Rights granted to passengers whose flights are canceled Learn more

Passengers whose flights are canceled can benefit from the rights specified in the flight disruptions page and perform their transactions through this link.

Ticket changes 

  • Ticket changes can be conducted through the Turkish Airlines website and mobile applications and this link. 

Ticket refunds 

  • Refunds can be conducted through the Turkish Airlines website and mobile applications, call center as well as through the agency that issued the ticket. 
  • By clicking on this link, you can perform the transcation for refunds for tickets purchased through mobile apps, website or call center. 

Thank you for your understanding. 

Best Regards,

Privileges offered to passengers with flights that have not been canceled Learn more

Passengers who are booked on Turkish Airlines and AnadoluJet flights from/to/via Istanbul Airport (IST) and Sabiha Gokcen Airport (SAW) between the dates of 05/02/2023 and 09/02/2023, provided that the following procedures are performed until 24/02/2023 for the tickets issued on or before 08/02/2023; are entitled to: 

1. Change requests: 

a. Change of date: A right to change date without charge and penalty as long as the requested date of flight is no later than 09/03/2023 (included).

b. Change of travel zone: A right to change date without charge and penalty as long as the requested date of flight is no later than 09/03/2023 (included) provided that the new flight is in the same travel zone. For example, if your ticket was for a flight from İstanbul to Paris, you can change it to an İstanbul – Amsterdam flight but you cannot change your İstanbul – Paris flight ticket to an İstanbul – New York flight ticket. 

c. Ticket changes can be conducted through the Turkish Airlines website and mobile applications and this link. 

2. Refund requests: 

a) Unused tickets can be refunded. 

b) For partially used tickets (tickets for travel not yet completed) only the unused segment of the ticket can be refunded. 

c) Ticket refunds 

  • Refunds can be conducted through the Turkish Airlines website and mobile applications, call center as well as through the agency that issued the ticket. 
  • By clicking on this link, you can perform the transcation for refunds for tickets purchased through mobile apps, website or call center. 

These rules apply solely to flights operated by Turkish Airlines and AnadoluJet. 

Thank you for your understanding. 

Best Regards,