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Announcements

Announcements published about special cases caused by coronavirus pandemic

Travel Information for the Full Lockdown Period in Turkey Learn more

Dear Passengers,

During the curfew starting at 7.00 PM on Thursday, April 29, 2021 and ending at 5.00 AM on Monday, May 17, 2021, intercity travel in Turkey is not permitted, except in mandatory circumstances. These conditions apply to citizens and residents of Turkey. Passengers with a travel permit will be able to travel only if their HES codes are not associated with diagnosed/contacted cases.

In addition, only passengers with a travel permit may book flights between 7.00 PM on Thursday, April 29, 2021 and 5.00 AM on Monday, May 17, 2021. Passengers who have already purchased a ticket for this period can change their tickets free of charge if they are unable to obtain a travel permit.

Question: When is the curfew (full lockdown period) in effect?

Answer: A full-time curfew will be imposed starting on Thursday, April 29, 2021, at 7.00 PM and ending at 5:00 AM on Monday, May 17, 2021.

Question: Will flights continue during the total lockdown?

Answer: Flights continue as planned. There has been no change in domestic flights schedule other than the travel permit requirement.

Question: I purchased a domestic flight ticket during the curfew period prior to the issuance of the Ministry of Interior circular. Do I still need a travel permit to travel on these dates?

Answer: The travel permit is required for passengers who purchased tickets for domestic flights taking place during the total lockdown. You must present your travel permit to our officers at the check-in counter and to law enforcement officers, if requested, while you are outside.

Question: I purchased a domestic flight ticket just before the total lockdown. What will happen to my ticket if I am unable to get a travel permit?

Answer: Passengers who cannot obtain a travel permit and have flights during the lockdown can change their tickets for flights ticketed before April 26, 2021, and the new flight is until June 30, 2021 (inclusive) without paying any fare difference or change fee provided that the new ticket is purchased for the same fare class or without paying any penalty fee for unused tickets. For detailed information, change and/or refunds, please contact the call center (0850 333 0 849).

Question: I have an international flight during the lockdown. Do I need a travel permit?

Answer: Passengers travelling abroad from Turkey do not need to obtain a travel permit. Passengers who have international flights with domestic connections can go to the airport and board their flights if they submit their international ticket during the checks.

Question: I am arriving to Turkey from abroad and have a domestic flight. Do I need a travel permit?

Answer: There is no travel permit requirement for passengers arriving in Turkey from abroad. Passengers continuing to another city in Turkey with a connecting domestic flight are exempt from the restriction. If required or requested, they must present the ticket indicating an international flight.

Question: Where can I go if I have a problem with my travel permit or HES code at the airport?

Answer: While the city sales offices are closed during the total lockdown, the sales offices in the airports continue to provide service and support. If you encounter a problem, you can get support from the airport sales offices.

Question: Will people who are not citizens of the Republic of Turkey also be affected by the curfew?

Curfew exemptions for people who are not citizens of the Republic of Turkey only covers tourists who are in Turkey for a temporary/short period of time within the scope of touristic activities. Other foreigners who are in Turkey, including residents, temporary protection holders or international protection applicants and status holders, are subject to the conditions of the curfew.

Last updated: 28:04:2021

To the attention of passengers who visited India within the last 10 days and arriving to Turkey Learn more

As of April 22, 2021, all passengers arriving to Turkey who visited India within the last 10 days will be quarantined for 14 days at places selected by the Turkish official authorities following their arrival. On the 10th day of the quarantine period, passengers are required to undergo a second PCR test and if the test result is negative, the isolation period will end. If the result is positive, they will undergo a treatment protocol in accordance with the COVID-19 guide of the Ministry of Health.

Passengers of 6 years and older are required, before boarding, to submit a negative PCR test result with a sample collected within the last 72-hours prior to departure.

We wish you safe and healthy flights.

Evacuation flight information for passengers arriving in/departing from the Russian Federation Learn more

In addition to the citizens of the Russian Federation taking the evacuation flights from the Istanbul Airport, Turkey, citizens of CIS, citizens of Abkhazia and citizens of South Ossetia are permitted to board the flights provided that they present a flight ticket proving that they will continue their journey as transit passengers from the Vnukovo International Airport. Turkish citizens and citizens of other countries can take the evacuation flights departing from the Vnukovo International Airport but citizens of the Russian Federation are not permitted to take the evacuation flights departing from Moscow. 

We wish you safe and healthy flights.

Last uptade: 21.04.2021

Attention passengers departing from and arriving to the Russian Federation Learn more

In accordance with the decision taken by the official authorities, all flights to and from the Russian Federation between 15.04.2021 and 01.06.2021 have been suspended.

During this time, flights are to be executed mutually twice a week between Russian Federation and Turkey. Visit our flight status page for the latest information about your flight.

