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FARE RULES

Turkish Airlines superior service ensures you enjoy an unrivaled flight experience. Read the fare rules for your ticket to find out what you are entitled to and make even more of your flight. On this page, you can find detailed information about refund/cancelation, reissue and discount rules.

TURKISH AIRLINES DOMESTIC FARE RULES

Economy Promotion

Economy Promotion fare rules
Baggage Allowance
15 kg (10 kg for infants)
VIP Use
Passengers who are not Miles&Smiles Members Use of VIP facilities is not available for passengers who are not Miles&Smiles members. Click here to become a Miles&Smiles member.
Miles&Smiles and Star Alliance Gold Card Members

Elite, and Elite Plus cardholders and Star Alliance member airlines Gold Card holders may enter with 1 guest.

Special Discounts. Passengers who have purchased a discounted ticket must present documents showing they are entitled to the discount. Student Not applicable in promotions.
Infant Aged 0-2 On all domestic flights infants who are below 2 years of age as of the date of travel may travel for the following fees without reserving a seat: Economy Class direct flights - TRY 34, Economy class flights with transfers - TRY 39 fixed. Child discount is applied for infants with a reserved seat.
Child Aged 2-12 Not applicable in promotions.
Military Not applicable in promotions.
Disabled
Not applicable in promotions.
Accompanied Disabled Not applicable in promotions.
Disabled, Veteran Not applicable in promotions.
Accompanied Disabled Veteran Not applicable in promotions.
Ticketing (optional ) process
Depending on remaining time to your flight, there is a maximum of 24 hours to buy a ticket. Ticketing is immediately applied to the F promotion fare class.
Date/Route Change
Changes to reservations or routes are not available.
Cancelations/Refunds
Cancelations/refunds will not be processed, only collected taxes will be refunded (the ticketing service charge and fuel duty are not included in refunded taxes)
No-Show
Cancelations/refunds will not be processed, only airport taxes will be refunded (the ticketing service charge and fuel duty are not included in refunded taxes)

Economy Flexible

Economy Flex fare rules
Baggage Allowance for Adults
20 kg (10 kg for infants)
VIP Use
Passengers who are not Miles&Smiles Members Use of VIP facilities is not available for passengers who are not Miles&Smiles members. To become a Miles&Smiles member,click here.
Miles&Smiles and Star Alliance Gold Card Members

Elite, and Elite Plus cardholders and Star Alliance member airlines Gold Card holders may enter with 1 guest

Special Discounts. Passengers who have purchased a discounted ticket must present documents showing they are entitled to the discount. Student 20% student discount is applied.
Provided that they submit their documents when required, students between the ages of 13-25 (who have not reached their 26th birthday) will have 10% discount in classes L, T and 15% discount in classes Q, E, S, H, M, B, J, K, D, C on their Northern Cyprus flights. Student discount will not be applied for V, U, G, O, P, W promotion classes.
Infant Aged 0-2 On all domestic flights infants who are below 2 years of age as of the date of travel may travel for the following fees without reserving a seat: Economy Class direct flights - 34TL, Economy Class flights with transfers - 39TL fixed. Child discount is applied for infants with a reserved seat.
Child passenger (2-12 years old) Child passenger 10% discount on fare classes L, T. Child passenger 15% discount for fare classes Q, E, S, H, M, B.
Military Military 10% discount for fare classes L,T, and 15% discount for fare classes Q, E, S, H, M and B. This discount is only applies for Turkish citizens that are doing mandatory military service.
Disabled 20% Discount
Accompanied Disabled 20% Discount
Disabled or veteran Veteran or disabled 20% discount on fare classes B, M, H, S, E, Q, T and L.
Accompanied disabled or veteran Accompanied disabled or veteran 20% discount on fare classes B, M, H, S, E, Q, T and L.
Martyr’s Relative Discount First degree martyr relatives (mother, father, spouse, unmarried child under the age of 25) have a 20% discount in Business and Economy classes (not including promotional fee classes), provided that they present the necessary documents. Discounts are not attainable from call centers and agencies.
Ticketing Period
For reservations made up to 6 days before a flight, a purchase option will be available until 12:00 p.m. 5 days before departure.

