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Our highest priority is to ensure that you enjoy a healthy and safe experience throughout your flight. Please review our Frequently Asked Questions page for more information about pandemic-related changes.

PREPARING FOR THE FLIGHT

Will there be a COVID-19 test to board the aircraft? Read more

In accordance with the notifications of the relevant ministries, as of March 03, 2022, use of mask, HES Code submittal and negative PCR test result will not be required.

Is it mandatory to wear a mask during the flight? Read more

Wearing a mask during the flight depends on the country specific restrictions and the decisions taken by the states. Please check the current travel rules for your destination.

Is wearing a mask mandatory for infants and children? Read more

Masks should not be worn by infants (0-2 years of age) due to the risk of suffocation. Children younger than 6 years of age may not wear masks.

Are passengers with chronic diseases permitted on flights during the pandemic? Read more

At this time, our practices have not changed: Transactions are made according to the passenger declaration. If necessary, a doctor's official approval for travel via plane will be requested.

Are there any restrictions for pregnant passengers during the pandemic? Read more

Passengers are accepted according to the existing rules.

Can I travel with my pet during the pandemic? Read more

Pets are accepted on our domestic flights in accordance with our current procedures. As long as there are no country restrictions on international flights, the normal process continues.

What is the process for passengers who cannot wear a mask due to health reasons? Read more

These passengers will be expected to submit a doctor’s official report attesting to their condition (heart diease, respiratory problems, asthma, autism, etc). These passengers will be permitted to wear a visor rather than a mask.

Do I have to wear a mask during the flight? What if I wear a visor? Read more

All passengers are required to wear a mask during the flight, except for passengers with special conditions. Masks with one-way valves or vents are not allowed. Passengers can use a visor in addition to a mask.

Can passengers travel on a stretcher? Read more

Passengers may travel on a stretcher in accordance with our current procedures. These passengers must submit a doctor’s official report attesting to their condition, issued in Turkish or English, a maximum of 10 days before the flight. The report should also state that the passenger can travel by plane.

Can I use my own respirator during the flight? Read more

The Existing rules apply. Breathing apparatuses that are currently accepted may be used during this time.

BEFORE THE FLIGHT

How many hours before the flight should I arrive at the airport during the pandemic? Read more

It is recommended that you arrive at the terminal three hours before your domestic and international flights, taking into account the additional time requirements that may arise due to enhanced measures in the terminal processes.

Are CIP lounges open? Read more

Domestic Private Lounge at Trabzon Airport, You can benefit from our Domestic Private Lounge at Istanbul Airport Domestic Terminal, Lounge Miles&Smiles and Lounge Business at Istanbul Airport International Terminal, Domestic Private Lounge at Sabiha Gökçen Airport, Domestic Private Lounge at Ankara Esenboga Airport, Domestic Private Lounge at Izmir Adnan Menderes Airport, Domestic and International Private Lounges at Antalya Airport, Domestic Private Lounge at Bodrum-Milas Airport, Domestic Private Lounge at Dalaman Airport, Domestic Private Lounge at Adana Şakirpaşa Airport, Domestic Private Lounge at Hatay, Domestic Private Lounge at Kayseri Airport, Domestic Private Lounge at Rize Airport services. Gaziantep Airport Domestic Private Lounge will soon provide services with the completion of the renovation works.

Our worldwide lounges; Bangkok, Washington, Miami, Moscow, and Nairobi are available. The New York Lounge will be opened soon.

Are there any measures taken in flights due to the pandemic? Read more

Certain measures have been taken at the airports, and on and after the flight due to the pandemic. Please review this page for more information.

CHECK-IN AND BAGGAGE

What is the cabin baggage allowance for domestic and international flights? Read more

One piece of cabin baggage per passenger not to exceed 8 kg in the Economy Class and two pieces of cabin baggage per passenger up to 8 kg and not to exceed 16 kg in total in the Business Class, one personal item per passenger are permitted for both cabin classes.

How do I tag my luggage without contact if I have checked in online during the pandemic? Read more

You can tag and send your own baggage by having your QR code on your mobile boarding pass scanned at the Self Bag Drop check-in area at Istanbul Airport.

Have the liquid restrictions changed during the pandemic? Read more

The guidelines on bringing liquids onboard are the same. In accordance with civil aviation regulations, passengers are not permitted to carry disinfectants and colognes over 100 ml into the aircraft cabin. As the cabin crew provides hand sanitizer, we kindly request that passengers refrain from bringing hand sanitizer or similar liquids.

Can we bring disinfectant or cologne onboard? Read more

In accordance with the liquid restrictions, disinfectants and colognes over 100 ml are not permitted in the cabin. As the cabin crew provides hand sanitizer, we kindly request that passengers refrain from bringing hand sanitizer or similar liquids.

Are passengers permitted to bring their own food on board? Read more

There are no restrictions under the DGCA. Wearing a mask during the flight depends on the country specific restrictions and the decisions taken by the states. Please check the current travel rules for your destination. However, for flights where wearing a mask is mandatory, we kindly request that passengers in the same row do not take off their masks at the same time. We also request that passengers be considerate of others with regard to wearing their masks.

