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Terms and conditions on add-on menu selection

  • Add-on menu orders can be purchased through the Turkish Airlines website, mobile app, sales offices, call center or the agencies until 24 hours before departure. When there is less than 24 hours before departure, snack and meal sales are not performed. 
  • Add-on menu to be sold are based on booked flights and do not include the reserved flights. Flight(s) where add-on menu are preferred are chosen by the passenger and the purchasing is performed only for flight(s) with add-on menu selection. 
  • Add-on menu is only sold for Economy Class flights. 
  • The purchased add-on menu can be cancelled/changed through the call center until 24 hours before departure. When there is less than 24 hours before departure, cancellation or change is not an option since the catering loading process has already started. 
  • When there is more than 24 hours before departure but there is a disruption (such as change of schedule, flight cancellation or extraordinary cimcumstances) and the ticket is cancelled as per the passenger's approval, the refund of add-on menus are performed automatically. 
  • When there is less than 24 hours before departure, the refund of amount paid for the add-on menu order is not made for ticket cancellation, ticket return or change requests made by the passenger's request. 
  • When the ticket is cancelled minimum 24 hours before departure, the add-on menu purchased is cancelled and refunded together with the flight ticket refund. The refund request is performed via call center or the feedback form. 
  • If a change in the booking with a add-on menu purchase is made, the add-on menu information will be deleted from the booking. If the purchased add-on menu is requested to be transferred to the new flight, this can be performed by the passenger through the call center until 24 hours before departure. The new aircraft must be suitable for add-on menu loading. If the aircraft is not suitable, the refund for the add-on menu purchase is performed via the call center. 
  • New flight(s) are offered to passengers in case of flight disruptions. If the passenger accepts the flight(s) offered, the catering service is not transferred to the approved flight(s). In order for the purchased add-on menu to be transferred to the new flight, this transaction must be performed by the passenger through the call center. If the purchased add-on menu is not requested, the refund for the add-on menu purchase is performed via call center. 
  • If a Business upgrade is performed for a flight with add-on menu selection through the online channels, the Business Class catering will be offered. The refund for the add-on menu selection can be requested via the call center until 24 hours to the flight departure. 
  • The refund right is valid for 1 year after the date of add-on menu purchase and is subject to the terms and conditions above. 
  • Meal selection may not be available for some routes due to food safety. 
  • Add-on menu loading may not be available due to operational reasons. In cases like this, the refund for the add-on menu selection can be requested via the call center. 
  • The refund for the add-on menu selection of passengers who could not attend the flight due to an issue arising from the airline company can be requested via the call center or the feedback form. 
  • Add-on menu purchase is available only for international flights is available only for flights operated by AnadoluJet. add-on menu purchase is not available for SPA or codeshare flights.
  • Please inform the cabin crew for any issues that may arise during the flight regarding the purchased add-on menu.