For reservations made up to 4-5 days before departure, a purchase option will be available until 12:00 p.m. the following day.

For reservations made up to 2-3 days before departure, a purchase option will be available for up to 5 hours.
Changes to Ticket (Date/Route)

Changes cannot be made to a ticket with less than 1 hour remaining before departure.

A 30% fee is incurred from changes to tickets made 1-12 hours before a flight, and any price differences arising from these changes will be collected or refunded separately.

A 10% fee is incurred from changes to tickets made 12 hours or more before a flight, and any price differences arising from these changes will be collected or refunded separately.

Changes cannot be made to tickets after a flight.

Domestic tickets can only be changed to other domestic routes and cannot be changed to international routes.

Fees for changes to tickets (reissues) are applied after the ticketing service fee, taxes, and charges have been deducted from the tota.l

If a change to a ticket (reissue) is a request for an upgrade to a higher cabin class, an additional ticketing dervice fee of TRY 10 is incurred for domestic flights.

Even though reservation class B is a flexible Economy fare class, it is subject to the ticket change rules of Business Flexible.

For flights that include connecting flights between Turkish Airlines and AnadoluJet, Turkish Airlines' ticket change rules apply.

As of June 24, 2016, and valid on domestic routes and flights to Hopa and Ercan operated by our Partners (excluding codeshare flights), passengers holding domestic economy tickets (excluding domestic promotional classes) wishing to upgrade to Business Class on the same flight may do so without any penalty fee (even if processed within 0-1 hour of departure), and will only be charged the price difference (including taxes and fees) between the economy class and Business Class fares.

Cancelations/Refunds

Under no circumstances is the ticketing service fee refunded.

Cancelations/refunds cannot be made to a ticket with less than 1 hour remaining before departure.1

A 40% fee is incurred from cancelations/refunds made 1-12 hours before a flight, and the remaining amount, less the ticketing servicing fee, will be refunded.

A 20% fee is incurred for cancelations/refunds made 12 hours or more before a flight, and the remaining amount, less the ticketing servicing fee, will be refunded.

In case of no-show, ticket refunds cannot be made after the flight.1

Fees for cancelations/refunds are applied after the ticketing service fee, taxes, and charges have been deducted from the total.

If a change to a ticket (reissue) is a request for an upgrade to a higher cabin class, an additional ticketing service fee of TRY10 is incurred for domestic flights.

Even though reservation class B is a flexible Economy fare class, it is subject to the ticket change rules of Business Flexible.

For flights that include connecting flights between Turkish Airlines and AnadoluJet, Turkish Airlines' cancelation/refund rules apply.

1Only airport taxes will be refunded.

No-Show
Cancelations/refunds will not be processed, only airport taxes will be refunded (the ticketing service charge and fuel duty are not included in refunded taxes)

Business Flexible

Business Flex fare rules
Baggage Allowance for Adult
30 kg (10 kg for infants)
VIP Use
Passengers who are not Miles&Smiles members Business Class passengers can use the facilities free of charge.
Miles&Smiles and Star Alliance Gold Card Members

Elite, and Elite Plus cardholders, and Star Alliance member airlines Gold Card holders may enter with 1 guest.

Special Discounts. Passengers who have purchased a discounted ticket must present documents showing they are entitled to the discount Student 20% student discount is applied.
Infant Aged 0-2 On all domestic flights infants who are below 2 years of age as of the date of travel may travel for the following fees without reserving a seat: Economy class direct flights - 44TL, Economy class flights with transfers - 49TL fixed. Child discount is applied for infants with a reserved seat.
Child Aged 2-12 15% discount
Military 15% discount. This discount is not applied to promotions and is only valid for Turkish citizens in compulsory military service.
Disabled 20% discount
Accompanied Disabled 20% discount
Disabled or veteran Disabled or veteran 20% discount on fare classes C, D, J and K.
Accompanied disabled or veteran Accompanied disabled or veteran 20% discount on fare classes C, D, J and K.
Martyr’s Relative Discount First degree martyr relatives (mother, father, spouse, unmarried child under the age of 25) have a 20% discount in Business and Economy classes (not including promotional fee classes), provided that they present the necessary documents. Discounts are not attainable from call centers and agencies.
Ticketing Period
For reservations made up to 6 days before a flight, a purchase option will be available until 12:00 p.m. 5 days before departure.

