Wearing a mask at the airport, while boarding and during the flight is mandatory. You can only wear a medical mask (masks with one-way valves or vents are not allowed). As single-use surgical masks must be changed every four hours, you are advised to bring enough masks for the duration of your travel.
Masks should not be worn by infants (0-2 years of age) due to the risk of suffocation. Children younger than 6 years of age may not wear masks.
At this time, our practices have not changed: Transactions are made according to the passenger declaration. If necessary, a doctor's official approval for travel via plane will be requested.
Passengers are accepted according to the existing rules.
Pets are accepted on our domestic flights in accordance with our current procedures. As long as there are no country restrictions on international flights, the normal process continues.
These passengers will be expected to submit a doctor’s official report attesting to their condition (heart diease, respiratory problems, asthma, autism, etc). These passengers will be permitted to wear a visor rather than a mask.
All passengers are required to wear a mask during the flight, except for passengers with special conditions. Masks with one-way valves or vents are not allowed. Passengers can use a visor in addition to a mask.
Passengers may travel on a stretcher in accordance with our current procedures. These passengers must submit a doctor’s official report attesting to their condition, issued in Turkish or English, a maximum of 10 days before the flight. The report should also state that the passenger can travel by plane.
It is recommended that you arrive at the terminal three hours before your domestic and international flights, taking into account the additional time requirements that may arise due to enhanced measures in the terminal processes.
Istanbul Airport provides 100% fresh air circulation throughout the terminal; clean air flow is regularly checked throughout the terminal.
There are vending machines for hygiene products located within Istanbul Airport. In areas where there is direct contact with the passengers (information points, shopping areas, exchange offices, etc.), isolation is provided with protective panels.
Domestic Private Lounge at Trabzon Airport, You can benefit from our Domestic Private Lounge at Istanbul Airport Domestic Terminal, Lounge Miles&Smiles and Lounge Business at Istanbul Airport International Terminal, Domestic Private Lounge at Ankara Esenboga Airport, Domestic Private Lounge at Izmir Adnan Menderes Airport, Domestic and International Private Lounges at Antalya Airport, Domestic Private Lounge at Bodrum-Milas Airport, Domestic Private Lounge at Adana Şakirpaşa Airport, Domestic Private Lounge at Hatay, Domestic Private Lounge at Kayseri Airport services. Rize Airport and Gaziantep Airport Domestic Private Lounges will soon provide services with the completion of the renovation works.
Our worldwide lounges; Bangkok, Washington, Miami, Moscow, and Nairobi are available. The New York Lounge will be opened soon.
One piece of cabin baggage per passenger not to exceed 8 kg in the Economy Class and two pieces of cabin baggage per passenger up to 8 kg and not to exceed 16 kg in total in the Business Class, one personal item per passenger are permitted for both cabin classes.
By obtaining a mobile boarding pass via our mobile applications or having your boarding pass printed at the counter, you can proceed to the gate contact-free. In addition, check-in kiosks have been enhanced: scanning the barcode (on the back of your TR ID card) via the laser reader on the kiosk device enables automatic contactless check-in. The kiosk device will also print your boarding card and seat assignment.
You can carry it as a personal item in maximum size of 40x30x15 cm or as hand luggage in a weight of 8 kg and not exceeding 23x40x55 cm.
At the check-in kiosks, distance lines have been placed to maintain physical distance. Protective panes are placed above the check-in kiosks to ensure safe service distance between you and our staff.
One piece of cabin baggage per passenger not to exceed 55x40x23 in size and 8 kg in weight and one personal item as bag per passenger not to exceed 40x30x15 in size can be taken on board in the Economy Class. Business Class passengers may carry two cabin bags if the bag sizes and weights do not exceed 55x40x23 and 8 kg (16 kg in total) and one personal item as bag per passenger, not to exceed 40x30x15 in size can be taken on board.
You can tag and send your own baggage by having your QR code on your mobile boarding pass scanned at the Self Bag Drop check-in area at Istanbul Airport.
The guidelines on bringing liquids onboard are the same. In accordance with civil aviation regulations, passengers are not permitted to carry disinfectants and colognes over 100 ml into the aircraft cabin. As the cabin crew provides hand sanitizer, we kindly request that passengers refrain from bringing hand sanitizer or similar liquids.
