Internet Connection

You can continue to work and stay connected to world by using the high-speed wireless internet connection that we offer on an increasing number of international and domestic flights operated by more than 300 aircraft increasing gradually in our fleet.

You can use even high-bandwidth required applications on your laptops, tablets and smartphones with the broadband wireless internet connection.

On International Flights,

We offer complimentary internet service to our Business Class passengers and Miles&Smiles program members. Our passengers are able to complete their Miles&Smiles program membership before their flight or via the form on the internet login page and enjoy limitless messaging. Paid and complimentary internet passes may vary on the flight time and the aircraft type.

We also offer paid passes for our passengers who consumed their complimentary quota or without Miles&Smiles membership. Internet passes can only be purchased during the flight.

On Domestic Flights,

We offer complimentary messaging service to our Business Class passengers and Miles&Smiles program members. Passengers without Miles&Smiles membership may also purchase paid passes. All taxes included in the rate. Internet passes can only be purchased during the flight.

Our passengers can access the help video, which includes the steps to connect to the internet service, on the PLANET in-flight entertainment platform during the flight.

Connectivity Limitations

• Possible Interruptions: Connectivity may be affected by weather conditions, satellite transitions, or flying outside the coverage areas (such as polar regions or restricted airspaces).
• Regulatory Restrictions: Some countries’ regulations may prevent Airlines from offering connectivity in their airspace or allow airlines to offer Wi-Fi only at cruising altitudes above 10,000 feet.

Wi-Fi Experience

• Speed and Performance: In-flight Wi-Fi performance differs from ground-based networks. Factors such as the number of connected users, weather conditions and satellite bandwidth may impact connectivity.

Coverage and Support

• Wi-Fi coverage may vary depending on the flight route and aircraft type.
• If you experience any connectivity issues or require assistance, please do not hesitate to contact our cabin crew.

We wish you pleasant flights!

Power supply

You can charge your personal electronic devices using the universal power outlets and USB ports on our aircraft.

Universal power supplies are available in all classes on our A330 and B777 aircraft and only in Business Class for the rest of our fleet. Our fleet also offers charging via Type-A and Type-C USB outlets on the seatback screens.