Miles are the unit of calculation used under the Miles&Smiles program. Miles under the Miles&Smiles program are divided into two main categories.
Status Miles are earned by flying with Turkish Airlines and other partner airlines, excluding chartered flights and flights made free of charge.
Miles are earned by using the services of Turkish Airlines' vehicle rental and hotel partner companies, and through the use of the Miles&Smiles credit card provided by Garanti Bank. Miles contribute to the total number of Miles in a member's account and can be exchanged for awards such as award tickets, companion tickets and upgrades.
Each member will be issued with their own Miles&Smiles "Miles account" where their earned miles will be recorded. Excluding the "Family Membership" feature available under the Classic Plus Elite and Elite Plus membership classes, Miles and Miles accounts may not be transferred, more than one person may not collect Miles in a single account regardless of whether they are members of the program, and Miles may not be combined with those of another Miles&Smiles member to exchange for a single award. Miles may only be redeemed as stated in Miles&Smiles program rules and may not be exchanged for cash equivalents. Turkish Airlines reserves all rights of disposition regarding the use of Miles.
In case of death, the member's death certificate, heredity certificate and certificate of renunciation approved by a notary public (a document showing that the other heirs' waive their rights) must be presented to Turkish Airlines in order for the Miles of the deceased member to be transferred to one of their heirs' Miles&Smiles account. Transferred miles are valid from the date on which they were first earned.
The number of Miles which can be earned by a member will depend on the period during which they are earned and according to the conditions of the Miles&Smiles program. Turkish Airlines reserves the right to change at any time the rules governing the earning and using of Miles.
Just as with many other airlines' frequent flyer programs, Miles earned under Turkish Airlines programs conform to the IATA TPM Mile values. IATA TPM Mile values can be found in the Ticketed Point Mileage booklet published and updated by IATA. IATA updates these values on the basis of the Mile earning tables published in the aforementioned booklet.
On Turkish Airlines flights: Click here to learn how many Miles you will earn on Turkish Airlines flights.
On AnadoluJet flights: Miles&Smiles members earn Status Miles on AnadoluJet flights.
On flights with other Star Alliance member airlines: The booking class specified by the airline determine Miles earnings accrual. Visit our program partners page to see the table of Miles earnings by booking class.
If, for any reason, Miles are not credited for a flight taken or a service used, members may request that the amount be retroactively credited to their account for up to twelve months following the flight or service in question. Requests which are not made within twelve months after a flight taken or service used will not be accepted, and any documents supporting such a request will not be returned.
The time limit for retroactive processing of Miles for some Star Alliance member airlines may vary, or may not be available at all. The reward program of the airline in question will be taken as a basis.
Miles will only be earned by using the services of partner institutions under the Miles&Smiles as of the start date of the agreement with the institution in question, and Miles will not be credited retroactively for goods or services purchased prior to that start date.
Miles may be collected throughout the year. Unless stated otherwise, Miles earned under the program (flight, hotel stay, car rental) expire at the end of the third full calendar year at 23:59 local time in Turkey following their processing.
A member may pay 10 dollars for every 1000 Miles that are about to expire to extend the validity of those Miles by another three years. Regardless of whether they are shown in an account summary, once Miles have expired, they cannot become valid once again. The validity of Miles will not be extended for any reason. Turkish Airlines does not guarantee that Miles can be used for the desired flight or travel dates.
Members will be informed of Miles about to expire on their account summary and will be invited to use them.
Miles must be used for ticketing before their expiration date; it is not enough to simply use them during reservations.
All members will receive regular statements via the e-mail addresses recorded on their Miles&Smiles profile, showing their current mileage balance and further information on the Miles&Smiles program. Statements showing the earning and use of Miles will be issued monthly; otherwise a bi-annual statement will be sent to a member's registered e-mail address. Statements will not be posted. These statements and other documents related to the Miles&Smiles program may not be sent to members who have not recorded any activity on their account during the past year. Members can see an account summary online by entering their membership number and PIN code, or can request this information via SMS. Turkish Airlines will send all announcements and information related to the program to the e-mail supplied by the member on the program registration form. This information will not be sent to e-mail addresses not registered under the Miles&Smiles program.
Announcements will also be made at www.milesandsmiles.com. Members are responsible for following these announcements, and should advise Turkish Airlines of changes to postal and e-mail addresses. Turkish Airlines is not liable for members not receiving information where personal information and addresses have not been updated.
Turkish Airlines reserves the right to announce information only via e-mail or on the Miles&Smiles website, not in writing. Members are considered to have accepted the announcements regarding program participation and their Miles if they do not submit an objection within three weeks of the announcement date. Members cannot request compensation for any damages resulting from the non-delivery of Miles&Smiles information.
Awards may be subject to certain quotas, date limits and other limitations determined by Turkish Airlines. Extra regulations or changes may be implemented for the earning or use of particular awards.
