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Welcome to our new home!

Dear Passengers,

You can access current information regarding your flights due to relocation operations to our new home, Istanbul Airport, via our flight status page with your flight number or route.

Passenger rights for cancelled flights: Learn more

The changes and refund of ticket can be done under the following circumstances:
  1. You can change or receive ticket refunds for your domestic tickets, and unused and unchanged international tickets before the time of your scheduled flight on our web site and updated mobile application.
  2. Changes to ticket can be made for a time of your choice, if available, 7 days before and 15 days after the date of travel written on the original ticket. The changes can be made via our web site, updated mobile application, call center, sales offices or the travel agency which issued the ticket.
  3. Ticket refunds can be made via our web site, an updated version of our mobile application, our call center, our sales offices or travel agencies from which the ticket was purchased. Refunds of tickets after the time of your scheduled flight that are paid for, can be made within a period of two years beginning with the date of issuance while tickets purchased with miles can be refunded within one year through our sales office and call center.
  4. You can refund\rebook your domestic ticket or unused/unchanged international ticket through the Interactive Voice Response system of our call center at 444 0 849 / +908503330849 with ease, without the need to speak to a customer representative.