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Feel secure with your Zero Change Fee or Change to Open Ticket rights and reschedule your trip with peace of mind.

We are applying Zero Change Fee and Change to Open Ticket policies for domestic and international flights, so that you can plan your travel with more flexibility, comfort and peace of mind.

  • If you decided your new travel, you can benefit from the Zero Change Fee right and re-plan your flight comfortably.
  • If you have not yet planned your trip, you can benefit from the Change to Open Ticket right and utilize it after your plans are made.

Please visit "Coronavirus Related Requests" to benefit from Zero Change Fee and Change to Open Ticket rights.

Zero Change Fee or Change to Open Ticket rights for international flights

Please review the table below to ensure that your international flight ticket corresponds with the terms listed. If so, you can benefit from the Zero Change Fee or Change to Open Ticket rights. And on top of that – no penalties incurred for ticket changes or fare differences!

Your purchase date March 20, 2020 and before
Your travel completion date on your existing ticket (completion date of the last flight on the ticket) Until December 31, 2020 (included)
Your rights Zero Change Fee or Change to Open Ticket
Last date for your new flight December 31, 2021

Other terms and conditions

  • A ticket change can be made for a flight in the same region as the original destination.
  • Change requests can be made through the Turkish Airlines sales offices and the call center. For tickets purchased from agencies, the agency from which the ticket was purchased should be contacted.
  • The right to Zero Change Fee is for one time only.
  • Within the scope of the right to Change to Open Ticket, the current ticket should be cancelled before the hour of flight.
  • Reservation cancellations made in order to change the ticket to an open ticket must be performed via the Turkish Airlines call center, sales offices or the agencies from which the ticket was purchased.
  • Open tickets can be ticketed only once more without paying an additional fee.
  • For transactions for Zero Change Fee and Change to Open Ticket rights, please visit "Coronavirus Related Requests".
  • Flights between Turkey and Ercan Airport are not considered as international flights.
  • You will not be charged penalties or fare differences when you ticketing your open ticket, or when you benefit from Zero Change Fee, provided your new ticket is in the same cabin class.

Zero Change Fee or Change to Open Ticket rights for domestic flights (including flights between Turkey and Ercan Airport)

Please review the table below to ensure that your domestic flight ticket (including flights between Turkey and Ercan Airport) corresponds with the terms listed. If so, you can benefit from the Zero Change Fee or Change to Open Ticket rights.

Your purchase date March 20, 2020 and before
Your travel completion date on your existing ticket (completion date of the last flight on the ticket) Until December 31, 2020 (included)
Your rights Zero Change Fee or Change to Open Ticket
Last date for your new flight December 31, 2021

Other terms and conditions

  • Change requests can be made through the Turkish Airlines sales offices, call center, and agencies from which the ticket was purchased.
  • The right to Zero Change Fee is for one time only.
  • Within the scope of the right to Change to Open Ticket, the current ticket should be cancelled before the hour of flight.
  • Reservation cancellations made in order to change the ticket to an open ticket must be performed via the Turkish Airlines call center, sales offices or the agencies from which the ticket was purchased.
  • For transactions for Zero Change Fee and Change to Open Ticket rights, please visit "Coronavirus Related Requests".
  • Open tickets can be ticketed only once more without paying an additional fee.
  • You will not be charged penalties or fare differences when you ticketing your open ticket, or when you benefit from Zero Change Fee, provided your new ticket is in the same fare class.

Last publish date on September, 14 2020

Requests related to the coronavirus pandemic

From this menu, you can submit requests for ticket changes, changing tickets to open tickets, and refunds in Miles for tickets on flights suspended due to coronavirus.
Last update May 17, 2020
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