For reservations made up to 4-5 days before departure, a purchase option will be available until 12:00 p.m. the following day.

For reservations made up to 2-3 days before departure, a purchase option will be available for up to 5 hours.
Changes to Ticket (Date/Route)

Changes cannot be made to a ticket with less than 1 hour remaining before departure.

A 30% fee is incurred from changes to tickets made 1-12 hours before a flight, and any price differences arising from these changes will be collected or refunded separately.

The ticket can be reissued at least 12 hours before your flight.

Changes cannot be made to tickets after a flight.

Domestic tickets can only be changed to other domestic routes and cannot be changed to international routes.

If a change to a ticket (reissue) is a request for an upgrade to a higher cabin class, an additional ticketing dervice fee of TRY 10 is incurred for domestic flights.

Fees for changes to tickets (reissues) are applied after the ticketing service fee, taxes, and charges have been deducted from the total.

For flights that include connecting flights between Turkish Airlines and AnadoluJet, Turkish Airlines' ticket change rules apply.

As of June 24, 2016, and valid on domestic routes and flights to Hopa and Ercan operated by our Partners (excluding codeshare flights), passengers holding domestic economy tickets (excluding domestic promotional classes) wishing to upgrade to Business Class on the same flight may do so without any penalty fee (even if processed within 0-1 hour of departure), and will only be charged the price difference (including taxes and fees) between the economy class and Business Class fares.

Cancelations/Refunds

Under no circumstances is the ticketing service fee refunded.

Cancelations/refunds cannot be made to a ticket with less than 1 hour remaining before departure.

30% is deducted in cancelations and refunds done in 1-12 hours before flight, the remaining amount excluding ticketing service fee is returned.

10% is deducted on cancelations and refunds completed at least 12 hours before the flight, excluding ticketing service fee, the remaining amount is refunded.

In case of no-show, ticket refunds cannot be made after the flight.1 

Fees for cancelations/refunds are applied after the ticketing service fee, taxes, and charges have been deducted from the total.

If a change to a ticket (reissue) is a request for an upgrade to a higher cabin class, an additional ticketing service fee of TRY10 is incurred for domestic flights.

For flights that include connecting flights between Turkish Airlines and AnadoluJet, Turkish Airlines' cancelation/refund rules apply.

1Only airport taxes will be refunded.

No-Show
Cancelations/refunds will not be processed, only airport taxes will be refunded (the ticketing service charge and fuel duty are not included in refunded taxes)

TURKISH AIRLINES INTERNATIONAL FARE RULES

Economy Promotion

Economy Promotion fare rules
Baggage allowance for adults

At least 20 kg.

May vary based on destination. Please click for more information about the free baggage allowance.

VIP Use
Passengers who are not Miles&Smiles Members Use of VIP facilities is not available for passengers who are not Miles&Smiles members. Click here to become a Miles&Smiles member.
Miles&Smiles and Star Alliance Gold Card Members

Departing from overseas:

Elite and Elite Plus cardholders and 1 guest

Star Alliance member airline Gold cardholder and 1 guest

International flights departing from Turkey:

Elite and Elite Plus cardholders and 1 guest or partner and children traveling with them

Star Alliance member airline Gold cardholder and 1 guest

Click here to learn more about Miles&Smiles membership benefits.

Ticketing Period (Purchase Option)

Varies depending on flight route and class. Please see fare notes on the Payment and Confirmation page while purchasing a ticket on our website.

You will find the ticketing period (purchase option) in the confirmation sent after making a reservation.

Date/Route Change
Will vary depending on flight route and class. Please see fare notes on the "Payment and Confirmation" page while purchasing a ticket via our website.
Cancelations/Refunds
Cancelations and refunds not permitted. Only taxes are refunded.
No-Show Penalty
The ability to pay a penalty fee to reuse a ticket depends on flight route and ticket class. A ticket cannot be refunded (excluding taxes).

