Due to New Coronavirus (COVID-19) pandemic, we have implemented changes in our Turkish Airlines Lounge services.
Turkish Airlines Lounge Miles&Smiles at Istanbul Airport International Terminal, Turkish Airlines Lounge Domestic at Istanbul Airport Domestic Terminal, Turkish Airlines Lounge Domestic at Ankara Esenboga Airport Domestic Terminal, Turkish Airlines Lounge at Izmir Adnan Menderes Airport Domestic and International Terminal, Turkish Airlines Lounge at Antalya Airport Domestic and International Terminal, Turkish Airlines Lounge at Bodrum-Milas Airport Domestic Terminal, Turkish Airlines Lounge at Moscow Vnukovo Airport International Terminal, Turkish Airlines Lounge at Miami International Airport International Terminal, Turkish Airlines Lounge at Nairobi Jomo Kenyatta International Airport, Turkish Airlines Lounge at Bangkok Suvarnabhumi International Airport International Terminal and Turkish Airlines Lounge Washington D.C. at Washington D.C. Dulles International Airport are providing services for our passengers, following the implementation of additional hygiene measures.
Other lounges will remain temporarily closed.
Last update: 23.12.2021
Passengers who were unable to board the scheduled Turkish Airlines and AnadoluJet flights between June 11, 2020 and May 31, 2022 because they were not accepted by the destination country and/or have a positive COVID-19 test result and/or unable to board their flights because of the PCR test applied for flights arriving to Türkiye, may change their ticket, request a refund, change their ticket to an open ticket, or extend the validity of their ticket.
If the ticket is issued on or before May 31, 2022:
Ticket change, changing a ticket to an open ticket and refund transactions can be completed once in accordance with the terms and conditions of the flight and regardless of the fare rules.
Change requests
You can change tickets for Turkish Airlines and AnadoluJet flights until June 30, 2022 (including) without a fee, provided that your destination is in the same flight zone and your flight is in the same cabin.
Refund Requests
You can obtain your refund without paying a fee for individual and group tickets on Turkish Airlines and AnadoluJet flights.
Change-to-Open Ticket
You can change your ticket to an open ticket without paying an additional fee.
Extension of the ticket period
You can extend the validity of your ticket until June 30, 2022 (including), without paying an additional fee.
You can perform your ticket change/return transactions by applying to Turkish Airlines sales offices with a document showing the situation that prevents your travel or you can reach us feedback form. You can perform your change-to-open ticket transactions through Turkish Airlines sales offices, the call center, and the agencies from which the ticket was purchased.
Last update: 09.05.2022
For all Turkish Airlines and AnadoluJet tickets issued or to be issued between March 21, 2020 and May 31, 2022 (included), passengers may change their reservation, change the route or change their ticket to an open ticket under the conditions written below, provided that their reservations are cancelled before the first scheduled flight time of the original ticket. (It is not valid for flights arriving to / departing from China.)
Changing of group reservations at international sales points are performed if the tickets are paid from March 21, 2020 or will be paid until May 31, 2022 (inclusive), the warranty for MCO are received or will be received. The ticket changes are performed within the scope of the current fare rules regardless of the existing penalty fees.
Changing of group reservations at domestic sales points (including TRNC) are performed if the tickets are paid from March 21, 2020 or will be paid until May 31, 2022 (inclusive), the warranty for MCO are received or will be received. The ticket changes are performed within the scope of the current fare rules regardless of the existing penalty fees provided that the transaction is performed minimum 7 (seven) days before the first flight listed in the PNR. In other cases, the transactions are performed in accordance with the regional EMD/MCO regulations. The same fare price is not guaranteed for the new travel date.
Within the scope of this publication, the right to change without punition for domestic travels (including Ercam and Hopa) will be valid for sales and tickets made until December 31, 2021. However the original fees rules will be applied for sales for all domestic flights after 01 January 2022. In accordance with the fare rules, ExtraFly package tickets can be changed without any penalties until 12 hours before the departure and PrimeFly package tickets can be changed without any penalties until 1 hour before the departure.
Change requests
Other fare differences that may arise from the change (transaction fee, exchange differences, class, differences arising from date and destination changes, tax differences) are collected from the passenger. For partially flown tickets, the ticket change should be for the same IATA destination.
Within the scope of additional rights for travel periods determined regarding ticket change (for flights to be made until July 31, 2022), due to pandemic conditions, our passengers are entitled to a full refund without any deductions if our partner cannot provide a flight to the passenger’s destination or if the alternative destinations offered are not suitable for the passenger.
Other refund and cancellation requests shall be made in accordance with the valid fare rules and refunds for these requests are handled under the related terms and conditions.
Change-to-Open Ticket
You can change your ticket to an open ticket without paying an additional fee provided that your flight is cancelled before the scheduled flight time. Fare differences that may arise from the change (transaction fee, exchange differences, class, differences arising from date and destination changes, tax differences) are collected from the passenger.
Extension of the ticket period
You can extend the validity of your ticket until July 31, 2022, without paying an additional fee
You can perform your ticket change/return transactions through Turkish Airlines sales offices and the call center. You can perform your change-to-open ticket transactions through Turkish Airlines sales offices, the call center, and the agencies from which the ticket was purchased.
Last Update: 21.03.2022