The most enjoyable part of the trip: Stopover in Istanbul

The Stopover in Istanbul program offers Turkish Airlines passengers the opportunity to explore the city. Passengers who are connecting via Istanbul Airport can enrich their travels by discovering the city’s history and cultural life with Stopover in Istanbul – and enjoy free accommodation in partner hotels!

Who is eligible?

Within the scope of the Stopover in Istanbul program, Turkish Airlines passengers with a connection period of at least 20 hours can stay free of charge and accumulate unforgettable memories in Istanbul, which stands out with its historical and cultural heritage. The voucher required for the stay are issued after the application is complete.

How to apply?

At least 72 hours before their first flight, passengers can make a reservation by sending their name-surname, reservation code (PNR) and ticket number, desired accommodation dates, preferred room type, telephone number and e-mail address information to the e-mail address corresponding to their country of departure in the table below or via the booker above with the PNR and surname information.

What does it offer?

While staying in Stopover in Istanbul-contracted hotels, Turkish Airlines passengers can explore the city’s historical and cultural structure and enjoy activities specific to Istanbul. Economy Class passengers may stay one night in a 4-star hotel and Business Class passengers may stay two nights in a 5-star hotel free of charge.

Who is eligible?

How to apply?

What does it offer?

The table below, which is organized according to the country of first departure, contains the contact information required to make your hotel reservation.

Stopover departure & destination points and contact information in Istanbul More information