Because of additional time requirements due to enhanced safety measures, our check-in closing times are 15 minutes earlier and check-in operations will be closed 60 minutes before the scheduled departure time on domestic flights and 75 minutes before the international flights.
It is recommended to be at the boarding gate one hour before departure for domestic flights, and two hours before departure for international flights.
Changes to these processes and procedures will be announced on our official communication channels.
In accordance with the liquid restrictions, disinfectants and colognes over 100 ml are not permitted in the cabin. As the cabin crew provides hand sanitizer, we kindly request that passengers refrain from bringing hand sanitizer or similar liquids.
There are no restrictions under the DGCA. However, we kindly request that passengers in the same row do not take off their masks at the same time. We also request that passengers be considerate of others with regard to wearing their masks.
As long as the medication is in compliance with the list of drugs and medical supplies allowed on board with the passenger, medication can be taken into the aircraft.
Small instruments like guitars, saz etc. where the total dimensions including their boxes/bags that do not exceed 118 cm (width+length+height) can be carried as cabin baggage. You can carry your cello in the cabin for a fee and please remember that the width, length and height (including the case) should not exceed 140x42x25 cm and weight should not be more than 75 kg.
Please note that you are required to make a reservation for your cello at least 48 hours before your flight.
Bags for infant passengers and children and bags for passengers who need medical care can be taken into the cabin provided that the dimensions are suitable. In this case, the dimensions of the personel items should be 40x30x15 cm.
If the flight crew determines that a passenger exhibits symptoms of COVID-19 during the flight, the passengers sitting in the same row and in the front and rear rows are contacted by the Ministry of Health, regardless of the afflicted passenger’s test results. The quarantine process is then initiated. This policy applies only to Türkiye; other countries follow the decisions of their own health authorities.
It is mandatory to wear a mask when entering the terminal. During the flight, a hygiene kit that includes a mask and disinfectant wipes is distributed.
During the flight, the air inside the cabin is constantly cleaned with hospital-grade High Efficiency Particulate Air Filter (HEPA) systems. With this filtering system, the air in the cabin is renewed every three minutes with hospital-standard HEPA filter systems. This applies to all our aircraft. HEPA filters (High Efficiency Particulate Air Filter) are a filtering system that can remove 99.97% of airborne particles (up to 0.3 microns) from the air. The systems in our aircraft transfer the fresh air from the cabin ceiling to the cabin, pull it from the bottom section, and send it to the HEPA filters and outside. Thus, the air inside the cabin does not circulate horizontally between the seats.
Cabin crews’ temperatures are measured before each flight, and masks and glasses, gloves and personal protective equipment are provided, depending on the flight status, for their use during flights.
If passengers show symptoms of the virus during the flight, they and their traveling companions are moved to reserved isolation seats.
Cabin crews are provided with masks, gloves, and personal protective equipment according to flight status for use in flights. Cabin crews change their surgical masks every four hours.
There are hygiene specialists in our aircraft. The hygiene specialist cabin crews are responsible for the implementation of all hygiene and social distance measures inside the cabin and for the delivery of hygiene and health products to the passengers.
After each flight, all contact points in our aircraft including tray tables, armrests, belts, screens, controllers, overhead bins, air vents, reading lamps, side panels, windows, lavatories, partitions, magazine racks, decorative panels and cabinets are thoroughly disinfected by special teams. Our aircraft are disinfected once again by a two-stage special disinfection procedure upon their arrival at our hub, and made ready for their next flight.
The cabin crews are responsible for the implementation of all hygiene and social distance measures inside the cabin. Also, there are hygiene specialists at each aircraft responsible for the implementation of hygiene measures and the delivery of hygiene and health products to the passengers. During the flight, routine cleaning checks of the toilets are carried out and disinfected regularly by the cabin crew.
During the pandemic, the seats and seating arrangements on our aircraft will not change.
If an incident occurs, the cabin crews will take the necessary actions depending on the situation. For this reason, we cannot change the seats as part of the hygiene measures we take. Taking the operational conditions into consideration, a seat change request will be made if there is a need.