Special discounts. 

Passengers who purchase discount tickets must provide proof that they qualify for the discount.

Infants aged 0-2
Fare rules may vary depending on flight routes and dates.
Children aged 2-12 Fare rules may vary depending on flight routes and dates.

Economy Restricted

Economy Limited fare rules
Baggage allowance for adults

At least 20 kg.

May vary based on destination. Please click for more information about the free baggage allowance.

VIP Use
Passengers who are not Miles&Smiles Members Use of VIP facilities is not available for passengers who are not Miles&Smiles members.Click here become a Miles&Smiles member.
Miles&Smiles and Star Alliance Gold Card Members

Departing from overseas:

Elite and Elite Plus cardholders and 1 guest

Star Alliance member airline Gold cardholder and 1 guest

International flights departing from Turkey:

Elite and Elite Plus cardholders and 1 guest or partner and children traveling with them

Star Alliance member airline Gold cardholder and 1 guest

Click here to learn more about Miles&Smiles membership benefits.

Ticketing Period (Purchase Option)

Varies depending on flight route and class. Please see fare notes on the Payment and Confirmation page while purchasing a ticket on our website.

You will find the ticketing period (purchase option) in the confirmation sent after making a reservation.

Date/Route Change Reservation and route changes will be permitted for a penalty fee.
Cancelations/Refunds

Before the flight: Permitted, subject to defined deductions.

After the flight: The refunded amount is the cost of the flight taken deducted from the total cost.

No-Show Penalty Tickets can be reused for a stipulated penalty fee, no refunds (excluding taxes).
Special discounts (Passengers who purchase one of our discount tickets must provide proof that they qualify for the discount.) Infants aged 0-2 years old 90% discount.
Children aged 2-12 25% discount.

Economy Flexible

Economy Flex fare rules
Baggage allowance for adults

At least 20 kg.

May vary based on your destination. Please click for more information about the free baggage allowance.

VIP Use
Passengers who are not Miles&Smiles Members Use of VIP facilities is not available for passengers who are not Miles&Smiles members. Click here to become a Miles&Smiles member.
Miles&Smiles and Star Alliance Gold Card Members

Departing from overseas:

Elite and Elite Plus cardholders and 1 guest

Star Alliance member airline Gold cardholder and 1 guest

International flights departing from Turkey:

Elite and Elite Plus cardholders and 1 guest or partner and children traveling with them

Star Alliance member airline Gold cardholder and 1 guest

Click here to learn more about Miles&Smiles membership benefits.

Ticketing Period (Purchase Option)

Varies depending on flight route and class. Please see fare notes on the Payment and Confirmation page while purchasing a ticket on our website.

You will find the ticketing period (purchase option) in the confirmation sent after making a reservation.

Date/Route Change Permitted free of charge.
Cancelations/Refunds

Before the flight: Permitted, subject to specified deductions.

After the flight: The refunded amount is the cost of the flight taken deducted from the total cost.

No-Show Penalty Tickets can be reused for a stipulated fee, no refunds (excluding taxes).
Special discounts (Passengers who purchase one of our discount tickets must provide proof that they qualify for the discount.) Infants aged 0-2 years old
90% discount.
Children aged 2-12 25% discount.

Business Promotions

Business Promotion fare rules
Baggage allowance for adults

At least 30 kg.

May vary based on your destination. Please click for more information about the free baggage allowance.

VIP Use
Passengers who are not Miles&Smiles members Business Class passengers may use the VIP lounge by presenting their boarding pass. They may not be accompanied by a guest, partner, or children.
Miles&Smiles and Star Alliance Gold Card Members

Departing from overseas:

Elite and Elite Plus cardholders and 1 guest

Star Alliance member airline Gold cardholder and 1 guest

International flights departing from Turkey:

Elite and Elite Plus cardholders and 1 guest or partner and children traveling with them

Star Alliance member airline Gold cardholder and 1 guest

Please click to learn more about Miles&Smiles membership benefits.

Ticketing Period (Purchase Option)

Varies depending on flight route and class. Please see fare notes on the Payment and Confirmation page while purchasing a ticket onour website

You will find the ticketing period (purchase option) in the confirmation sent after making a reservation.