Exit country	Arrival points	E-mail	Telephone
United States of America	All international destinations	freehotelusa@thy.com	-
Argentina	United Arab Emirates, Lebanon, Azerbaijan, Serbia, Slovenia, Romania, Bulgaria, Bosnia and Herzegovina, Russia, China, Hong Kong, Indonesia, India, Philippines, South Korea, Singapore, Thailand, Vietnam, Maldives, Seychelles, Mauritius, Qatar	freehotelargentina@thy.com	+54 11 5032 8796
Australia	Balkans, Europe, Turkey, Middle East	freehotelaustralia@thy.com	+61 2 9255 9900
Azerbaijan	USA, Canada, Mexico, Colombia, Venezuela, Panama, Cuba, Argentina, Brazil, Far East, Africa, Russia, Ukraine, Saudi Arabia, United Arab Emirates, Israel, London, Norway, Sweden, Denmark, Finland, Frankfurt, Barcelona, Estonia, Latvia, Lithuania, Qatar	freehotelazerbaijan@thy.com	+994 12 404 10 51
Bangladesh	USA, Canada, Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden , Switzerland, UK, Ireland	freehotelbangladesh@thy.com	+88 09614111555
Belarus	Far East, Middle East, North Africa, Sub-Saharan Africa, Southern Europe, USA, Canada, Mexico, Colombia, Venezuela, Panama, Cuba, Argentina, Brazil	freehotelbelarus@thy.com	+375 17 3272555
United Kingdom	Far East, Middle East, Africa	freehoteluk@thy.com	+44 207 471 6623
Brazil	Lebanon, Israel, United Arab Emirates, Japan, India, China, Jordan, Egypt, Greece, Italy, France, Portugal, Croatia, Sarajevo, Tanzania, Kenya, Maldives, Seychelles, South Africa, Uzbekistan, Azerbaijan, Russia, Qatar	freehotelbrazil@thy.com	+55 11 3371 9600
Algeria	USA, Canada, Mexico, Colombia, Venezuela, Panama, Cuba, Argentina, Brazil, Far East, Middle East	freehotelalgeria@thy.com	+21 366 907 8308
China (PVG, XIY, CAN, PEK)	USA, Canada, Mexico, Colombia, Venezuela, Panama, Cuba, Argentina, Brazil, Europe, Africa, Middle East	freehotelchina@thy.com	+86 10 6465 1867
Denmark	USA, Canada, Mexico, Colombia, Venezuela, Panama, Cuba, Argentina, Brazil, Far East, Middle East, Africa, Eastern Europe, Balkans	freehoteldenmark@thy.com	+45 33 38 0849
Estonia	Far East, Middle East, East Africa, Southern Europe, Eastern Europe, USA, Canada, Mexico, Colombia, Venezuela, Panama, Cuba, Argentina, Brazil	freehotelestonia@thy.com	+372 623 1111
Ethiopia	USA, Canada, Amsterdam, Moscow, Geneva, Stockholm, Qatar	freehotelethiopia@thy.com	+251 11 662 7781
Morocco	Middle East, Saudi Arabia (Hajj and Umrah), Far East, Eastern Europe, Balkans, Sub-Saharan Africa, Sudan, Egypt, Greece, France, Malta, Belarus, Russia, Switzerland, Czechia, Hungary, Austria, Sweden, Norway, Cuba , TRNC, Qatar	freehotelmorocco@thy.com	+212 522 640 507
Ivory Coast	Europe, USA, Canada, Mexico, Colombia, Venezuela, Panama, Cuba, Argentina, Brazil, Asia-Far East, Beirut, Israel, Medina, Qatar	freehotelivorycoast@thy.com	+225 88 37 31 08
Finland	USA, Canada, Mexico, Colombia, Venezuela, Panama, Cuba, Argentina, Brazil, Far East, Middle East, Africa, Eastern Europe, Balkans	freehotelfinland@thy.com	+358 9 774 518 15
Ghana	Europe, USA, Canada, Mexico, Colombia, Venezuela, Panama, Cuba, Argentina, Brazil, Far East, Beirut, Israel, Qatar	freehotelghana@thy.com	+233 302 73 45 60
South Africa	Far East, USA, Canada, Mexico, Colombia, Venezuela, Panama, Cuba, Argentina, Brazil, UK, Ireland, Europe, Saudi Arabia (Hajj, Umrah), North Africa, Middle East	freehotelsouthafrica@thy.com	+27 21 936 3448
South Korea	Sao Paulo, Cairo, Athens, Kyiv, Algeria, Tunisia, Bologna, Tbilisi, Morocco, Bucharest, Tehran, Lebanese, Baku, Israel, Hungary, Germany, Milan, Spain, Austria, Bulgaria, Norway, Czechia, Switzerland, Croatia, Denmark, Madrid, Accra, Libreville, Abidjan, Qatar	freehotelkorea@thy.com	+82 2 1800 8490
India	USA, Canada, Mexico, Colombia, Venezuela, Panama, Cuba, Argentina, Brazil, Europe, Middle East	freehotelindia@thy.com	+ 91 124 4193000
Iran	USA, Canada, Mexico, Colombia, Venezuela, Panama, Cuba, Argentina, Brazil, Far East, Eastern Europe, Northern Europe, Balkans, UK, Africa, Austria, France, Germany, Hungary, Italy, Netherlands, Spain, Qatar	freehoteliran@thy.com	+98 21 235 46
Ireland	Far East, Africa, Middle East	freehotelireland@thy.com	+353 1 844 79 20
Spain	Far East, Eastern Europe, Balkans, Northern Europe, Sub-Saharan Africa, USA, Canada, Mexico, Colombia, Venezuela, Panama, Cuba, Argentina, Brazil, UK, North Africa , Greece, Middle East	freehotelspain@thy.com	+34 91 758 23 35
Sweden	USA, Canada, Mexico, Colombia, Venezuela, Panama, Cuba, Argentina, Brazil, Far East, Africa, Eastern Europe, Balkans, Middle East	freehotelsweden@thy.com	+46 8 120 95 103
Italy	USA, Canada, Mexico, Colombia, Venezuela, Panama, Cuba, Argentina, Brazil, China, Malaysia, India, Thailand, Japan, Russia, United Arab Emirates, Israel, Egypt, Oman, Lebanon, Sri Lanka, South Africa, Jordan, South Korea, Qatar	freehotelitaly@thy.com	+39 02 36563813
Japan	Europe, Africa, Middle East	freehoteljapan@thy.com	+81 3 3435 0421
Canada	Eastern Europe and the Balkans, Far East, Sub-Saharan Africa, Egypt, Russia, Middle East	freehotelcanada@thy.com	+1 416 260 4880
Qatar	Europe, Balkans, North Africa, USA, Canada, Mexico, Colombia, Venezuela, Panama, Cuba, Argentina, Brazil, TRNC, Mauritania, Ghana, Ethiopia	freehotelqatar@thy.com	+974 3030 4712
