メインコンテンツにスキップ

Traveling during COVID-19 pandemic

While traveling during the Covid-19 pandemic may seem more difficult, strict measures and hygiene protocols are implemented on our aircraft to ensure that your flight is safe. As well, you can enjoy flexible travel with free changing rights and refund options.

Please click here for the clarification text regarding the process of your personal data in accordance with the precautions taken during of the COVID-19 pandemic.

Enjoy flexible travel opportunities

As the world returns to normal, you can safely plan new trips with your flexible travel rights. You are always prepared for changes in your plans with our zero-change fee and change-to-open ticket rights.

Explore flexible travels>>


Enjoy healthy and safe flying

Adittional health measures have been instituted at all stages of your new flights. Discover our new applications, designed to enable you to travel safely.

Breathe safely wih HEPA filters

HEPA (High-Efficiency Particulate Air) filters in our aircraft uses a special filtration system that can remove 99.97% of all particles whose diameter is up to 0.3 microns in the air. HEPA filters ensure a clean and safe air inside the cabin.

Meet our hygiene experts

Hygiene Expert cabin crews are appointed in our flights, in charge of hygiene kit dostribution and enforcement of all on-board hygiene measures.

Masks permitted on flights

In accordance with the airline travel regulations, passengers are required to wear either surgical masks or (FFP) face masks without valves. Make sure you bring extra masks to last you the duration of your journey. For details, please review the "Personal mask and hygiene equipment" section on Guidelines for Safe Travel.

Masks not permitted on flights

In accordance with the civil aviation regulations, (FFP) face masks with valves, face shields, scarves, shawls and cloth face masks are not allowed on board. We would like to remind you that passengers cannot fly with these masks.

Passengers with special conditions such as heart disease, respiratory problems, asthma, and autism can use a visor if they provide a doctor's report.

Enjoy flexible travels and complete your transactions easily

You can review flight disruptions caused by the pandemic and changes in your itinerary, along with transactions for your new travels and additional opportunities and offers.

If your flight is cancelled Read more

You can change your ticket to a new flight or change it to an open ticket. You can also review return offers that add value to your ticket.

  • If you have not yet scheduled your trip, you can benefit from the change-to-open ticket right for flights operating until December 31, 2021 in the same class fare and without paying any additional fees
  • If you have scheduled your new trip, you can change your ticket for a flight operating until December 31, 2021, and travel without being affected by the high volume of requests and fare changes.
  • If you want to add value to the price of your purchased ticket, you can obtain a refund in Miles. In accordance with your request, 1,000 Miles will be transferred to your Miles&Smiles account for every 10 Euros of your ticket’s value.
  • You can exchange your ticket with a voucher and gain 15% more value, and use the voucher for a future trip.

Please review our Return requests page for more details.

If you are planning a new trip Read more

We know that plans can change! With the flexible change or change-to-open ticker rights, you can safely plan a new trip.

You can change domestic and international tickets purchased between March 21, 2020 and December 31, 2021 (inclusive) for another flight taking place by March 31, 2022 (inclusive), without paying a penalty. Alternatively, you can change your ticket with to an open ticket for use on another date. Please review our Flexible change page for more details. (It is not valid for flights arriving to / departing from China.)

Announcements

Please visit our Announcements page to follow our announcements regarding changes due to the pandemic.