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Announcements

As the pandemic period comes to an end, you can read the announcements published during that time here

Singapore Reopens Borders to All Fully Vaccinated Travellers from 1 April 2022 Learn more

From 31 March 2022, 2359 hours (Singapore time), Singapore will transition to a new Vaccinated Travel Framework and reopen its borders to all fully vaccinated travellers. The following parameters will apply to travellers entering Singapore under the new Vaccinated Travel Framework:

Entry Approval – Fully vaccinated travellers do not require any entry approvals to enter Singapore. This means that travellers will no longer be required to apply for a Vaccinated Travel Pass (VTP) or Air Travel Pass (ATP) for entry into Singapore. Travellers may enter Singapore on any flight.

Vaccination – Travellers must be fully vaccinated . Received the full regime of World Health Organisation Emergency Use Listing (EUL) COVID-19 vaccines. Children aged 12 years and below are exempted from the vaccination requirement.

Testing – Travellers must take a pre-departure test within two days before departing for Singapore and obtain a negative test result. The pre-departure test can be a Polymerase Chain Reaction test, a professional-administered Antigen Rapid Test (ART), or a self-administered ART that is remotely supervised by an ART provider in Singapore that provide such services.

Singapore Arrival Card (SGAC) – All travellers must submit their SGAC at https://eservices.ica.gov.sg/sgarrivalcard/ within three days before entering Singapore

Additional Requirements for Short-Term Visitors – Travellers must apply for an entry visa (if required), purchase COVID-19 travel insurance with a minimum coverage of S$30,000 for COVID-19-related medical treatment and hospitalisation costs, and use the TraceTogether app in Singapore.

For more details on the new Vaccinated Travel Framework, please refer to

https://safetravel.ica.gov.sg/arriving/general-travel/fully-vaccinated

For passengers with tickets issued for scheduled domestic and international flights between June 11, 2020 and June 30, 2022 who were/will be unable to board due to COVID-19 Learn more 

Passengers who were unable to board the scheduled Turkish Airlines and AnadoluJet flights between June 11, 2020 and July 31, 2022 because they were not accepted by the destination country and/or have a positive COVID-19 test result and/or unable to board their flights because of the PCR test applied for flights arriving to Türkiye, may change their ticket, request a refund, change their ticket to an open ticket, or extend the validity of their ticket.

If the ticket is issued on or before July 31, 2022:

  • The ticket is issued for a scheduled domestic and international Turkish Airlines and AnadoluJet flight (including flights departing Türkiye and arriving TRNC) departing Türkiye between June 11 and June 30, 2022 (included) but the passenger is not accepted by the destination country and/or is COVID-19 positive.
  • The passenger departs Türkiye, has a connecting international flight and is prevented from flying due to country-specific restrictions or tests requested by the country authorities
  • The passenger is permitted to board the flight even though the obligation to take a PCR test or other tests specified by the authorities of the first point of departure are not fulfilled and the results are not submitted or if the PCR test expired due to stopover, delay and similar reasons and/or if the passenger is not permitted to board the connecting flights at Istanbul Airport (IST), Sabiha Gokcen Airport (SAW) and Ankara Esenboga Airport (ESB) transfer points due to country-specifif restrictions (including TRNC flights)
  • Pcr test submission is the responsibility of the passenger and our passengers who cannot submit at the first exit point will not be able to benefit from this publication.

Ticket change, changing a ticket to an open ticket and refund transactions can be completed once in accordance with the terms and conditions of the flight and regardless of the fare rules.

Change requests

You can change tickets for Turkish Airlines and AnadoluJet flights until August 31, 2022 (including) without a fee, provided that your destination is in the same flight zone and your flight is in the same cabin.

  • For tickets departing from abroad that will be processed at the transfer point: If you perform your transaction at the ticket sales offices in Ankara Airport (ESB), Istanbul Airport (IST) and Sabiha Gökçen Airport (SAW), you can make a one-time free change for the same route and cabin for a later date.
  • For tickets departing from any point in Türkiye, issued as connecting flights to abroad, that will be processed at the transfer point due to restrictions on travel: If you perform a transaction at the ticket sales offices in Ankara Airport (ESB), Istanbul Airport (IST) and Sabiha Gökçen Airport (SAW), you can make a one-time free change for the same route and cabin for a later date.
  • The interline flight tickets can be changed without paying an additional fee provided that they are in the same fare class. Fare differences, if applicable, are collected separately. If the interline flights are changed to Turkish Airlines or AnadoluJet flights, a change fee shall not be applied.
  • For tickets that do not currently include a flight to/from Guanzo (CAN), the route change cannot be made to flights to/from Guanzo (CAN).

Refund Requests

You can obtain your refund without paying a fee for individual and group tickets on Turkish Airlines and AnadoluJet flights.

  • Interline flights are included. 
  • To benefit from your refund right, you must be able to document the restriction on travel.
  • Passengers who made an international departure but were not accepted on the connecting flight at the transfer points of Ankara Airport (ESB), Istanbul Airport (IST) and Sabiha Gökçen Airport (SAW), due to the obligation to submit the PCR test or other tests determined by the national authorities: if you failed to submit such tests on time and/or due to country restrictions, you are not entitled to a return.
  • Passengers who made an international departure from Türkiye and arriving abroad (including TRNC flights) but are not accepted to the connecting flight at the transfer points of Ankara Airport (ESB), Istanbul Airport (IST) and Sabiha Gökçen Airport (SAW) due to the obligation to submit the PCR test or other tests determined by the country authorities: if you failed to submit such tests on time and/or due to country restrictions, you are not entitled to a refund.(A partial refund is available for interline flights.)

Change-to-Open Ticket

You can change your ticket to an open ticket without paying an additional fee.

Extension of the ticket period

You can extend the validity of your ticket until August 31, 2022 (including), without paying an additional fee.

You can perform your ticket change/return transactions by applying to Turkish Airlines sales offices with a document showing the situation that prevents your travel or you can reach us feedback form. You can perform your change-to-open ticket transactions through Turkish Airlines sales offices, the call center, and the agencies from which the ticket was purchased.

Last update: 30.06.2022