal, Turkish Airlines Lounge Domestic at Istanbul Airport Domestic Terminal, Turkish Airlines Lounge Domestic at Ankara Esenboga Airport Domestic Terminal and Turkish Airlines Lounge Washington D.C. at Washington D.C. Dulles International Airport are providing services for our passengers, following the implementation of additional hygiene measures.
Turkish Airlines Lounges in Antalya and Izmir Airports are providing services as of April 1 2021, and Turkish Airlines Lounge in Bodrum is providing service as of April 5, 2021.
Other lounges will remain temporarily closed.
Last update: 06.04.2021