The RFID Baggage Card helps to solve any problems you might experience with your baggage while traveling and enables you to track the movement of your baggage at certain points as well.
When your card is placed in you baggage, it will be sensed by readers located at certain points and it will allow sending instant notifications to our related departments. In this way, we can offer you effective and fast solutions in case of problems.
Additionally, you will be informed with an SMS when your baggage arrives at the baggage delivery area after your flight. Therefore, you will not have to wait until your baggage arrives, and you will be able to take care of your needs during this period.
The RFID Baggage Card uses the RFID technology meaning “Radio-Frequency Identification”. The RFID technology provided by Turkish Airlines is available at certain airports.
How is it used?
As the RFID Baggage Card is integrated to your Miles&Smiles membership, your personal information is not saved to the card. We get in touch with you using the contact information given on your Miles&Smiles account.
By following the four steps below, you can start using your Baggage Card easily.
1. Registering the baggage card
To use your Baggage Card, you need to register it to the system first. After you register your card, the system will be able to recognize it.
You can register your card easily.
You'll see the Baggage Cards you have added as listed on the same page. Ensure that your Miles&Smiles information is up to date and in proper format. If any problems occur with your baggage, this contact information will be used to get in touch with you.
2. Placing the Baggage Card in baggage
After registering your RFID Baggage Card, place it into the pocket of your baggage and make sure it is in there during you travel.
You only need one Baggage Card in your baggage. Place your Baggage Card away from electronic devices and any food products.
3. Arrival of baggage to delivery area
Your baggage is forwarded to the baggage delivery area after flight. You will be informed with an SMS when your baggage is delivered to baggage conveyor belt. Make sure your mobile phone is turned on after flight to receive this notification message. This service is currently available only in Ataturk Airport International Arrivals Terminal.
4. Problem with your baggage
If you experience a problem with your baggage, make sure to inform the related personnel at the airport that you have a Turkish Airlines RFID Baggage Card placed in your baggage. Your Baggage Card will be activated to help solving your problem quickly. After tracking the location of your baggage, you will be contacted via your Miles&Smiles membership information.
*You can purchase an RFID Baggage Card from the Shop&Miles website.
*Make sure to register your card and update your Miles&Smiles membership information if you wish to be notified by an SMS when your baggage is delivered to the conveyor belt and to be provided with a quick solution in case of problems.
*In the event you experience a problem with your baggage, visit our baggage problem notification and tracking webpage to register and follow up the problem.