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Traveling during COVID-19 pandemic

While traveling during the COVID-19 pandemic may seem more difficult, strict measures and hygiene protocols are implemented on our aircraft to ensure that your flight is safe. As well, you can enjoy flexible travel with free changing rights and refund options.

Please click here for the clarification text regarding the process of your personal data in accordance with the precautions taken during of the COVID-19 pandemic.

Enjoy flexible travel opportunities

As the world returns to normal, you can safely plan new trips with your flexible travel rights. You are always prepared for changes in your plans with our zero-change fee and change-to-open ticket rights.

Explore flexible travels>>


Enjoy healthy and safe flying

Adittional health measures have been instituted at all stages of your new flights. Discover our new applications, designed to enable you to travel safely.

Breathe safely wih HEPA filters

HEPA (High-Efficiency Particulate Air) filters in our aircraft uses a special filtration system that can remove 99.97% of all particles whose diameter is up to 0.3 microns in the air. HEPA filters ensure a clean and safe air inside the cabin.

Masks permitted on flights

Please note that wearing a mask during the flight depends on the country and state you are traveling to and for country-specific restrictions, you can visit the Travel Rules of Countries from here. If you wish, you can bring your own mask and travel with a peace of mind. For details, please review the "Personal mask and hygiene equipment" section on Guidelines for Safe Travel.

Passengers with special conditions such as heart disease, respiratory problems, asthma, and autism can use a visor if they provide a doctor's report.

Enjoy flexible travels and complete your transactions easily

You can review flight disruptions caused by the pandemic and changes in your itinerary, along with transactions for your new travels and additional opportunities and offers.

If your flight is cancelled Read more

You can change your ticket to a new flight or change it to an open ticket. You can also review return offers that add value to your ticket.

  • If you have not yet scheduled your trip, you can benefit from the change-to-open ticket right for flights operating until June 30, 2022 in the same class fare and without paying any additional fees
  • If you have scheduled your new trip, you can change your ticket for a flight operating until August 31, 2022, and travel without being affected by the high volume of requests and fare changes.

If you are planning a new trip Read more

We know that plans can change! With the flexible change or change-to-open ticker rights, you can safely plan a new trip.

You can change domestic and international tickets purchased between March 21, 2020 and June 30, 2022 (inclusive) for another flight taking place by August 31, 2022 (inclusive), without paying a penalty. Alternatively, you can change your ticket with to an open ticket for use on another date. Please review our Flexible change page for more details. (It is not valid for flights arriving to / departing from China.)

Announcements

Please visit our Announcements page to follow our announcements regarding changes due to the pandemic.