It has been determined that the risk of in-flight contamination is low due to factors such as the flow direction of the in-flight ventilation systems, the HEPA filters used in ventilation systems, the use of masks for all our passengers, and the backrests that form a physical barrier. The verticalness of HEPA filters prevents possible particle spread. For this reason, national and international authorities do not consider an empty seat an imperative. Also, considering operational flight costs, leaving the middle seat empty will increase ticket prices. However, depending on availability, care is taken to ensure that passengers do not sit side-by-side.
Yes, the in-flight entertainment system will be available for both domestic and international flights.
The screens and remotes are sanitized with special disinfectants and color-coded microfiber cloths.
Informational videos about the COVID-19 pandemic, prepared in collaboration with the Ministry of Health, are available. The video content includes general information about the virus, how the virus spreads, its symptoms and what to do if these symptoms occur, virus protection methods, travel history, and how to most effectively wash hands.
Hygiene kits are offered to all passengers to support the personal hygiene.
Products in the hygiene set include:
The bag in the front seat pocket can be used for all waste.
The pillow service is available on all flights and to Business and Economy Class passengers.
All textile products are washed at professional facilities in high temperatures with allergen-free special chemicals approved by the authorities, and packed by automatic packaging machines.
Products that are available for multiple use, including newspapers and magazines, have been temporarily removed to prevent them being contaminated by an infected person. You can use the PressReader app as an alternative.
Denon earphones for Business Class passengers and headphones for Economy Class passengers are available on transoceanic flights. Philips earphones for Business Class passengers and disposable headphones for Economy Class passengers are available on other international flights. Headphones are not available for domestic flights.
All lavatories have special hand sanitizers.
Safety cards cannot be removed from the aircraft for operational reasons. They are made from special PVC-produced raw materials and, therefore, are not disposable. Like other contact points, they are also disinfected.
We provide hot towel service on our international flights.
On long-haul flights lasting more than 8 hours, slippers will continue to be available in Business and Economy Class.
Passengers traveling in Business Class and Economy Class cabins on long-distance flights over 8 hours and flights over 5 hours* are provided with a travel kit.
*Amenity kit service may not be available to Business Class passengers on some medium-haul flights depending on the arrival and flight time.
Child passengers on long-distance flights over 8 hours and flights over 5 hours* are provided with a kids’ travel kit and a toy.
*Amenity kit service may not be available on some flights depending on the arrival and flight time.
We provide catering service on all of our flights.
The new catering concept (except for Business Class passengers on transatlantic flights) has been implemented to protect the health of passengers and crews at the maximum level and to minimize additional contact with the food.
The new catering concept has been implemented to protect the health of passengers and crews at the maximum level and to minimize contact between cabin crew and passengers.
Catering is produced in hygienic kitchens in accordance with protocols and criteria published by the Ministry of Health.
In accordance with the recommendation of the Ministry of Health Science Board, passengers sitting in the same row should not remove their masks simultaneously. Therefore, we kindly request our passengers not to eat and drink at the same time with the passengers in the same row.
We offer tea and coffee to Business and Economy Class passengers on international flights. In accordance with the hygiene measures taken, tea and coffee are not offered at this time to Economy Class passengers on domestic flights.
Alcohol is served to Economy and Business Class passengers on international flights over 2 hours and 15 minutes and to Business Class passengers on transatlantic flights.
Distribution of menu card is continued for all Business Class passengers and for Economy Class passengers on transatlantic flights.
Passengers can order special meals on international flights: Diabetic meal (DBML), Gluten-free meal (GFML), Hindu Non-Vegetarian (HNML), Kosher meal (KSML), Vegetarian Jain Meal (VJML), Vegan Meal (VGML), Baby Meal (BBML) and Child Meal (CHML). Please visit the Special Meal Service page for more information.
Yes, it will be.
Catering will be different for Business and Economy Class passengers.
The menu content will differ according to the food and breakfast service. We offer a warm meal (with options and from the menu) and snacks (Pringles, cake and sandwich) for Business Class passengers on transatlantic flights and snacks (taco, fruit juice and water) for Economy Class passengers on transatlantic flights.
