Anuncios publicados sobre casos especiales causados por la pandemia de coronavirus
With the announcement dated 19.06.2020 and numbered 47, it was informed that within the scope of Covid-19 measures, unaccompanied minor (UM) passenger acceptance application was temporarily suspended on all domestic and international flights.
According to the developments in the pandemic period, it is decided to put the application into practice gradually.
In this context, as of 11.07.2020, the unaccompanied minor (UM) passenger acceptance application will be started to be valid only on all domestic flights (domestic to domestic) and all domestic to international and international to domestic direct flights.
However, UM passengers will not be accepted until a second announcement on the transfer flights; (domestic to international), (international to domestic) and (international to international).
Passengers who will enter Turkey with our international flights as of June 01, 2021 (excluding transfer passengers and passengers under the age of 6) must complete the documents before their flights and have their PCR tests or vaccine certifications ready. Please review the Travel to Turkey page for details.
As of June 10, 2021, flights departing from Turkey and arriving at the United Kingdom start on the Istanbul London Heathrow route and as of June 14, 2021, Istanbul Birmingham and Istanbul Edinburgh routes.
British nationals, nationals of Ireland and United Kingdom resident cardholders and passengers who have a certain type of job mentioned the link here for England flights and the link here for Edinburgh flights are allowed to enter the United Kingdom. Passengers are accepted on our flights provided that they complete the PLF form, have a quarantine hotel package booking, submit the COVID-19 negative test result issued a maximum of 3 days prior to the first scheduled flight at the first departure airport for passengers aged 11 or over. Apart from this, the flights from the United Kingdom to Turkey and flights to other countries with stopovers in Turkey continue as scheduled.
Exclusively for the Turkish Airlines passengers travelling to the United Kingdom, for PCR tests that you can access at advantageous prices, we are collaborating with Randox, which is one of the biggest laboratories in England, and with Klarity, which provides the opportunity to take practical tests at home.
Our collaboration with Randox
You can access the details of our collaboration with Randox, which provides exclusive solutions to the needs of our passengers arriving England from the green, amber and red coded countries, via this page. In order to benefit from the discount, please use the campaign code below.
Campaign code: UKTK
Our collaboration with Klarity
You can easily apply your PCR and quick antigen tests provided by Klarity, and you can get online advice from a health attendant by forming an appointment. For advantageous prices exclusively for the THY passengers and for the kit options, you may visit this page. All tests are approved by the relevant bodies.
Passengers who were unable to board the scheduled Turkish Airlines and AnadoluJet flights between June 11, 2020 and October 31, 2021 because they were not accepted by the destination country and/or have a positive COVID-19 test result and/or unable to board their flights because of the PCR test applied for flights arriving to Turkey, may change their ticket, request a refund, change their ticket to an open ticket, or extend the validity of their ticket.
If the ticket is issued on or before October 31, 2021:
Ticket change, changing a ticket to an open ticket and refund transactions can be completed once in accordance with the terms and conditions of the flight and regardless of the fare rules.
You can change tickets for Turkish Airlines and AnadoluJet flights until July 31, 2021 without a fee, provided that your destination is in the same flight zone and your flight is in the same cabin.
You can obtain your refund without paying a fee for individual and group tickets on Turkish Airlines and AnadoluJet flights.
You can change your ticket to an open ticket without paying an additional fee.
Extension of the ticket period
You can extend the validity of your ticket until July 31, 2021, without paying an additional fee.
You can perform your ticket change/return transactions by applying to Turkish Airlines sales offices with a document showing the situation that prevents your travel or you can reach us feedback form. Passengers with tickets issued for flights between December 30, 2020 and October 31, 2021 but are not permitted to board the flights are not required to submit a document. You can perform your change-to-open ticket transactions through Turkish Airlines sales offices, the call center, and the agencies from which the ticket was purchased.
For all Turkish Airlines and AnadoluJet tickets issued or to be issued between March 21, 2020 and December 31, 2021 (included), passengers may change their reservation, change the route or change their ticket to an open ticket under the conditions written below, provided that their flights are cancelled before the first scheduled flight time of the original ticket. (It is not valid for flights arriving to / departing from China.)
Changing of group reservations at international sales points are performed if the tickets are paid from March 21, 2020 or will be paid until December 31, 2021 (inclusive), the warranty for MCO are received or will be received. The ticket changes are performed within the scope of the current fare rules regardless of the existing penalty fees.
Changing of group reservations at domestic sales points (including TRNC) are performed if the tickets are paid from March 21, 2020 or will be paid until December 31, 2021 (inclusive), the warranty for MCO are received or will be received. The ticket changes are performed within the scope of the current fare rules regardless of the existing penalty fees provided that the transaction is performed minimum 7 (seven) days before the first flight listed in the PNR. In other cases, the transactions are performed in accordance with the regional EMD/MCO regulations. The same fare price is not guaranteed for the new travel date.
Other fare differences that may arise from the change (transaction fee, exchange differences, class, differences arising from date and destination changes, tax differences) are collected from the passenger. For partially flown tickets, the ticket change should be for the same IATA destination.
You can change your ticket to an open ticket without paying an additional fee provided that your flight is cancelled before the scheduled flight time. Fare differences that may arise from the change (transaction fee, exchange differences, class, differences arising from date and destination changes, tax differences) are collected from the passenger.
Extension of the ticket period
You can extend the validity of your ticket until March 31, 2022, without paying an additional fee
You can perform your ticket change/return transactions through Turkish Airlines sales offices and the call center. You can perform your change-to-open ticket transactions through Turkish Airlines sales offices, the call center, and the agencies from which the ticket was purchased.
Last uptade: 29.04.2021
Debido a la pandemia del Nuevo Coronavirus (COVID-19), hemos implementado cambios en nuestros servicios de Turkish Airlines Lounge.
La sala de Turkish Airlines Miles & Smiles en la terminal internacional del Aeropuerto de Estambul, la sala de Turkish Airlines en la terminal nacional del Aeropuerto de Estambul, la sala de Turkish Airlines en la terminal nacional del Aeropuerto de Ankara Esenboga y el lounge de Turkish Airlines en Washington DC en el aeropuerto internacional de Washington DC Dulles están proporcionando servicios para nuestros pasajeros, siguiendo la implementación de medidas higiénicas adicionales.
Otras salas permanecerán cerradas temporalmente.
Última fecha de publicación el 18 de agosto de 2020