Miles&Smiles program rules are applied to Miles&Smiles award tickets issued for other Star Alliance member airline flights or combined with Star Alliance member airlines flights, unless otherwise indicated.
For any tickets awarded under the Miles&Smiles program, the member will be subject to the Turkish Airlines general conditions of carriage of passengers and baggage. Unless otherwise stated in program documentation, periodic announcements or other Miles&Smiles information, members using award tickets will have the same rights as other passengers.
While using award tickets with other airlines, members will be subject to that airline's general conditions.
Miles earned under the Miles&Smiles program cannot be transferred to or combined with any other frequent flyer program.
Purchase of Bonus Miles: All Miles&Smiles members can purchase Bonus Miles. Purchased Bonus Miles and fees for purchased Bonus Miles are non-refundable. Each Bonus Mile costs 0.03 USD (including tax). Members can purchase up to a maximum of 50,000 Bonus Miles for their own accounts, or for any other members’ accounts within each calendar year. Purchased Bonus Miles are subject to the terms and conditions of the Miles&Smiles program. A minimum of 1000 Bonus Miles can be purchased. Bonus Miles purchased through the Miles&Smiles website are immediately credited to the member’s account.
Transfer of Miles: All Miles&Smiles members may transfer Miles. There is no upper or lower limit on the number of Miles which can be transferred. Member may transfer as many Miles as they wish. All unused Status and Bonus Miles may be transferred. Miles will be transferred as Bonus Miles, and these transferred Miles will not affect the membership status of the receiving party. Miles are valid for three years after the transfer date. Transferred Miles may be transferred again. The fee for transferring Miles is 10 USD for the first 1,000 Miles and 0.03 USD for every Mile thereafter (including tax). Transferred Miles and transfer fees are non-refundable. Miles can only be transferred using the Miles&Smiles website. Transferred Miles are subject to the terms and conditions of the Miles&Smiles program. Transferred Miles are immediately credited to the receiving member’s account. SMS and e-mail confirmations will be sent after transfer.
A reservation can only be made if and when the respective classes are available. The related reservation classes concerning "Capacity Controlled Award Tickets" are X (for Economy Class) and I (for Business Class). The required Miles for "Capacity Controlled Award Tickets" are lower than the required Miles for "Seat Guaranteed Award Tickets". The use of award tickets in this class depends solely on seat capacity limits. The use of award tickets may not be possible for certain destinations and during certain seasons.
Award tickets to be issued in combination with Turkish Airlines and a Star Alliance member airline can only be booked in "Capacity Controlled Award Ticket" booking classes. Combined award tickets are subject to the Star Alliance award table and Star Alliance award regulations.
Turkish Airlines reserves the right to apply certain capacity controls or other restrictions to “Capacity Controlled Award Tickets”.
Furthermore, blackout dates are applied by certain Star Alliance member airlines.
"Seat Guaranteed Award Tickets" are not subject to any restrictions and are available as long as there is space on a flight.
On Turkish Airlines flights, "Seat Guaranteed Award Tickets" reservation classes are X (for Economy Class) and I (for Business Class).
The award classes mentioned above (X, Z, I) may vary and Turkish Airlines reserves the right to make changes to the related classes.
• Turkish Airlines reserves the right to make changes to award ticket, companion ticket and upgrade award charts.
• Journeys made or services purchased using awards do not earn Miles.
• Award tickets may be subject to date, capacity, route and other restrictions to be determined by Turkish Airlines. Award tickets should be issued immediately after the reservation is confirmed. Award tickets cannot be upgraded.
• A maximum of 6 flight legs are permitted for award tickets reserved online.
• The same destination airport should not appear more than once in either of the outbound or inbound sections of an itinerary.
• Stopover (a stop lasting more than 24 hours): One stopover is permitted for award tickets to be used on Turkish Airlines flights. However, a stopover is not permitted for award tickets issued online.
• The stopover rule may vary according to the Star Alliance award table.
• Award tickets can be used on scheduled Turkish Airlines flights only.
• Award ticket reservations made online can only be used for Turkish Airlines flights, and cannot be used with partner airline combination tickets.
• Companion tickets and upgrades cannot be booked online (except for Star Alliance upgrade awards).
• Miles&Smiles members can request award tickets for their relatives or any other individuals online by using Miles from their account, provided that they are traveling together. This can be done for a maximum of five people, including the member using their Miles.
Changes to travel dates, times or routes (which can only be applied to Turkish Airlines flights provided that the reservation is made for the same award zone, season and award class), and the refunding of Miles for unused award tickets (i.e. tickets on which neither the outward nor the return coupon has been used), companion tickets or an upgrade reservations will be subject to processing fees.
Turkish Airlines sales offices are authorized to make changes to awards issued under the Miles&Smiles program. Changes to award tickets and the refunding of Miles cannot be carried out where no Turkish Airlines sales office exists.