Is medication permitted on board? Read more

As long as the medication is in compliance with the list of drugs and medical supplies allowed on board with the passenger, medication can be taken into the aircraft.

Are musical instruments allowed on board? Read more

Small instruments like guitars, saz etc. where the total dimensions including their boxes/bags that do not exceed 118 cm (width+length+height) can be carried as cabin baggage. You can carry your cello in the cabin for a fee and please remember that the width, length and height (including the case) should not exceed 140x42x25 cm and weight should not be more than 75 kg.

Please note that you are required to make a reservation for your cello at least 48 hours before your flight.

If a passenger has symptoms such as fever and cough, can they change their ticket? Read more

If passengers are not permitted to board the flight because they exhibit symptoms of the virus, the existing rules are applied. A change or refund based on the passenger's statement is not possible but we kindly advise you to review our Flexible Changing Rights page for more information.

Can materials and bags belonging to sick/disabled passengers and childcare bags be taken into the cabin during the pandemic? Read more

Bags for infant passengers and children and bags for passengers who need medical care can be taken into the cabin provided that the dimensions are suitable. In this case, the dimensions of the personel items should be 40x30x15 cm.

Will we be able to carry technological products onboard? (Laptop, camera, camera, etc.) Read more

Only one of your personal item will be accepted in the cabin. We can only accept one of the electronic devices such as a tablet, laptop, small camera or camera inside the cabin.

INSIDE THE CABIN

How does the aircraft ventilation system work? Read more

During the flight, the air inside the cabin is constantly cleaned with hospital-grade High Efficiency Particulate Air Filter (HEPA) systems. With this filtering system, the air in the cabin is renewed every three minutes with hospital-standard HEPA filter systems. This applies to all our aircraft. HEPA filters (High Efficiency Particulate Air Filter) are a filtering system that can remove 99.97% of airborne particles (up to 0.3 microns) from the air. The systems in our aircraft transfer the fresh air from the cabin ceiling to the cabin, pull it from the bottom section, and send it to the HEPA filters and outside. Thus, the air inside the cabin does not circulate horizontally between the seats.

Do cabin crew undergo health checks? Read more

Cabin crews’ temperatures are measured before each flight, and masks and glasses, gloves and personal protective equipment are provided, depending on the flight status, for their use during flights.

If a passenger begins to show symptoms of the virus during the flight, what happens? Read more

If passengers show symptoms of the virus during the flight, they and their traveling companions are moved to reserved isolation seats.

Does the cabin crew use protective equipment during the flight? Read more

Cabin crews are provided with masks, gloves, and personal protective equipment according to flight status for use in flights. Cabin crews change their surgical masks every four hours.

Are there hygiene specialists in each aircraft? Read more

There are hygiene specialists in our aircraft. The hygiene specialist cabin crews are responsible for the implementation of all hygiene and social distance measures inside the cabin and for the delivery of hygiene and health products to the passengers.

How are planes disinfected during the pandemic? Read more

After each flight, all contact points in our aircraft including tray tables, armrests, belts, screens, controllers, overhead bins, air vents, reading lamps, side panels, windows, lavatories, partitions, magazine racks, decorative panels and cabinets are thoroughly disinfected by special teams. Our aircraft are disinfected once again by a two-stage special disinfection procedure upon their arrival at our hub, and made ready for their next flight.

Will seating be arranged according to social distance guidelines? Read more

During the pandemic, the seats and seating arrangements on our aircraft will not change.

Is it possible to change seats during the pandemic? Read more

If an incident occurs, the cabin crews will take the necessary actions depending on the situation. For this reason, we cannot change the seats as part of the hygiene measures we take. Taking the operational conditions into consideration, a seat change request will be made if there is a need.

Why are passengers seated side-by-side on flights during the pandemic? Read more

It has been determined that the risk of in-flight contamination is low due to factors such as the flow direction of the in-flight ventilation systems, the HEPA filters used in ventilation systems, the use of masks for all our passengers, and the backrests that form a physical barrier. The verticalness of HEPA filters prevents possible particle spread. For this reason, national and international authorities do not consider an empty seat an imperative. Also, considering operational flight costs, leaving the middle seat empty will increase ticket prices. However, depending on availability, care is taken to ensure that passengers do not sit side-by-side.

IN-FLIGHT PRODUCTS

Will the in-flight entertainment system be available during flights to all destinations during the pandemic? Read more

Yes, the in-flight entertainment system will be available for both domestic and international flights.

Are the screens and remotes of the in-flight entertainment system disinfected during the pandemic? Read more

The screens and remotes are sanitized with special disinfectants and color-coded microfiber cloths.

Is there information about COVID-19 available on the in-flight entertainment system during the pandemic? Read more

Informational videos about the COVID-19 pandemic, prepared in collaboration with the Ministry of Health, are available. The video content includes general information about the virus, how the virus spreads, its symptoms and what to do if these symptoms occur, virus protection methods, travel history, and how to most effectively wash hands.

Are there products for passenger hygiene on the aircraft during the pandemic? Read more

Hygiene kits are offered to all passengers to support the personal hygiene.

