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Announcements

Announcements published about special cases caused by coronavirus pandemic

Rights granted due to the postponement of the Tokyo 2020 Olympics for passengers traveling to Japan Learn more

As the Tokyo 2020 Olympics are now postponed to 2021, our passengers with flights to Japan are offered the privilege to change or return their tickets, or change their tickets to open tickets.

You may use these privileges if your ticket was issued on or before March 24, 2020. The rights are valid

  • Provided that you take action by July 31, 2020,
  • For flights arriving in Japan between July 14, 2020 and August 9, 2020,

You can complete your personal and group ticket transactions for once, regardless of the fare rules.


Change requests

Provided that your new flight is the same fare class and in the same flight region, you can perform ticket changes for Turkish Airlines and AnadoluJet flights, until September 30, 2021, without any penalty.


Return requests

You can return your ticket in accordance with the fare rules specified on your ticket.


Change to open ticket

You can change your ticket to an open ticket, provided that the ticket is used by September 30, 2021, without paying an additional fee.

Tickets can be changed via Turkish Airlines sales offices, our call center, and the agency from which the ticket was purchased.

Last publish date on March,26 2020

Rights granted, due to the cancellation of Euro 2020, for passengers traveling to Italy and Azerbaijan Learn more

Due to the cancellation of Euro 2020, our passengers with flights to Italy and Azerbaijan are offered the privilege to change or return their tickets, or change their tickets to open tickets.

You may use these privileges if your ticket was issued on or before March 17, 2020. The rights are valid

  • Provided you take action by July 20, 2020 (included),
  • For flights arriving in Italy between June 09, 2020 and June 12, 2020,
  • For flights arriving in Azerbaijan between June 15, 2020 - June 21, 2020 and July 3, 2020 - July 4, 2020,

You can complete your personal and group ticket transactions at once, regardless of the fare rules.


Change requests

Provided that your new flight is the same fare class and in the same flight region, you can perform ticket changes for Turkish Airlines and AnadoluJet flights up to one year after your original ticket date, until July 10, 2021, without any penalty.


Return requests

You can return your ticket in accordance with the fare rules specified on your ticket.


Change to open ticket

You can change your ticket to an open ticket, provided that the ticket is used by July 10, 2021, without paying an additional fee.

Tickets can be changed via Turkish Airlines sales offices, our call center, and the agency from which the ticket was purchased.

Last publish date on March,26 2020

Announcement regarding No-show rules between March 12-April 12, 2020 Learn more

In accordance with decisions taken at the meeting with the Republic of Turkey Ministry of Culture and Tourism:

No-show rules will not be applied to passengers

  • with a ticket issued before and on March 20, 2020, and travel dates from March 12 to April 12, 2020 (included),
  • traveling on flights registered to Turkish Airlines and AnadoluJet; passengers traveling on domestic flights and travelling abroad from Turkey (including Ercan Airport flights).

Reservation and preferred destination changes made by our passengers will be completed without applying No-show rules.

These tickets will be available for use within one year from April 12, 2020.

Last publish date on March,26 2020

Changes in Turkish Airlines Lounge services Learn more

In order to protect our passengers and staff from the novel coronavirus (COVID-19), we have implemented changes in our Turkish Airlines Lounge services.

Istanbul Airport

Turkish Airlines Lounge for passengers flying on domestic and international flights is temporarily closed.

Sabiha Gokcen Airport

Turkish Airlines Lounge for passengers flying on domestic and international flights is temporarily closed.

Izmir Adnan Menderes Airport

Turkish Airlines Lounge Domestic is temporarily closed.

Ankara Esenboga Airport

Turkish Airlines Lounge Domestic is temporarily closed.

Antalya Airport

Turkish Airlines Lounge Domestic is temporarily closed.

Adana Airport

Turkish Airlines Lounge Domestic is temporarily closed.

Milas- Bodrum Airport

Turkish Airlines Lounge Domestic is temporarily closed.

Kayseri Airport

Turkish Airlines Lounge Domestic is temporarily closed.

Gaziantep Airport

Turkish Airlines Lounge Domestic is temporarily closed.

Hatay Airport

Turkish Airlines Lounge Domestic is temporarily closed.

Trabzon Airport

Turkish Airlines Lounge Domestic is temporarily closed.

Dalaman Airport

Lounge Domestic is temporarily closed.

Regarding the Announcement by the Ministry of Youth and Sports on March 19, 2020 Learn more

In accordance with the decision taken by Ministry of Youth and Sports on March 19, 2020, all professional branch competitions planned to be held in Turkey have been postponed. Federation employees and athletes participating in these competitions are entitled to refunds without any deductions, within certain conditions.