Date/Route Change
Reservation and route changes are permitted and incure a fee.
Cancelations/Refunds

Cancelations and refunds are not permitted. Only taxes are refunded.

No-Show Penalty
TTickets can be reused for a specified fee, no refunds.
Special discounts (Passengers who purchase one of our discount tickets must provide proof that they qualify for the discount.) Infants aged 0-2 No discount applied.
Children aged 2-12 No discount applied.

Business Restricted

Business Limited fare rules
Baggage allowance for adults

At least 30 kg.

May vary based on your destination. Please click for more information about the free baggage allowance.

VIP Use
Passengers who are not Miles&Smiles members Business Class passengers an use the VIP lounge by presenting their boarding pass. They may not be accompanied by a guest, partner, or children.
Miles&Smiles and Star Alliance Gold Card Members

Departing from overseas:

Elite and Elite Plus cardholders and 1 guest

Star Alliance member airline Gold cardholder and 1 guest

International flights departing from Turkey:

Elite and Elite Plus cardholders and 1 guest or partner and children traveling with them

Star Alliance member airline Gold cardholder and 1 guest

Please click to learn more about Miles&Smiles membership benefits.

Ticketing Period (Purchase Option)

Varies depending on flight route and class. Please see fare notes on the Payment and Confirmation page while purchasing a ticket onour website.

You will find the ticketing period (purchase option) in the confirmation sent after making a reservation.

Date/Route Change Reservation and route changes are permitted and incure a fee.
Cancelations/Refunds

Before the flight: Permitted, subject to specified deductions.

After the flight: The refunded amount is the cost of the flight taken deducted from the total cost.

No-Show Penalty Tickets may be reused for a specified fee, no refunds.
Special discounts (Passengers who purchase one of our discount tickets must provide proof that they qualify for the discount.) Infants aged 0-2 90% discount.
Children aged 2-12 25% disount.

Business Flexible

Business Flex fare rules
Baggage allowance for adults

At least 30 kg.

May vary based on your destination. Please click for more information about the free baggage allowance.

VIP Use
Passengers who are not Miles&Smiles members Business Class passengers an use the VIP lounge by presenting their boarding pass. They may not be accompanied by a guest, partner, or children.
Miles&Smiles and Star Alliance Gold Card Members

Departing from overseas:

Elite and Elite Plus cardholders and 1 guest

Star Alliance member airline Gold cardholder and 1 guest

International flights departing from Turkey:

Elite and Elite Plus cardholders and 1 guest or partner and children traveling with them

Star Alliance member airline Gold cardholder and 1 guest

Please click to learn more about Miles&Smiles membership benefits.

Ticketing Period (Purchase Option)

Varies depending on flight route and class. Please see fare notes on the Payment and Confirmation page while purchasing a ticket onour website.

You will find the ticketing period (purchase option) in the confirmation sent after making a reservation.

Date/Route Change Reservation and route changes are permitted and incure a fee.
Cancelations/Refunds

Before the flight: Permitted, subject to specified deductions.

After the flight: The refunded amount is the cost of the flight taken deducted from the total cost.

No-Show Penalty Tickets may be reused for a specified fee, no refunds.
Special discounts (Passengers who purchase one of our discount tickets must provide proof that they qualify for the discount.) Infants aged 0-2 90% discount.
Children aged 2-12 25% discount.

ANADOLUJET FARE RULES

AnodoluJet Promotions

AnodoluJet Promotions fare rules
Fare classes
Valid for fare classes F, U, W, P, V. Information about fare classes can be found on your ticket.
Baggage allowance for adults
15 kg (10 kg for infants) 20 kg on Lefkosa (Nicosia) Ercan Airport flights.
Using Lounge Istanbul (VIP*)
Click to find out more about AnadoluJet CIP Special Passengers Lounges.
Special discounts. Passengers who purchase one of our discount tickets must provide proof that they qualify for the discount. Jetgenç Jetgenç discounts are not available on promotional tickets.
Infants aged 0-2 years old A fixed price of TRY 34 is applied for infants aged 0-2 who do not require a seat. The fee is TRY 39 on tickets with connecting flights.
Children aged 2-11 years old Child discounts are not available on promotional tickets.
Student Student discounts are not available on promotional tickets.
Soldier Soldier discounts are not available on promotional tickets.
Family Family discounts are not available on promotional tickets.
Veteran Veteran discounts are not available on promotional tickets.
Disabled Disabled discounts are not available on promotional tickets.
Reservation validity period
You can purchase a ticket up to 1 hour before your flight.
Ticketing (option) time
No option is given for ticketing.
Date / Route change