Products in the hygiene set include:

  • Mask and antiseptic wipes for flights lasting up to 4 hours
  • Mask, antiseptic wipes, and disinfectant products are included on long-haul flights lasting more than 4 hours.

Is there a dedicated rubbish bin on the board for disposing of masks, gloves, and other contaminated materials during the pandemic? Read more

The bag in the front seat pocket can be used for all waste.

Are pillows and blankets available during the flight during the pandemic? Read more

The pillow service is available on all flights and to Business and Economy Class passengers.

Are the textile products, such as blankets, cleaned during the pandemic? Read more

All textile products are washed at professional facilities in high temperatures with allergen-free special chemicals approved by the authorities, and packed by automatic packaging machines.

Are newspapers/magazines available on the aircraft during the pandemic? If not, is there an alternative application? Read more

Products that are available for multiple use, including newspapers and magazines, have been temporarily removed to prevent them being contaminated by an infected person. You can use the PressReader app as an alternative.

Are headphones available on the aircraft during the pandemic? Read more

Denon earphones for Business Class passengers and headphones for Economy Class passengers are available on transoceanic flights. Philips earphones for Business Class passengers and disposable headphones for Economy Class passengers are available on other international flights. You can bring your own headphones for domestic flights and enjoy the tv series, movies, music and games offered in the in-flight entertainment system. /p>

Are there disinfectants in the aircraft lavatories during the pandemic? Read more

All lavatories have special hand sanitizers.

Will the safety cards be disposable? Read more

Safety cards cannot be removed from the aircraft for operational reasons. They are made from special PVC-produced raw materials and, therefore, are not disposable. Like other contact points, they are also disinfected.

Will there be slippers offered on long flights? Read more

On long-haul flights lasting more than 8 hours, slippers are available in Business and Economy Class.

Are travel kits available on the aircraft during the pandemic? Read more

Passengers traveling in Business Class and Economy Class cabins on long-distance flights over 8 hours and flights over 5 hours are provided with a travel kit.

Are toys and kids’ travel kits available during the pandemic? Read more

Child passengers on long-distance flights over 8 hours and flights over 5 hours are provided with a kids’ travel kit and a toy.

CATERING

Will there be catering during the flight during the pandemic? Read more

We provide catering service on all of our flights.

How is the catering produced during the pandemic? Read more

Catering is produced in hygienic kitchens in accordance with protocols and criteria published by the Ministry of Health.

May I eat and drink at the same time with the passengers in the same row? Read more

Wearing a mask during the flight depends on the country specific restrictions and the decisions taken by the states. Please check the current travel rules for your destination.

What can I order as a special meal? Read more

Passengers can order special meals on international flights: Diabetic meal (DBML), Gluten-free meal (GFML), Hindu Non-Vegetarian (HNML), Kosher meal (KSML), Vegetarian Jain Meal (VJML), Vegan Meal (VGML), Baby Meal (BBML) and Child Meal (CHML). Please visit the Special Meal Service page for more information.

Can I benefit from the celebration cake service on the plane during the pandemic period? Read more

Celebration cake service is back again and you can visit this page for all the details.

COUNTRY-SPECIFIC TRAVEL RESTRICTIONS

Is there a quarantine measure or other restriction in the country where we want to go? Read more

Quarantine measures and travel restrictions are determined by the official authorities of each country and are updated frequently. Please visit the Travel Restrictions Applied by Countries page for the most up-to-date information.

PCR TEST

What is the PCR test? Read more

The Polymerase Chain Reaction (PCR) test indicates whether the virus is present in a person’s body and how the body responds to the infection. 

Some countries have made it mandatory for passengers to have had a PCR test in order to enter that country. Please visit the Travel Rules of Countries page for more details regarding the policies.

Do I need a PCR test before boarding the flight? Read more

PCR test requirements are determined by the official authorities of the countries of origin and destination. For information about passport, visa and health requirements of the country of destination, please visit the Travel Rules of Countries page.

My PCR test is positive. What happens to my ticket? Read more

Passengers who tested positive or who have been in contact with someone who has tested positive for COVID-19 have a free changing right.

Is the PCR test necessary for infants / young children? Read more

PCR test requirements are determined by each country. We strongly recommend that you review the entry rules of your destination country.

Please visit the Travel Rules of Countries page for international flights.

Is a PCR test required for connecting flights? Read more

Transit passengers arriving to Türkiye from abroad are not required to submit a PCR test in Türkiye however they are advised to review the flight restrictions applied by the destination country.

Please visit the Travel Rules of Countries page for international flights.

Due to a delay, stopover or similar reason, my PCR test lost its validity period required by the country of arrival and I was not allowed to enter the country. Can I change my ticket? Read more

If you are not permitted to board the flight because you failed to submit a PCR test result due to a problem caused by Turkish Airlines, please review the announcements page for ticket change rights or refund transactions.

If one passenger under a PNR is COVID-19 positive, are the other passengers under the same PNR entitled to a refund? Read more

If the passengers provide proof about this situation, the refund and change request will be evaluated by the relevant departments and the passengers will be informed.