If you are a federation employee or athlete in a postponed competition and:

  • Your ticket was issued before March 19, 2020
  • Your flights are operated by Turkish Airlines and/or AnadoluJet
  • You take action by April 14, 2020 (inclusive)

You can enjoy refunds without any deductions for individual and group tickets, regardless of the fare rules.

You can perform ticket return and change transactions from our sales offices or the agencies from which your ticket was purchased.

Unused tickets

Refunds will be issued for unused tickets, regardless of the fare rules.

Used tickets

For partially used tickets, our passengers will receive refunds for the non-used portion of the ticket.

Last publish date on March,21 2020

Transportation of Live Animals Learn more

The General Directorate of Food and Control of the Ministry of Agriculture and Forestry has announced that, "Entry into Turkey of exotic animals and invertebrates, amphibians, dogs, cats, ferrets, ornamental fish, reptiles, rodents, domestic rabbits and all birds from all countries and for any purpose, accompanied by passengers or transported by cargo, is suspended.” In compliance with this directive, our rules for transporting pets on our aircraft have been amended until further notice.

Last publish date on March,19 2020

Additional rights granted to teachers and passengers Learn more

Due to the closure of schools and institutions under the Ministry of National Education, we have granted additional rights to teachers considering the cancelled social activities in schools and institutions. These additional rights cover the passengers described below: 

A) Teachers (and their first-degree relatives with whom they were traveling, if applicable) whose travel dates were changed due to amended holidays of schools and institutions affiliated with the Ministry of National Education. Our passengers are required to submit a document verifying that they are teachers. 

B) Due to the cancellation of all social activities in schools under the Ministry of National Education, participants in these activities, including school administrators, teachers, students and their first-degree relatives. Our passengers are required to present an invitation and/or a document verifying their participation in the event. 

Passengers who want to enjoy additional rights with a ticket issued before and after 12 March 2020 for domestic travel within Turkey and travel abroad from Turkey (including Ercan Airport flights) registered to Turkish Airlines and Anadolujet flights, can change their reservation and preferred route, submit refund requests and extend their ticket dates one time until 15 April 2020. 

Reservation and route changes 

You can perform reservation and route changes without paying a fare difference for flights taking place within one year of the date of the original ticket, provided that your destination is in the same flight zone and is in the same fare class. 

Refund Requests 

You can obtain your return transactions without a refund deduction. 

Extension of the ticket period 

You can extend the validity of your ticket for up to one year without any fare difference or change fee. 

You can perform your ticket change/return transactions through Turkish Airlines sales offices and the agencies where the ticket was purchased.

Last publish date on March, 19 2020

Additional rights granted to Ministry of Health employees regarding flight tickets Learn more

Passengers working under the Ministry of Health, who have tickets issued before and on 10 March 2020 registered to Turkish Airlines and AnadoluJet flights for domestic travel within Turkey and international travel from Turkey (Including Ercan Airport flights), can make their transactions regardless of the fare rules, including individual and group ticket transactions, and can enjoy additional rights one time until 31 March 2020 (inclusive). Passengers are required to submit a document verifying that they work under the Ministry of Health. 

Reservation and route changes 

You can make your reservation and route changes without a fee, provided that your destination is in the same flight zone and your flight is in the same cabin and provided that action is taken by March 31, 2020 (inclusive). 

Refund Requests 

You can obtain your refund without paying a refund fee, provided that action is taken by March 31, 2020 (inclusive). 

Extension of the ticket period 

You can extend the validity of your ticket for up to one year without paying any change fee or fare difference. 

You can perform your ticket change/return transactions through Turkish Airlines sales offices and the agencies where the ticket was purchased.

Last publish date on March,19 2020

Additional rights granted for the tickets of public institutions and organizations officials whose travel abroad has been suspended Learn more

Our passengers who work at public institutions and organizations, whose international flights are canceled, with a ticket issued before and after 12 March 2020 for travel abroad from Turkey (Including Ercan Airport flights) and registered to Turkish Airlines and AnadoluJet flights, can make their transactions regardless of the fare rules, including individual and group ticket transactions, and can enjoy additional rights one time until 31 March 2020 (inclusive). Our passengers are required to present the official document of the institution they are affiliated with. 

Reservation and route changes 

You may make changes to your reservation and route changes without a fee up to one year after your original ticket date, provided that your destination is in the same flight zone and your flight is in the same cabin, and provided that action is taken by March 31, 2020 (inclusive). 

Refund Requests 

You can obtain your refund without paying a refund fee, provided that action is taken by March 31, 2020 (inclusive), depending on the following conditions. 

Extension of the ticket period 

You can extend the validity of your ticket for up to one year without paying any change fee or fare difference. 

You can perform your ticket change/return transactions through Turkish Airlines sales offices and the agencies where the ticket was purchased.

Last publish date on March,19 2020