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What is the HES code?



The HES Code is a personal code implemented by the Ministry of Health in order to reduce the presence of passengers at the airport who are positive or have contact with a positive patient and to prevent them from participating in domestic flights. It is mandatory to have a valid HES code when purchasing a ticket. If you bought your ticket before the HES code requirement, you can add your HES code to your ticket using the PNR and surname from the area at the top of this page. We remind you that the HES code is an information that must be entered for check-in processes, and we wish you a healthy journey.

How to obtain a HES Code?



You can get your personal code via the Hayat Eve Sığar mobile app, the e-Government portal or by sending a text message to 2023 that includes the following: HES TR ID No, the last four digits of the serial number on your ID card and the number of days, ensuring that there is a single space between all (Example: HES 12345678901 5376 30). People whose Foreigner’s ID No issued by the Turkish Republic start with 97, 98, and 99 can obtain a HES code by sending a text message to 2023 (only Turkish GSM operators) starting with HES and continuing with TR ID number, date of birth (year), and the number of days for which HES code should remain valid, ensuring that there is a single space between all.

The personal HES code determined within the scope of the Hayat Eve Sığar program is mandatory for all domestic flights. Please click here to access the “Precautions to be taken for domestic flights” document prepared by the Ministry of Health (in Turkish).

Please call the call center of Ministry of Health on 0850 477 04 77 to ask your questions and get more information about the HES code or Hayat Eve Sığar application.

What you should know about HES

  • HES code is mandatory on all domestic flights for citizens of the Republic of Turkey and people whose Foreigner’s ID No issued by the Turkish Republic start with 97, 98, and 99.
  • HES codes will be checked 24 hours before the flight and passengers will be notified regarding their status. Passengers who are not approved by the Ministry of Health for travel will not be permitted for flying.
  • Each HES code is valid only for a certain period or without time limit. The HES code expiry date must be at least 7 days after the last flight date on your ticket. Otherwise, your reservation will not be confirmed.
  • You are not required to obtain a HES code for infants who have not yet reached their 2nd birthday.
  • HES code for your children under the age of 18 can be obtained via SMS and the e-Government portal. To obtain a HES code for your children through the Hayat Eve Sığar application will be available to you soon.
  • The HES code is not mandatory for domestic flights with connecting international flights at the moment (Trabzon-London flight via Istanbul). Where there is more than 24 hours of time between connecting flights, HES code is mandatory before the domestic flights.

Frequently asked questions Read more

How to obtain a HES Code?

You can get your personal code via the Hayat Eve Sığar mobile app, the e-Government portal or by sending a text message to 2023 that includes the following: HES TR ID No, the last four digits of the serial number on your ID card and the number of days, ensuring that there is a single space between all (Example: HES 12345678901 5376 30). People whose Foreigner’s ID No issued by the Turkish Republic start with 97, 98, and 99 can obtain a HES code by sending a text message to 2023 (only Turkish GSM operators) starting with HES and continuing with TR ID number, date of birth (year), and the number of days for which HES code should remain valid, ensuring that there is a single space between all.

May I board a flight without a HES code?

The HES code is used to protect passengers and ensure that all flights are as safe as possible. Passengers who do not have a valid HES code will not be accepted on flights where the HES code is required.

Is the HES code mandatory for international flights?

The HES code is not mandatory for international flights. For domestic flights with connecting international flights, eg: Trabzon-London flight via Istanbul, where there is more than 24 hours of time between connecting flights, HES code will be required before the domestic flight.

What should I do if one of the passengers in my reservation number (PNR) has not eligible for the flight HES code status?

Passengers under the same PNR with a passenger whose status is not eligible (sick or has contacted a sick person) for the flight may still board the flight. You can change the ticket of the passenger who is in the not eligible for the flight, or the tickets of other passengers under the same PNR, to an open ticket by accessing the coronavirus related requests page.

Does my HES code have an expiry? 

Your HES code is valid for a specified period or without time limit. The HES code expiry date must be at least 7 days after the last flight date on your ticket. (ex: HES code expiry date must be at least 22.06.2020 for a flight dated 15.06.2020)

Can I get a new HES code if mine expires?

Yes, you can get a new HES code by performing the process again.