Kazakhstan	USA, Canada, Mexico, Colombia, Venezuela, Panama, Cuba, Argentina, Brazil, South Africa, Bulgaria, Montenegro, Georgia, Azerbaijan, Moscow, St. Petersburg, Belarus, Turkmenistan, Egypt, Greece, Kyiv, Thailand, Hong Kong, India, United Kingdom, Ireland, Schengen Area, Tel Aviv, Dubai, Bahrain, Qatar	freehotelkazakhstan@thy.com	+7727 250 6219
Kenya	Cairo, Tel Aviv, Munich, Berlin, Rome, Paris, Milan, Madrid, Athens, Manchester, Qatar	freehotelkenya@thy.com	'+254 203 893 656
Colombia	Jordan, Bahrain, India, Egypt, China, Hong Kong, Thailand, Indonesia, South Africa, Kenya, Mauritius, Maldives, Singapore, Japan, South Korea, Uzbekistan, Russia, Slovenia , Bulgaria, Croatia, Bosnia and Herzegovina, Qatar	freehotelcolombia@thy.com	+57 6017562067
Kuwait	USA, Canada, Mexico, Colombia, Venezuela, Panama, Cuba, Argentina, Brazil, Europe, Balkans, Far East, Africa, TRNC, Middle East	freehotelkuwait@thy.com	+965 18 849 18
Latvia	Far East, Africa, USA, Canada, Mexico, Colombia, Venezuela, Panama, Cuba, Argentina, Brazil, South Africa, Eastern Europe, Balkans, Middle East	freehotellatvia@thy.com	+371 673 59441
Lithuania	Far East, USA, Canada, Mexico, Colombia, Venezuela, Panama, Cuba, Argentina, Brazil, Southern Europe, Africa, Georgia, Middle East	freehotellithuania@thy.com	+370 521 90 725
Malaysia	Europe, Africa, USA, Canada, Mexico, Colombia, Venezuela, Panama, Cuba, Argentina, Brazil, Middle East	freehotelmalaysia@thy.com	+60 3 2164 0849
Mexico	Africa, Spain, China, United Arab Emirates, Jordan, Lebanon, Iran, Russia, Israel, Greece, Italy, Qatar	freehotelmexico@thy.com	+52 55 9180 8476
Nepal	USA, Canada, Mexico, Colombia, Venezuela, Panama, Cuba, Argentina, Brazil, Spain, England, Italy, France, Germany, Ireland, Croatia, Scotland, Switzerland, Sweden, Finland, Portugal, Malta , Czechia, Russia, Poland, South Africa, Kenya, Tanzania, Tunisia, Qatar	freehotelnepal@thy.com	+977 1 4438 363
Nigeria	Far East, USA, Canada, Mexico, Colombia, Venezuela, Panama, Cuba, Argentina, Brazil, Middle East	freehotelnigeria@thy.com	+234 1 277 22 30-32
Norway	USA, Canada, Mexico, Colombia, Venezuela, Panama, Cuba, Argentina, Brazil, Far East, Africa, Eastern Europe, Balkans, Middle East	freehotelnorway@thy.com	+ 47 930 85 235
Pakistan	USA, UK, Ireland, Schengen Area, Canada, Saudi Arabia (Hajj, Umrah), Azerbaijan, Qatar	freehotel@thy.com	+92 21 384 02 333
Panama	Lebanon, Jordan, United Arab Emirates, Israel, Egypt, Greece, Italy, Croatia, India, China, Hong Kong, Japan, Singapore, Thailand, Russia, Kenya, South Africa, Qatar	freehotelpanama@thy.com	+507 3099530
Portugal	Far East, Africa, Europe, Balkans, Middle East	freehotelportugal@thy.com	+351 213163121
Russia	USA, Canada, Mexico, Colombia, Venezuela, Panama, Cuba, Argentina, Brazil, Far East, Africa, Spain, Italy, France, Germany, Portugal, Greece, Lebanon, United Arab Emirates, Georgia, Malta, Israel, Prague, Vienna, Belgrade, Baku, Bucharest, Jordan, Croatia, Iran, Saudi Arabia, Bulgaria, Hungary, Central Europe, Northern Europe, Balkans, Middle East	freehotelrussia@thy.com	+7495 980 5207
Serbia	Brazil, Argentina, Cuba, USA, Canada, Russia, Ukraine, Portugal, United Arab Emirates, Iran, India, Israel, Oman, Uzbekistan, Nepal, Sri Lanka, Maldives, Thailand, Egypt, Algeria, Tunisia, Morocco, Tanzania, Mauritius, Seychelles, Qatar	freehotelserbia@thy.com	+381 11 209 72 25
Saudi Arabia	USA, Canada, Mexico, Colombia, Venezuela, Panama, Cuba, Argentina, Brazil, Europe, North Africa, South Africa, Uganda, Cameroon, Jordan, TRNC, Qatar	freehotelsaudiarabia@thy.com	+966 800 811 0478
Tanzania	Far East, Central Europe, Northern Europe, USA, Canada, Mexico, Colombia, Venezuela, Panama, Cuba, Argentina, Brazil, Lebanon, United Arab Emirates, Tehran, Najaf, Oman, Paris, Lyon, Israel, Saudi Arabia, United Kingdom, Qatar	freehoteltanzania@thy.com	+255 754 933 000
Thailand	Europe, Africa, USA, Canada, Mexico, Colombia, Venezuela, Panama, Cuba, Argentina, Brazil, Middle East	freehotelthailand@thy.com	+662 091 0300
Tunisia	USA, Canada, Mexico, Colombia, Venezuela, Panama, Cuba, Argentina, Brazil, UK, Africa, Far East, Sweden, Finland, Norway, Russia , Ukraine, Belarus, Poland, Romania, Greece, France, Middle East	freehoteltunisia@thy.com	+216 71 960 999
Ukraine	USA, Canada, Mexico, Colombia, Venezuela, Panama, Cuba, Argentina, Brazil, Europe, UK, Ireland, Seychelles, Mauritius, Georgia, Azerbaijan, Thailand, Israel, China, Maldives, Dubai, Morocco, Russia, Egypt, Indonesia, Japan, Kazakhstan, Turkmenistan, Kyrgyzstan, Uzbekistan, Tajikistan, Hong Kong, Mexico, Singapore, India, Vietnam, Malaysia, United Arab Emirates, Qatar</ td>	freehotelukraine@thy.com	+38 044 289 44 00
Oman	USA, Canada, Mexico, Colombia, Venezuela, Panama, Cuba, Argentina, Brazil, UK, Ireland, North Africa, Europe, Balkans, Jordan, Lebanon , Tanzania, Ethiopia, Kenya, Georgia, Azerbaijan, Russia, Qatar	freehoteloman@thy.com	+968 2476 5074
Greece	Far East, Eastern Europe, Balkans, Northern Europe, USA, Canada, Mexico, Colombia, Venezuela, Panama, Cuba, Argentina, Brazil, UK, North Africa, Sub-Saharan Africa, Middle East	freehotelgreece@thy.com	+30 210 985 00 76