Information for passengers arriving to Turkey from abroad Learn more

International Passengers who will arrive to Turkey as of 15th of March 2021 GMT+3 (not including transit passengers and passengers under of age 6) are required to fill in the Turkey Entrance Form which can be obtained here within 72 hours of their departure. Print out or the mobile screenshot of the filled form will have to be submitted to airline crew before boarding.

Passengers aged 6 years and over arriving in Turkey are required to submit a negative PCR test (nucleic acid). The sample for the test must have been taken within 72 hours prior to the passenger's scheduled departure from the country of origin. Please review Country-specific Entry Restrictions page for more details.

For passengers with tickets issued for scheduled domestic and international flights between June 11, 2020 and May 31, 2021 who were/will be unable to board due to COVID-19 Learn more 

Passengers who were unable to board the scheduled Turkish Airlines and AnadoluJet flights between June 11, 2020 and May 31, 2021 because they were not accepted by the destination country and/or have a positive COVID-19 test result and/or unable to board their flights because of the PCR test applied for flights arriving to Turkey, may change their ticket, request a refund, change their ticket to an open ticket, or extend the validity of their ticket.

If the ticket is issued on or before May 31, 2021:

  • The ticket is issued for a scheduled domestic and international Turkish Airlines and AnadoluJet flight (including flights departing Turkey and arriving TRNC) departing Turkey between June 11 and May 31, 2021 (included) but the passenger is not accepted by the destination country and/or is COVID-19 positive/first contact.
  • The passenger departs Turkey, has a connecting international flight and is prevented from flying due to country-specific restrictions or tests requested by the country authorities
  • The passenger is permitted to board the flight even though the obligation to take a PCR test or other tests specified by the authorities of the first point of departure are not fulfilled and the results are not submitted or if the PCR test expired due to stopover, delay and similar reasons and/or if the passenger is not permitted to board the connecting flights at Istanbul Airport (IST), Sabiha Gokcen Airport (SAW) and Ankara Esenboga Airport (ESB) transfer points due to country-specifif restrictions (including TRNC flights)
  • The passenger has a ticket issued before December 28, 2020 for flights to Turkey between December 30, 2020 and May 31, 2021 but ‘s not permitted to board the flight due to the obligation to submit a PCR test result in Turkey.
  • The passenger has a ticket issued for flights and transit flights from/to Turkey for Turkish Airlines and AnadoluJet domestic and international flights (inc. flights to TRNC) between January 14, 2021 (included) and May 31, 2021 (included) but is not able to travel due to vaccination planned by the Ministry of Health and the passenger can submit a proof for this

Ticket change, changing a ticket to an open ticket and refund transactions can be completed once in accordance with the terms and conditions of the flight and regardless of the fare rules.

Change requests

You can change tickets for Turkish Airlines and AnadoluJet flights until June 30, 2021 without a fee, provided that your destination is in the same flight zone and your flight is in the same cabin.

  • For tickets departing from abroad that will be processed at the transfer point: If you perform your transaction at the ticket sales offices in Ankara Airport (ESB), Istanbul Airport (IST) and Sabiha Gökçen Airport (SAW), you can make a one-time free change for the same route and cabin for a later date.
  • For tickets departing from any point in Turkey, issued as connecting flights to abroad, that will be processed at the transfer point due to restrictions on travel: If you perform a transaction at the ticket sales offices in Ankara Airport (ESB), Istanbul Airport (IST) and Sabiha Gökçen Airport (SAW), you can make a one-time free change for the same route and cabin for a later date.
  • The interline flight tickets can be changed without paying an additional fee provided that they are in the same fare class. Fare differences, if applicable, are collected separately. If the interline flights are changed to Turkish Airlines or AnadoluJet flights, a change fee shall not be applied.
  • The passenger has a ticket issued for flights and transit flights from/to Turkey for Turkish Airlines and AnadoluJet domestic and international flights (inc. flights to TRNC) between January 14, 2021 (included) and May 31, 2021 (included) but is not able to travel due to vaccination planned by the Ministry of Health and the passenger can submit a proof for this, the change can be completed regardless of the fare rules.

Refund Requests

You can obtain your refund without paying a fee for individual and group tickets on Turkish Airlines and AnadoluJet flights.