Flying chefs are ready to serve Business Class passengers on transatlantic flights.
Baby food is available on our flights.
There is hot water supply for infant passengers.
The content of catering for Business Class passengers on international flights includes a warm meal (with options and from the menu) and snacks (cake and sandwich) depending on the flight duration. The content of catering for Economy Class passengers on international flights includes a warm meal (with options) and snacks (cake and sandwich) depending on the flight duration. Cold meal/breakfast is served to Business Class passengers on international flights less than 2 hours and cold meal/breakfast in a box is served to Economy Class passengers on international flights less than 2 hours and 15 minutes.
Hot towel service is available on international flights.
Celebration cake service is back again and you can visit this page for all the details.
Welcome Drink" is served to Business Class passengers on international flights.
At Istanbul Airport, distance markers have been placed on floors around the baggage claim conveyer belts to reduce physical contact.
The X-ray devices and baskets are disinfected regularly by IGA. However, there is no application at this time during the baggage delivery.
Quarantine measures and travel restrictions are determined by the official authorities of each country and are updated frequently. Please visit the Travel Restrictions Applied by Countries page for the most up-to-date information.
The Polymerase Chain Reaction (PCR) test indicates whether the virus is present in a person’s body and how the body responds to the infection.
Some countries have made it mandatory for passengers to have had a PCR test in order to enter that country. Please visit the Travel Rules of Countries page for more details regarding the policies.
PCR test requirements are determined by the official authorities of the countries of origin and destination. For information about passport, visa and health requirements of the country of destination, please visit the Travel Rules of Countries page.
You can take a PCR test at the certified centers of the Ministry of Health (see the COVID-19 page). Tests are also performed at health centers in major airports such as Istanbul Airport, Sabiha Gökçen, Ankara, Antalya, İzmir Adnan Menderes, and the Bodrum, Adana, Malatya and Trabzon airports. As there may be delays, we advise you to take precautions beforehand.
Passengers should bring documents related to their departure, including tickets, invitations, education certificates, petitions, etc., to the relevant provincial health directorate. The application must include proof, such as a receipt or transaction document, that the examination fee has been deposited to the specified account number.
The results are provided as printouts in the center where the PCR test was performed. Results can also be viewed in in Turkish and in English by entering the last four digits of the passport number and barcode number via e-mail or via e-Nabız. Results can be printed in two languages.
All passengers over 12 years of age arriving to Türkiye from abroad are required to have taken a PCR test with a negative result with the sample given within 72 hours prior to their scheduled flight departure. Digital test results are accepted. The tests can be in any language. Seamen, truck drivers and passengers who can submit a death report for a funeral are exempt from this application.
Passengers who tested positive or who have been in contact with someone who has tested positive for COVID-19 have a free changing right.
Transit passengers arriving to Türkiye from abroad are not required to submit a PCR test in Türkiye however they are advised to review the flight restrictions applied by the destination country.
It may vary depending on the location of the test center at the airport. Please contact the airport for more information.
The PCR test center is located on the arrivals floor of Istanbul Airport
If the center is not busy, you can get your result in 2 to 7 hours.
All passengers departing from Istanbul Airport and submitting their travels documents can have a PCR test performed and the test is subject to a fee.
The transfer area of the Istanbul airport does not have a test center.
As of midnight December 30, 2020, passengers arriving to Türkiye are required to have taken a PCR test with a negative result with the sample given within 72 hours prior to their scheduled flight departure in the country of departure, and the test result should be submitted during check-in. Passengers of 6 years and younger are not required to submit a PCR test result. Please visit the Terms and Conditions page for domestic flights.
Passengers of 6 years and younger are not required to submit a PCR test result. Please visit the Terms and Conditions page for travel restrictions for Türkiye.
If you are not permitted to board the flight because you did not submit a PCR test result, please review the announcements page for ticket change rights or refund transactions.
If you are not permitted to board the flight because you failed to submit a PCR test result due to a problem caused by Turkish Airlines, please review the announcements page for ticket change rights or refund transactions.
If the passengers provide proof about this situation, the refund and change request will be evaluated by the relevant departments and the passengers will be informed.