Terms and conditions

Stopover in Istanbul is only available for passengers connecting from Istanbul Airport (IST); departure and return flights must be via Istanbul.
Stopover in Istanbul provides free accommodation for Turkish Airlines passengers. The service may only be used once during the journey.
To benefit from Stopover in Istanbul, there must be at least 20 hours of transit time between the two flights.
In order for the Stopover in Istanbul right to be valid, the trip must start and end in the same country.
To take advantage of this service, passengers must apply at least 72 hours before the first flight via the e-mail address of the country of departure from which the journey began, or book with their PNR and surname information via the booker on this page.
Economy Class passengers starting their journey from the United States can benefit from our Stopover service for 2 nights; Business Class passengers can benefit from our Stopover service for 3 nights.
To take advantage of this service, all flights must be made to the destinations listed in the departure & destinations table above.
All departure and arrival points of the flight are taken into account in order to benefit from this service. For example: On a trip itinerary of Kazan - Istanbul - Munich / Chisinau - Istanbul - Kazan, passengers cannot benefit from free accommodation between the Kazan - Munich route because Chisinau is not included in the table of departures & destinations above.
Provided that Pakistan Stopover rules apply: Passengers traveling on codeshare flights with Pakistan International Airlines can benefit from our Stopover service.
Provided that the United States Stopover rules apply: Passengers traveling to the United States of America on our codeshare flights with Indigo Airlines can benefit from our Stopover service.
All expenses other than accommodation are the responsibility of the passenger.
Passengers without a hotel voucher are not eligible for free accommodation.
Please note that the hotel voucher and boarding pass must be presented to the hotel upon check-in.
The hotel voucher cannot be changed after it has been issued by the system.
After receiving the hotel voucher for extra accommodation, you can contact the hotel directly and benefit from Turkish Airlines' special rates.
Passengers who use Stopover in Istanbul cannot benefit from the TourIstanbul service at the same time.
Passengers traveling with AnadoluJet cannot benefit from Stopover in Istanbul.
Passengers whose flights are cancelled for operational reasons and whose tickets are changed cannot benefit from Stopover in Istanbul.
It is the responsibility of passengers to fulfill the entry requirements and requirements to Türkiye.
Passengers are responsible for all visa/passport and regulatory obligations (e-visa, visa fee, documents requested for health reasons, current travel requirements of countries, etc.) required for entering and exiting Türkiye.
Turkish Airlines is not responsible for any changes, errors or inaccuracies in the information provided.
Turkish Airlines reserves the right to change the terms and conditions of Stopover in Istanbul.