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Before the flight

Contactless services

  • You can carry out your no-contact check-in and automated baggage check-in procedures at our counters without exchanging your passport or ID card.
  • Always maintain social distance at the areas such as passport control points and boarding areas. Please comply with all Instructions of the personnel in these areas.

Hygiene measures

  • Wear your mask all the time during your trip. When you remove your mask for security control, you can keep it in a sealed bag.
  • Do not hold the objects you carry such as passports, tickets and pens close to your mouth.
  • Don't forget to wash your hands frequently with soap for at least 20 seconds.
  • Avoid touching your face and mouth with your hands.
  • At the airport, if you feel unwell or have symptoms, inform the authorities for your and other passengers’ health.