F, U, W, P fare classes are not allowed to change dates and routes. V fare class the following rules apply for domestic flights of AnadoluJet; (V fare class is not allowed to change dates and routes for Cyprus flights)

•    A penalty of 100 TRY is applied between 0-2 hours before flight, if there is a fare class difference, the fare class difference is collected, but it is not refundable. The change is charged as 15 TRY as service fee (DU)

•    A penalty of 55 TRY is applied between 2-12 hours before flight, if the fare class difference is taken but it is not refunded. The change is charged as 15 TRY as service fee (DU)

•    If there is more than 12 hours before flight, a penalty of 55 TRY will be applied and if the fare class is different, it will be taken or refunded. The change is charged as 15 TRY as service fee (DU)

Cancelation/Refund
No cancellation/refund transaction is carried out, only the taxes collected are refunded. (Ticketing service charge and fuel oil charge shall not be evaluated within the scope of tax refund.)
No-show (failure to board the flight without prior cancelation)
The tickets which have more than one flight (roundtrip, transit or multiple) must be used in sequence. If you do not board any of your flights, the remaining flights (including return flights) will be automatically canceled unless you provide information by calling our Call Center. (Ticketing service charge and fuel oil charge shall not be evaluated within the scope of tax refund.) Otherwise, in case of canceled flights, if there is no available seat on their own flight, it is necessary to apply to the sales offices in order to be able to fly at first flight that has an availability within 24 hours.

AnodoluJet Flexible

AnodoluJet Flexible fare rules
Fare classes
Valid for classes L, T, Q, E, O, S, H, A, M, B. Information about fare classes can be found on your ticket.
Baggage allowance for adults
15 kg (10 kg for infants) 20 kg on Lefkosa (Nicosia) Ercan Airport flights.
Using Lounge Istanbul (VIP*)
Click to find out more about AnadoluJet CIP Special Passengers Lounges.
Special discounts. Passengers who purchase one of our discount tickets must provide proof that they qualify for the discount. Students Student passengers between the ages of 13-25 will have 10% discount on seat fee excluding taxes. The “Student” passenger type is valid for tickets purchased via sales channels other than anadolujet.com and mobile application. Passengers purchasing discounted tickets are required to submit their documents regarding the discount basis. “Student” passengers are required to become Miles&Smiles members before ticketing.
Jetgenç For a Jetgenç discount passenger must be between 13 and 25 (younger than 26) who is a Turkish citizen and member of Jetgenç's programme, 10% discount is applied on ticket fare excluding taxes and fees for Jetgenç passenger type. Jetgenç passenger type is only valid for tickets which are bought via www.anadolujet.com.
Infants aged 0-2 years old A fixed price of TRY 34 is applied for infants aged 0-2 who do not require a seat. The fee is TRY 39 on tickets with connecting flights.
Children aged 2-12 years old 10% discount over the seat prices excluding the taxes is applied the childeren passengers (between the ages of 2 and 12) over this price in all classes.
Military personnel Privates and non-commissioned officers fulfilling military service are entitled to 10% discount on seat fares excluding taxes solely in AnadoluJet Lefkosa Ercan Airport flights. Military service discount is valid at channels excluding anadolujet.com and AnadoluJet mobile app. Veterans and veteran companions are entitled to 20% discount on seat fares excluding taxes in our domestic flight tickets with B, H, M, A, S, O, E, Q, T, L classes. Companion discount is provided upon submission of medical report including the statement of “must travel with a companion”.
Families A family discount of 10% is applied to the passengers with the same surname for at least 3 and at most 9 persons in flexible classes. Family discount is not valid for the reservations of two adults and one infant.
Martyr family Flexible wage classes are subject to a 20% discount on prices excluding taxes and fees. (Cyprus is not included) The necessary documents are presented and discounts are applied in the sales offices.
Disabled

