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Make new flight plans while adding value to your ticket!

We are offering additional opportunities regarding refunds for your cancelled flights due to the pandemic. Instead of a refund, get a more valuable voucher or Miles in exchange, and extend the horizon of your flight.

Choose the most appealing option below for your cancelled flight.

  • A voucher for 15% more value
  • Voucher that adds 15% more value to your ticket price, to be used within two years for purchases of flight tickets

  • 1,000 Miles for 10 Euros

    Have 1,000 Miles added to your Miles&Smiles account* for every 10 Euros of your ticket value. You can use your Miles to get flight tickets or upgrades on Turkish Airlines, AnadoluJet or Star Alliance member airlines’ flights. You can also spend your Miles in our Shop&Miles online store.

Example:

A ticket worth 300 EUROs for a cancelled flight

  • Can be reissued as a voucher worth 345 EUROs; or
  • or

  • 30,000 Miles can be added to your Miles&Smiles account.

You can contact our call center or sales offices to add value to your ticket.

To get a refund with a voucher, you can request it online at the Manage Booking page or create a request from the corona related requests page, from the call center or sales offices.

To get a refund with Miles, you can make your request online from Manage Booking page, from the Coronavirus Related Requests Form, call center, or sales offices.

*If you are not yet a Miles&Smiles member, you can join here and earn more with Welcome Miles.

Terms and Conditions:

  • To benefit from the campaign, your flight must be partially or fully cancelled, or a schedule change in your flight has been applied.
  • For purchases made in currencies other than Euro, the voucher is issued in the same currency used to pay for the ticket. Miles added to the account will be calculated according to the EUR/ currency rate on the day of the transaction.
  • Issuance of the voucher or Miles to be added will be calculated according to the total amount of the purchase value of the ticket (incl. taxes, service fee, etc.).
  • Fees for services of Turkish Airlines such as seat selection, extra baggage, etc. will be taken into consideration at the time of the voucher issue or addition of Miles to the account.
  • Vouchers are issued in the name of the ticket holder. No other person or organization can benefit from these vouchers.
  • Vouchers can be used in Turkish Airlines Sales Offices only.
  • Reward ticket returns are not within the scope of the campaign.