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Reservation Terms and Conditions

Definitions 

  • What is a reservation? 

It is the process of fixing the fare of a selected flight or any flights for a specified time period. A reservation can be made in return for a payment of the determined fee for the selected reservation.

  • What is ticketing? 

It is the payment of a full fare of a flight reservation and acquisition of the right to fly on the flight.

Reservation process 

  • For all connecting flights via Turkish Airlines or partner (codeshare) flights, online reservations are available in return for the payment of the reservation fee.
  • On Turkish Airlines and partner (codeshare), airline flights a deposit payment is required for flight reservations. Invoice for the reservation payment can only be produced in cases where reservation is incomplete or in the case that the reservation has been canceled by the customer. In cases where the reservation fee is refunded, there is no invoice arrangement.
  • For Miles&Smiles members to benefit from reservation free of charge, it is required that the member join the flight. Passengers traveling with a member that is using the free of charge reservation option may also make a reservation free of charge. In case there is more than one member using the free of charge reservation option, the advantage of the member with the highest status is valid for all other passengers traveling with that member.
  • Reservation rights for flights departing or arriving at the United States are optional. Passengers are required to check the relevant option for using the 24-hour free booking right set by US DOT. If other options have been selected, the price of the selected right will be charged.

Ticketing process 

  • The currency in which the payment will be made must be selected during the reservation process. It is not possible to change the currency during the ticketing process.
  • Check reservation information and complete the ticketing process via the “Ticket management” menu on the homepage or from the “Check-in / Ticket management” field on the homepage.
  • Ticketing is not possible via our website or mobile application for reservations that were not made via our website or mobile application. Find out more about the applicable rules for reservations that have not been made via our website or mobile application from the Turkish Airlines call center and sales offices.
  • Ticketing process for partner (codeshare) flight reservations made via our website or mobile application can only be done through Turkish Airlines' online channels. Extra service fees may apply for ticketing transactions outside of online channels. Also, the fee paid for the reservation is not refundable.
  • The legal and promotional rights for the flight are earned upon completion of the ticketing process.
  • The rules stated during the reservation process apply for reissue and cancellations after the reservation of the flight.

Reservation expiration and fee refund 

  • The fee paid during the reservation process is refunded upon completion of the ticketing process.
  • The reservation must be ticketed within the specified time period. If reissue or cancellation is not made on online channels, the reservation fee is nonrefundable.
  • The refund of the reservation fee can only be made in two instances; It is valid in exceptional circumstances which may result in the completion of the ticketing process or the refund of the ticket.
  • Turkish Airlines reserves the right to change ticket prices in the time period between reservation and ticketing without notice.
  • In case of a change in the tariff or changes made for an extraordinary reason on a flight reservation, the fee paid for the reservation is refunded via Turkish Airlines sales offices or call center. If passengers accept the proposed new flight, the reservation fee can only be refunded through ticketing.
  • It is not possible to make changes to the reservation, extend the reservation period or cancel the reservation through our website or mobile application.

Other additional services 

  • Additional services such as flight-related paid seat selection and excess baggage claim can only be purchased after ticketing. It is not possible to purchase these services during the reservation