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Miles refund: terms and conditions

  • Miles from the Miles refund are loaded only into the Miles&Smiles account of the one of the passengers listed in the booking. These Miles cannot be claimed by any other person or organization.
  • The validity of Miles is 3 years from the date of issue.
  • You can use your Miles for flight tickets or upgrades on Turkish Airlines, AnadoluJet or Star Alliance member airlines’ flights.
  • You can also use your Miles in the Shop&Miles online store.
  • For ticket transactions in currencies other than Euros, Miles added to the account are calculated according to the EUR/currency rate on the day of the transaction. 1,000 Miles will be added to your Miles&Smiles account for every 10 Euros of the ticket value. (Currency rate changes will be made using the functions available on the Turkish Airlines website and reservation tools.).
  • Refund Miles are calculated according to the total amount of the purchase value of the ticket (including. taxes, service fee, etc.).
  • Refunded Miles are loaded only to the Miles&Smiles account. Miles cannot be transferred to an account belonging to another loyalty program, or to another member's account.
  • The rules governing the use of Miles apply to passenger accounts.
  • Miles are not earned from a ticket purchased with Miles.
  • The Miles refund offer is not available for every passenger. To benefit from the campaign, your flight must have been cancelled or rescheduled.
  • Changes cannot be requested after the refund is complete; the refund cannot be requested in cash.
  • Turkish Airlines reserves the right to change the terms and conditions governing the refund, use and earning of Miles.