  • Interline flights are included. 
  • To benefit from your refund right, you must be able to document the restriction on travel.
  • Passengers with tickets issued for flights between December 30, 2020 and May 31, 2021 but are not permitted to board the flights are not required to submit a document.
  • Passengers who made an international departure but were not accepted on the connecting flight at the transfer points of Ankara Airport (ESB), Istanbul Airport (IST) and Sabiha Gökçen Airport (SAW), due to the obligation to submit the PCR test or other tests determined by the national authorities: if you failed to submit such tests on time and/or due to country restrictions, you are not entitled to a return.
  • Passengers who made an international departure from Turkey and arriving abroad (including TRNC flights) but are not accepted to the connecting flight at the transfer points of Ankara Airport (ESB), Istanbul Airport (IST) and Sabiha Gökçen Airport (SAW) due to the obligation to submit the PCR test or other tests determined by the country authorities: if you failed to submit such tests on time and/or due to country restrictions, you are not entitled to a return.
  • If passengers of group reservations who cannot travel due to the restrictions specified by countries or being COVID-19 positive, posing a risk or has been in contact with a COVID-19 positive person have a ticket issued for flights from Turkey for domestic and international flights (for Turkish Airlines and AnadoluJet) for January 14, 2021 (included) and later but are not able to travel due to vaccination planned by the Ministry of Health, the change can be completed regardless of the fare rules. These passengers do not have the right to refund.

Refund options

  • You can create a voucher worth 15% more than the ticket price.
  • You can top-up your Miles&Smiles account 100 Miles for every EUR 1 of the ticket price.

Change-to-Open Ticket

You can change your ticket to an open ticket without paying an additional fee.

Extension of the ticket period

You can extend the validity of your ticket until June 30, 2021, without paying an additional fee.

You can perform your ticket change/return transactions by applying to Turkish Airlines sales offices with a document showing the situation that prevents your travel or you can reach us feedback form. Passengers with tickets issued for flights between December 30, 2020 and May 31, 2021 but are not permitted to board the flights are not required to submit a document. You can perform your change-to-open ticket transactions through Turkish Airlines sales offices, the call center, and the agencies from which the ticket was purchased.

Additional rights for passengers with tickets issued between March 21, 2020 and December 31, 2021 (included) Learn more

For all Turkish Airlines and AnadoluJet tickets issued or to be issued between March 21, 2020 and December 31, 2021 (included), passengers may change their reservation, change the route or change their ticket to an open ticket under the conditions written below, provided that their flights are cancelled before the first scheduled flight time of the original ticket. (It is not valid for flights arriving to / departing from China.)

Changing of group reservations at international sales points are performed if the tickets are paid from March 21, 2020 or will be paid until December 31, 2021 (inclusive), the warranty for MCO are received or will be received. The ticket changes are performed within the scope of the current fare rules regardless of the existing penalty fees. 

Changing of group reservations at domestic sales points (including TRNC) are performed if the tickets are paid from March 21, 2020 or will be paid until December 31, 2021 (inclusive), the warranty for MCO are received or will be received. The ticket changes are performed within the scope of the current fare rules regardless of the existing penalty fees provided that the transaction is performed minimum 7 (seven) days before the first flight listed in the PNR. In other cases, the transactions are performed in accordance with the regional EMD/MCO regulations. The same fare price is not guaranteed for the new travel date.

Change requests

Other fare differences that may arise from the change (transaction fee, exchange differences, class, differences arising from date and destination changes, tax differences) are collected from the passenger. For partially flown tickets, the ticket change should be for the same IATA destination.

Change-to-Open Ticket

You can change your ticket to an open ticket without paying an additional fee provided that your flight is cancelled before the scheduled flight time. Fare differences that may arise from the change (transaction fee, exchange differences, class, differences arising from date and destination changes, tax differences) are collected from the passenger.

Extension of the ticket period

You can extend the validity of your ticket until March 31, 2022, without paying an additional fee

You can perform your ticket change/return transactions through Turkish Airlines sales offices and the call center. You can perform your change-to-open ticket transactions through Turkish Airlines sales offices, the call center, and the agencies from which the ticket was purchased.

Last uptade: 29.04.2021

Pakistan PCR Test Application Learn more

As of August 8, 2020, passengers are required to submit a negative COVID-19 PCR test result during check-in for departures from Pakistan. Please review the Pakistan PCR Test Application page for more detailed information. We would kindly like to inform you that passengers failing to submit negative results are not allowed to board the flight. We wish you safe travels!

Last publish date on August, 19 2020

Updates to Turkish Airlines Lounge services Learn more

Due to New Coronavirus (COVID-19) pandemic, we have implemented changes in our Turkish Airlines Lounge services.

Turkish Airlines Lounge Miles&Smiles at Istanbul Airport International Terminal, Turkish Airlines Lounge Domestic at Istanbul Airport Domestic Terminal, Turkish Airlines Lounge Domestic at Ankara Esenboga Airport Domestic Terminal and Turkish Airlines Lounge Washington D.C. at Washington D.C. Dulles International Airport are providing services for our passengers, following the implementation of additional hygiene measures.

Turkish Airlines Lounges in Antalya and Izmir Airports are providing services as of April 1 2021, and Turkish Airlines Lounge in Bodrum is providing service as of April 5, 2021.

Other lounges will remain temporarily closed.

Last update: 06.04.2021