Passenger who have %40 disabled and more is applied %20 discounts on all domestic flights except promotion classes. Our passengers who have %40 disabled or more and wish to benefit from the discount must present their identity cards with the disabled ID card or health board report or the "disabled" card issued by the Prime Ministry Administration for Disabled People. Disability discounts cannot be applied to online ticket sales. 

In addition, if a doctor's report with the 'must travel with companionship' is presented, a 20% discount will be applied on all applicable domestic fares except for promotional fares travel with the disabled passenger at the same time.

Ticketing (option) time B, M, H, S classes

Reservations made during the last 355 – 30 days stay in the flight; 7 days option is given for ticketing. 

•    Reservations made during the last 29 – 13 days stay in the flight; 3 days option is given for ticketing. 

•    Reservations made during the last 12 – 7 days stay in the flight; 1 day option is given for ticketing. 

•    Reservations made during the last 6 – 4 days stay in the flight; 12 hour option is given for ticketing. 

•    Reservations made during the last 3 – 2 days stay in the flight; 6 hour option is given for ticketing. 

•    Reservations made during the last 3 and few days stay in the flight; no option is given for ticketing, it must be ticketed immediately.

O, E, Q, T classes

•    Reservations made during the last 355 – 30 days stay in the flight; 7 days option is given for ticketing. 

•    Reservations made during the last 29 – 13 days stay in the flight; 3 days option is given for ticketing. 

•    Reservations made during the last 12 – 7 days stay in the flight; 1 day option is given for ticketing. 

•    Reservations made during the last 6 – 4 days stay in the flight; 6 hour option is given for ticketing. 

•    Reservations made during the last 3 and few days stay in the flight; no option is given for ticketing, it must be ticketed immediately.

L class

•    Reservations made during the last 355 – 13 days stay in the flight; 24 hour option is given for ticketing. 

•    Reservations made during the last 29 – 13 days stay in the flight; 24 hour option is given for ticketing 

•    Reservations made during the last 12 – 7 days stay in the flight; 6 hour option is given for ticketing. 

•    Reservations made during the last 6 and few days stay in the flight; no option is given for ticketing, it must be ticketed immediately.

V, P, W,U, F classes Reservations made for classes; no option is given for ticketing, it must be ticketed immediately.
Change of date or route
In case of any change request “more than 12 hours” to scheduled flight time; 55 TRY penalty fee will be applied. If there is a charge difference arising from this change, the charge will also be refunded.
 
In case of any change request “between 2 and 12 hours” to scheduled flight time; 55 TRY penalty fee will be applied. If there is a charge difference due to this change, it will be charged separately but the fee difference will not be refunded.
 
Scheduled flight time is '' 0-2 hours '' if there is time; 100 TRY is deducted for the changes made on the ticket. If there is a charge difference due to this change, it will be charged separately but the fee difference will not be refunded.
 
15 TRY(ticketing service fee) is received as the change charge for change request.
Cancelation/Refund
•    If there is “more than 12 hours”, passenger can cancel/refund the ticket with 75 TRY penalty fee.(Ticketing service charge shall not be evaluated within the scope of tax refund.)
•    If the scheduled flight time is less than 12 hours, cancellation / refund is not allowed, only the tax reimbursement is returned (Ticket Service Fee and Fuel Fuel are not subject to refund).
No-show (failure to board a flight without prior cancelation)
The tickets which have more than one flight (roundtrip, transit or multiple) must be used in sequence. If you do not board any of your flights, the remaining flights (including return flights) will be automatically canceled unless you provide information by calling our Call Center. (Ticketing service charge and fuel oil charge shall not be evaluated within the scope of tax refund.) Otherwise, in case of canceled flights, if there is no available seat on their own flight, it is necessary to apply to the sales offices in order to be able to fly at first flight that has an availability within 24 hours)